01 2021 ESG Report 02
About This Report Basis of Preparation Data Description
The purpose of this report is to respond to the This report is prepared according to the Shanghai The information and data used by this report
expectations of stakeholders and show Jiangsu Stock Exchange's Guidelines for Environmental come from official documents, statistical report
Changshu Rural Commercial Bank's concept, Information Disclosure of Listed Companies and financial statement of CSRC Bank and ESG
management, actions and achievements in ESG. and Guidelines for Preparing Corporate Social information aggregated and audited by us.
Responsibility Report (collectively referred to as
“SSE Guidelines”). In the meantime, the report is in
line with Chinese CSR Report Preparation Guide
by the Chinese Academy of Social Science (CASS-
Time Range CSR 4.0, United Nations Sustainable Development
2021 Environmental Social Goals and Sustainability Reporting Guidelines Report Obtaining
and Governance Report published by Global Reporting Initiative (GRI).
Time range of the report is January 1, 2021
-- December 31, 2021. Some contents might
This report is published in both print and
traced back to historical data.
electronic version. To obtain the electronic
version of the report, please visit the website of
Shanghai Stock Exchange (www.sse.com.cn)
Organization Scope Explanation for Appellations and the Bank's official website (www.csrcbank.
com).
Unless otherwise specified, this report covers For the convenience of presentation and reading,
Jiangsu Changshu Rural Commercial Bank "Jiangsu Changshu Rural Commercial Bank Co.,
Contact Information
Co., Ltd., including all its branches and LTD. " is expressed as "CSRC Bank" "Bank'"
subsidiaries. company" or "we/us" in this Report.
Board Office of CSRC Bank
Tel: 0512-52909021
Release Cycle Fax: 0512-52962000
E-mail: 601128@csrcbank.com
This report is an annual report.
Address: 58 New Century Avenue, Changshu City,
Jiangsu Province
03 2021 ESG Report 04
Executive’s Statement
“
In 2021, we celebrated the Centennial
Serving micro and small business, supporting rural
revitalization. As a rural and commercial bank that
focuses on small and micro businesses and practice to
Protection Loan and green bond to provide guarantee
for the development of green economy. Similarly, we
also adhere to green and low-carbon operation, build
birthday of the Communist Party of be inclusive, we insist on party-led development, and "zero carbon outlet" pilot, and promote paperless
China, and also witnessed the 20th introduced outstanding financial talents into the rural services and office, so as to minimize our impact on
anniversary of the CSRC Bank's area to support rural revitalization. At the same time, the environment.
reformation. In the 20 years, CSRC we constantly speed up the construction of inclusive
Bank, in line with its mission of financial sites, develop products and services according Focusing on people-oriented, building a happy
supporting agriculture and small to the actual needs of rural area and SMEs , and meet b a n k . We t a k e " F e i y a n c u l t u r e " a s t h e c o r e .
and micro enterprises(SMEs), has the urgent needs of farmers and enterprises. We also Internally, we regard employees as an important
explored a special development path continue to innovate new models of services for the asset of the company, help employees achieve
for microfinance, and has achieved benefit and convenience of the people, making CSRC career development and care about their work and
a win-win situation for its own Bank a helper in the daily life of the public. life; Externally, through the CSRC bank Charity
development, capital market, and Foundation, we have carried out various public welfare
social benefits. Leading by science and technology, optimizing customer projects such as donating funds to students, helping
”
service. We always take technology as the driving force doctors and disadvantage people in Jiangsu, Gansu,
for business development, promote the integration of Yunnan and Hubei for many years. In addition, in
technology and business, and developed a variety of response to the impact of the covid-19 and the floods
online platforms and products to make financial services in Henan, we launched corresponding credit products
more intelligent and convenient. We adhere to the service to help the public to resume production and life.
concept of "Mind the people's livelihood, customer’s first
choice", and are committed to providing customers with Born for the farmers, live up to the mission and
high-quality, comprehensive and timely services. At the continue to fight for the future. In 2022, we will still
same time, we try our best to ensure information security comprehensively serve the rural revitalization and
and customer privacy. In 2021, our complaint handling the real economy, promote common prosperity with
rate was 100% and our comprehensive customer inclusive finance, empower our businesses with
satisfaction reached 99.18%. science and technology, and fully integrate ESG into
the whole process of business development and
Insisting green development, protecting clear waters and operation our enterprise. We will also take on new
green mountains. We innovated and developed green responsibilities and missions to promote high-quality Executive:
finance business, adhered to the strategic guidance, economic and social development and stride forward
established a green finance department and a green low- on the road to pursuing our dreams.
carbon transformation financial service center in 2021.
We launched a series of green financial products such
as Emission Loan, Su Carbon Finance, Environmental
March 30, 2022
05 2021 ESG Report 06
About Us
CSRC Bank was reformed in November 28, 2001,
and is the first joint stock rural financial institution
in China with more than 60 years of history,
and is listed on the Shanghai Stock Exchange
in September 30, 2016 (Stock Code: 601128).
According to the latest ranking published by the
British magazine Banker, CSRC Bank was selected
as the global bank brand value and the global strong
banks “double TOP 500”.
The Explorer of Rural Financial Reform
Adhering to the exploration spirit of "dare to break,
dare to try, dare to do", we have achieved the goal
of starting from Changshu to laying out the province
and radiating the whole country and took the lead in
going out of the registered place to carry out cross
regional operation. The company set up its first non-
local sub branch in Haimen city, Jiangsu Province
in 2008, currently with 10 regional cities in Jiangsu
Province; We were the first to introduce the state-
owned bank, Bank of Communications, as a strategic
investor and became the largest shareholder, and to
participate in seven rural financial institutions.
The Adherent of Small and Microfinance The Practitioners of Rural Bank Company Culture
Firm market positioning of "supporting agriculture Based on the exploration and practice of Inclusive
and supporting small businesses", set up a small and Finance, relying on the initiation of the establishment
micro loan franchise institution based on business of rural banks, copy and promote the "CSRC micro
loan model". Over the past 14 years, CSRC bank has Vision Mission Core Values
division in 2009 to create a professional, replicable
and industry-leading micro loan core technology successively initiated the establishment of 31 "Xingfu"
rural banks in Hubei, Jiangsu, Henan, Yunnan and Rural finance leader Inclusive finance, Inclusive finance,
and serve 390,000 loan customers. Of all the loans,
Hainan. On September 19, 2019, Xingfu Village Bank responsible bank responsible bank
more than 65% of the credit funds are used to
support SMEs, more than 70% of the credit funds Co., Ltd., the country's first investment management
are invested in agriculture related fields, and nearly village bank initiated by CSRCC bank, officially
80% of the credit funds serve the real economy. opened in Haikou City, Hainan Province.
Enterprise Spirit Business Idea Development Concept
The Trendsetter of Capital Market In the future, we will never forget our initial heart and
the mission is on the shoulder. Under the guidance Reflective optimism, Focus on small and Dare to explore,
Benefiting from the position of the differentiated of Xi Jinping Thought on Socialism with Chinese courageous medium, flexible and steady development
market, profit growth ratio, bad loan ratio, provision Characteristics for a New Era, CSRC Bank will not innovation efficient
coverage ratio and other indicators of CSRC Bank forget the original intention of "supporting agriculture
have remained at the forefront of the listed bank and supporting small businesses", bearing in mind
segment since its listing. Stock valuation levels are the mission of " Inclusive Finance, Responsible Management Talent Concept Service Notion
among the top in the industry. For four consecutive Bank", forge ahead, do pioneering work, better Philosophy
year, CSRC Bank has been ranked 1st in the assume the responsibility of the main force of rural Compliance All rivers run into sea, Mind the people's
assessment system of the Tuoluo of China Banking finance in the new era, and strive to build a first- responsibility and employee first livelihood, customer’s
Association among the country area rural and class listed agricultural and commercial bank with keep improving first choice
commercial banks. distinctive characteristics!
07 2021 ESG Report 08
Our Achievements Corporate Governance System Development
We emphasizes the return on shareholders' investment, focuses on sustainable development, highlights the
protection of stakeholders' rights and interests and strives to build a harmonious relationship among multiple
Ranked 423rd among the Ranked 435th in the Global
interest groups. At present, our "Shareholders' Meeting, Board of Directors, Board of Supervisors and Senior
Top 500 Global Banking Top 1000 banks in 2021 Management" corporate governance system ensures clear division of labor, checks and balances and
Brands in 2021 effective coordination. Our corporate governance system is comprehensive and systematic, with standardized
operations at all levels of corporate governance.
British Magazine Banker British Magazine Banker
Organizational Structure
The comprehensive score Excellent participating institutions Level A in information
of county level rural and Ranked 83rd among China's in the electronic information disclosure evaluation
commercial banks ranked Top 100 banks in 2021 exchange system for 2020-2021
first in the GYROSCOPE
Evaluation System in 2021
China Banking Association China national clearing Shanghai Stock Exchange
China Banking Association
center (CNCC)
Advanced Unit of Inclusive Advanced Unit of Inclusive
Financial Service for Banking Financial Service for
Financial Institutions in Banking Financial
Jiangsu Province in 2020 Institutions in Suzhou
Province in 2020
China Banking and Insurance China Banking and Insurance
Regulatory Commission Regulatory Commission
Jiangsu Regulatory Bureau Suzhou Supervision Branch
Best Board of Directors Jinniu Award 2021 for Wealth Tianji Award 2021 for
Award for Investor Management in China Financial Inclusion Service
Relations of Chinese Listed Banking Industry Banks
Companies
Securities Times China Securities Journal Securities Times
Corporate Governance
CSRC Bank insists on integrating the leadership of the Party into all aspects of corporate governance. By promoting
the modernization of our corporate governance, regulating the operation of the corporate governance system
("Shareholders' Meeting, Board of Directors, Board of Supervisors, and Senior Management"), creating long-term
value for stakeholders and focusing on risk management and internal control, we improve the overall level of corporate
management and decision-making efficiency.
09 2021 ESG Report 10
Shareholders' Meeting On October 25, 2021, CSRC Bank held the "2021 Investor Open Day" in Suzhou, China. Nearly 100 banking
researchers and institutional investors attended the event. The leaders, investors and institutional analysts had
The Shareholders' Meeting is the authority of CSRC Bank. The Shareholders' Meeting provides an effective a lively conversation and we responded to the investors' concerns in detail, further enhancing the investors'
communication channel with shareholders and ensures that all shareholders have the right to know, participate and confidence in the development of our bank.
vote on material topics of our bank. During the reporting period, we held one annual shareholders' meeting and one
extraordinary shareholders' meeting, in which 18 proposals were considered and adopted. Both meetings were held in
accordance with the relevant legal procedures to ensure the shareholders' rights to participate and vote. Among all the
proposals, 12 of them were counted individually by small and medium shareholders.
Board of Directors
The Board of Directors is the decision-making body of CSRC Bank. Our Board of Directors currently consists of
13 members (4 women), including 3 executive directors, 5 non-executive directors and 5 independent directors
(accounting for more than one-third of the total number of Board members). Our Board of Directors comprises
the Strategy and "Three Rural" Financial Services Committee, Risk Management and Related Transaction Control
Committee, Audit and Consumer Protection Committee, Nomination and Remuneration Committee, and Financial
Integrity and Ethics Committee. During the reporting period, we held in total 6 meetings of the Board of Directors to
consider 45 proposals.
Board of Supervisors
During the reporting
The Board of Supervisors is the supervisory body of CSRC Bank. Our Board of Supervisors currently has 6 members period,
(2 women), including 2 shareholder supervisors, 2 external supervisors and 2 employee supervisors. Under the Board
of Supervisors, there are Nomination and Performance Evaluation Committee and Supervisory Committee. During the CSRC Bank disclosed
reporting period, we held 4 meetings of the Board of Supervisors to consider 24 proposals.
"2021 CSRC Bank Investor Open Day" Event Site 4 regular reports,
Senior Management
41
In order to reduce information asymmetry and protect the rights
and interests of investors and other stakeholders, especially the interim
The Senior Management is the executive body of CSRC Bank and is responsible to the Board of Directors. CSRC
Bank has eight members of senior management, including a president, five vice presidents, one assistant president, small and medium shareholders, we strictly complied with the nnouncements
and one secretary to the board of directors. Under the President's Office, there are Asset and Liability Management regulatory requirements on information disclosure. We actively
Committee, Internal Control Management Committee, Risk Management Committee, Financial Innovation Committee, fulfilled the information disclosure obligations, steadily promoted
Loan Review Committee, Technology Management Committee, and Investment Decision Committee. voluntary information disclosure, and proactively made
voluntary disclosures on matters of key concern to investors
and the capital market, such as the formulation of corporate
strategies, business development plans, risk management and
29 other institutional
Investor Communication differentiated operations. During the reporting period, CSRC documents
Bank disclosed 4 regular reports, 41 interim announcements
and 29 other institutional documents, and was awarded A grade
in the SSE's disclosure evaluation for 2020-2021.
Received
74 batches
CSRC Bank attaches great importance to the interests of investors and actively
communicates with them to enhance their confidence in the development of our
of on-site research and bank.
teleconferences
Systematic Risk Prevention
We continued to strengthen the communication and interaction with investors
using various approach, including mass media, official website, shareholders'
meeting, results presentation, investor-analyst meeting, SSE e-interactive CSRC Bank focuses on risk management, continuously improves risk control and strengthens the prevention
Participated in
platform, investor hotline, investor mailbox and WeChat. During the reporting
27
of systemic risks. We have established a relatively comprehensive capital adequacy assessment process.
brokerage period, we received 74 batches of on-site research and teleconferences, with Each year, we assess the capital adequacy under capital planning by setting uniform macroeconomic stress
583 institutional investors and 681 person times; Participated in 27 brokerage scenarios, considering the impact on major risks such as credit risk and market risk under different stress
strategy meetings strategy meetings, 32 one-to-many exchanges and 399 person times. scenarios of GDP and M2 growth rates, and formulating different measures for various scenarios to maintain a
reasonable capital adequacy level.
11 2021 ESG Report 12
Macroeconomic Stress Test
Case Digital risk control efficiently supports online loan business
CSRC Bank conducts annual stress tests on the default rate of corporate clients and macroeconomic factors, and
In 2021, the Bank set up a digital risk control taskforce and a model review taskforce to improve the full
the results show a negative correlation between the default rate of the Bank's public clients and macroeconomic
lifecycle management mechanism of risk control models and enhance the independence of risk control.
indicators, GDP and M2. Since 2019, the macroeconomic indicators are at historically low values, but the measures
introduced by the government to reduce taxes and fees and financial services in response to the COVID-19 have Maintain the agility and effectiveness of Progressively empower the digital
effectively alleviated the difficulties in customers' operations. Overlaid with the relatively fast economic recovery and risk control models risk control middle office
stable growth rate of CSRC Bank's operating regions, the default rate of public customers has remained stable.
Continuously integrate and update risk control Carry out unified management and
Risk Management models: iterated 138 risk control rules throughout monitoring of risk models
the year, formed 607 risk control rules and 2
scorecard models for online products, and served 9 Carry out risk model support
online products with 84,800 people using the credit Carry out risk data analysis support
During the reporting period, CSRC Bank formulated and issued Risk Preference Statement, Risk Management Work
Opinions, Approach to Emergencies and Information Security Continuity Plan, and improved the Public Health Incident Validated and optimized 5 types of internal and optimizing applications
Continuity Plan. We clearly required the entire CSRC Bank to prevent and resolve major financial risks, optimize credit evaluation models Regular monitoring of online
resource allocation, focus on risk prevention and control, and build a comprehensive risk control system. business operations
Explore new applications of credit scoring
Use credit scoring to analyze and calculate the
future default rate of personal business and improve
quantitative analysis capability
Guided by 37 risk preferences, 168 limit management and implementation
"Regime+System",
rules, we have built various system control platforms to achieve
Strengthening
the Pre-Event
comprehensive joint prevention of systems and systems in credit
Preventaion management, risk warning, non-zero internal evaluation, operational risk,
compliance and internal control, asset and liability management, etc.
Party-building Leading
CSRC Bank has always placed a prominent Advanced Base-Level Party Organizations of Changshu
position in strengthening the overall leadership of City, and the Secretary of the Party Committee Zhuang
We have dynamically managed the "three lists", namely the customer the Party, written the leadership of the Party into Guangqiang was awarded as "Advanced Individual of
grading list, gray and black list, and associated customer list. the Articles of Incorporation, and strictly regulated Jiangsu Province for Rural Revitalization" by Jiangsu
the working rules of the Party Committee to Provincial Party Committee and Provincial Government,
The three key points of "large amount, small amount and stock" are tightly
"Three+Three+Two" establish the importance of the Party's leadership and "Communist Party Member of the New Era" by
Mode, Strengthening
grasped and categorized to control large amount, enhance small amount
and Party building in the corporate governance. Changshu City. Our Exhibition Pavilion "A Hundred Years
Control over the and stratify stock.
On the occasion of the centenary of the founding of Golden Years, Feiyan Building Dreams" was selected
Events
We have innovated joint review mode of "stagnation point risk review" and of the Party, we launched a joint party building as the activity point of the New Era Civilization Practice
"expert risk review", cultivating 45 industry experts in 17 key industries to campaign with the themes of "I do practical work in Changshu City.
work in parallel. for the public", "Think, do together for better or for
worse", etc. We have been also working on the
theme of Building New Strength, "Study the Party's
history, Understand its theories, Do practical work
We have established a dynamic reporting and evaluation mechanism and Make new advances" to deeply integrate
to regularly monitor and report comprehensive, special, major and Party building with business and lead business
unexpected risk reports. development with Party building.
"Point+Surface", We have implemented regular risk inspections, realizing the organic
In the year of 2021, the Party building work of
Strengthening Post- combination of risk warning information push, daily annual inspection
Event Inspection our bank achieved significant results. The Party
of post-loan management, and special inspection of business
Committee of the Head Office was awarded as
management.
"Suzhou Advanced Base-Level Party Organization".
We have implemented dynamic risk assessment and dynamically adjust Three Base-Level Party organizations of the Head
the ten-level classification results, customer classification results and Office were awarded as Advanced Grass-roots Party
credit programs depending on the risk inspection. Organizations of the Provincial Federation, two "Party-Led Development, Financial Benefit to the People,
Base-Level Party organizations were awarded as Helping Rural Revitalization" Special Event
13 2021 ESG Report 14
Business Ethics and Compliance Compliance Management
CSRC Bank attaches great importance to business ethics and compliance management. We strictly fulfills the legal
In 2021, CSRC Bank has built the "Three-Year Plan" in accordance with compliance, and will continue to promote the
obligations on anti-money laundering and continuously improves the compliance management system, aiming to
systematization of the bank compliance based on the development strategy.
create an atmosphere of integrity in its practice.
Establishment of the Compliance Culture System
Anti-Money Laundering
We aim to build the distinctive "Xiao Yan" compliance brand by carrying out compliance culture development in
In the year of reporting period, we complied with laws and regulations, formulated and improved a number of rules multiple ways, strengthening positive propaganda and increasing the number of warning education events held.
and regulations, including Management Measures for Self-Assessment of Money Laundering Risks and Terrorist
Financing Risks, Operational Procedures for Anti-Money Laundering Business, Management Measures for Customer Establishment of the Compliance Organization System
Money Laundering Risk Assessment and Classification, and Anti-Money Laundering Work Rules for Financial Market
Business Lines, etc. We adopted processes and measures such as customer identification, customer risk level We equip our compliance team with the best human resources. We have selected and hired 77 full-time and
classification management and control of high-risk customers, and linked with public security authorities, regulatory part-time compliance officers to cover all departments and branches of the bank.
authorities and Dow Jones List to fine-tune the Anti-Money Laundering management. At the same time, we held anti-
Establishment of the Institutional Process System
money laundering publicity and training in multiple dimensions.
The total number of internal regulations in the bank is 2,696, of which 1,642 in the head office (425 added
Strictly implement the requirements of real-name system to open an account and
and 199 repealed) and 1,045 in the branches (483 added). 249 regulations are reviewed, with a year-on-year
refuse to open an account if suspicious cases are found, so as to prevent customers
growth of 9.34%. The completion rate of the annual revision plan is 100%.
from borrowing or fraudulently using other people's identity to open an account and
Customer using the account for illegal purposes such as renting, lending or selling. In case of any
Identification Establishment of the Compliance Control System
abnormalities such as change of basic information, criminal investigation and freezing,
in addition to retaining the relevant information, our bank is required to double check
through identity network verification and other procedures, if applicable, to prevent We adhere to innovation and management compliance and continuously improve the problems and correction
risks. And for public customers, the information should be checked and verified. mechanism. We have built a compliance monitoring system to promote the normalization of case prevention
and investigation. We focus on improving the branch compliance management mechanism, and evaluate the
operation of the branch in terms of system management, contract management, and compliance inspection
and correction mechanism.
CSRC Bank's Anti-Money Laundering system has a dedicated customer risk
registration management module with two types of templates: comprehensive scoring Integrity Building
Customer model and exception model. For blacklisted customers, we directly rate the highest risk
Risk Level
Classification level; for customers suspected of money laundering crimes and reported suspicious
Management cases, we include them in the higher risk level range; for customers above the higher We attach importance to regulating staff
risk level, customer due diligence investigation, customer re-identification form are behavior, identifying business compliance
needed and transaction restriction measures are required. moral risks, and formulating CSRC Bank
Reporting Incentives and CSRC Bank Rules
for the Implementation of Petition Work to
manage integrity practices.
Anti-money In addition to the terrorism-related lists issued by public security authorities and
Laundering and In 2021, we organized 87 newly promoted
regulatory departments, our Anti-Money Laundering system has achieved T+1 linkage
Anti-Terrorist cadres to have integrity talks and signed
Financing update with Dow Jones list, blacklist linkage warning, and linkage prompting between
Monitoring the Ten Prohibitions of Employee Behavior
blacklist and core business system within the Anti-Money Laundering system.
Commitment, Compliance Commitment
and Integrity Commitment, respectively. In
addition, we have identified 20 major integrity
Multi-
risk points and 25 major employee abnormal
dimensional behaviors, and conducted occasional
Anti-Money We held various types of events including hall publicity, outdoor publicity, live publicity,
Laundering dynamic behavioral checks, and sorted out 8
party building publicity, etc. In 2021, 17,109 people participated in CSRC Bank's offline
Financial major risk points in 213 categories covering
Knowledge promotional activities and 270,000 views for the online live broadcast.
Promotion 227 positions according to 3 risk levels of
Events CSRC Bank 2021 Warning Education Event
"high, medium and low".
15 2021 ESG Report 16
During the reporting period, we held a number A total number of more With more than Dynamic Management Suppliers Strategic Cooperation Suppliers
80 14,000
of anti-corruption warning education events.
than training
Different functional departments carried out Establish an effective competition Establish strategic partnerships with
multiple sessions to explain the law and sessions for employees participants mechanism for suppliers who suppliers of core products directly related
discipline by cases. A total number of more than were held provide more standardized and to our production and operations
80 training sessions for employees were held, alternative products
with more than 14,000 participants.
Supplier Access Suppliers Management and Evaluation
We procure manufacturers or We implement graded management of
operating products that meet suppliers. The Procurement Office refuses
national, industry, technical, safety to suppliers who have been included in
and environmental protection CSRC Bank's grey list or black list.
standards.
ESG Management
Responsibility Management
In order to fully implement the concept of sustainable development and ensure the effective management of
ESG issues, CSRC Bank has established a ESG management system led by the Board of Directors and Senior
CSRC Bank "510 Integrity Training Day" Event
Management, and implemented by relevant functional departments to clarify specific division of labor and
responsibilities at the level of ESG management .
Responsible Sourcing
The Bank has released the Regulations on Supplier Management (Trial). The management of suppliers follows
the principles of "openness, fairness, impartiality and integrity", establishes a list of suppliers, implements a list-
based graded dynamic management of suppliers, continuously optimizes the supplier structure and controls supplier Decision-Making Level Management Level Execution Level
risks. CSRC Bank has 245 suppliers for centralized procurement in 2021, including 171 suppliers who have passed
environmental and social audits. Supplier differentiation management strategy includes dynamic management
CSRC Bank's Board of Directors The Senior Management of All functional departments and
suppliers and strategic cooperation suppliers, of which 18 are dynamic management suppliers and 2 are strategic
leads the deliberations and the company is responsible for branches of CSRC Bank are
cooperation suppliers.
decisions on major ESG issues, ESG work involved, including responsible for the specific
including the formulation of the organization, management affairs of ESG, assisting in the
relevant strategies and guidelines and promotion of ESG projects, preparation of ESG reports,
2
CSRC Bank has including of which and the special review of ESG clarification of development regularly submitting relevant
are strategic
245 suppliers for
171 suppliers who have
18 are dynamic
cooperation
reports. plans, improvement of ESG-
related systems, and evaluation
management initiatives, KPIs
and cases, and organizing and
centralized procurement passed environmental and management suppliers of the effectiveness of ESG implementing various ESG-
in 2021 social audits suppliers projects implementation. related activities.
17 2021 ESG Report 18
Communication with Stakeholders Identification of Material Issues
In accordance with the Shanghai Stock Exchange's Guidelines for Environmental Information Disclosure of Listed
CRBC Bank attaches importance to communication with stakeholders and has established a regular stakeholder Companies, Chinese CSR Report Preparation Guide by the Chinese Academy of Social Science (CASS-CSR 4.0),
communication mechanism to listen to voices from different perspectives as an important basis for improving United Nations Sustainable Development Goals and Sustainability Reporting Guidelines published by Global Reporting
environmental, social and governance practices. Initiative (GRI) standards to define the process of reporting content, strengthen interaction with stakeholders through
various means, and understand the level of concern, expectations and demands of stakeholders on our ESG. We
identify and screen relevant ESG issues related through suggestions from the managerial level, benchmarking studies
of domestic and international peers, multimedia information analysis and on-site research, and understand the level of
Stakeholders Needs and Expectations Communication Channels
concern of the issues by stakeholders, and then determine the final materiality of the issues.
Compliance-based operation Information disclosure
Paying tax as the law requires Daily communication and reports Sources of issues: Selection criteria:
Promoting employment Site visits
Responding to national strategies Receiving supervision and inspection Proposed by management of the company Contribution to society and
Government sustainable development
Contributing to the development of the industry Visiting reception Proposed by Internal and external experts
base on analysis Common concerns of stakeholders
Compliance-based operation Analysis on multimedia information Emphasized in ESG related guidance
General meeting of stockholders
Consistent and stable investment returns Research on benchmarking with domestic Meeting the strategic development
Regular reports and announcements and overseas peers needs of the company
Risk management
Investor communication meeting
Corporate governance Criteria and guidance on ESG
Stockholder
Feedback from suppliers
Community opinion solicitation
Serving “Three Rural” Customer satisfaction survey
Launch the inclusive finance Visits
Respecting customer privacy Customer activities Matrix of ESG Materiality Issues of CSRC Bank in 2021
High quality customer service Account manager daily contact
Customer
Medium importance High importance
Develop inclusive finance and improve people's livelihood
Business ethics and compliance management
Keeping the contract Business negotiations
Protecting employees' Developing green finance
Mutually beneficial and long-term cooperation Project cooperation rights and interests
Significance to Stakeholders
Responding climate change Information security and
Improving supply chain management Industry communication
privacy protection
Partner Preventing systemic risks
Staff development and training
Labor union Financial product and
Protecting employee rights and interests Employee health and life care
technology innovation
Internal publication platforms such as internal
Occupational health and safety Community investment
journals and intranets Adhere to green operation
Training and development
Workers' Congress
Employee care Support national strategy
Staff Daily communication
Building a responsible Promoting financial literacy
corporate culture
Environment
Responsible sourcing Protecting customer rights and interests
Green operation Society
Environmental organization communication Enhancing customer experience
Environmental concept promotion Low importance
Governance
Environment
Significance to CSRC Bank
Improve employment
Build harmonious community Volunteer service We used online questionnaire research to prioritize the selected issues and understand the siganificants of ESG
Carry out public welfare activities Public welfare activities issues by internal and external stakeholders. During the reporting period, we received a total of 322 valid questionnaire
Financial education
results. After analyzing and calculating the questionnaire data, we finally determined the degree and boundary of issue
Public disclosure and formed the matrix of ESG Materiality Issue of CSRC Bank.
19 2021 ESG Report 20
UN Sustainable Development Goals
We provide diverse training In 2021, 694 new employees were recruited,
systems and two types of accounting for about 10.13% of the total
In addition to our own development, we are always concerned about the international community and global promotion paths for our number of employees in the bank.
sustainability trends, and we continue to carry out a number of actions guided by the UN Sustainable Development employees to promote their A total of 633 training sessions were held for
Goals, hoping to help build a more sustainable planet through our own practices on sustainable development. All career development and
146,683 employees.
departments of the bank are discussing the UN Sustainable Development Goals, and in 2021, we will help the highlight their value.
implementation of the Sustainable Development Goals throughout the company with a number of practices.
We participate in many public Xingfu Village Bank has a total of 168 CSRC Bank's balance of agriculture-related loans
welfare projects such as branches, covering 16 former state-designated
reached 115.119 billion yuan, accounting for
poverty-stricken counties.
medical care projects, donate to We develop inclusive finance 70.71% of all loans, and personal business
infrastructure construction; help The total value of donated facilities is and supported industrial loan balance reached 64.866 billion yuan.
to fight and alleviate poverty in
some areas.
1,308,700 yuan, and help to sale innovation and development in In order to promote the intelligent and digital
agricultural products by 3,967,000 yuan. urban and rural areas. transformation of enterprises, the credit amount
of "Changzhi Loan" reached 445,115,000
yuan in 2021.
Employee medical checkup rate reached 100%.
We protect the health of our
Distributed a total of 1,680,000 masks,
employees by organizing both Achieved full coverage of 109 branches in urban
regular medical checkups and a
500 thermometers, 1,200 bottles of hand
sanitizer and other pandemic prevention materials and rural areas with the "Social Insurance Banking
supplemental medical insurance We provide financial literacy Pass" service.
throughout the year.
plan, and provide a number of and convenience facilities for
The "Medical Insurance-Banking Pass" service has
benefits to our employees to Organized more than 1,300 activities for the community and focus on the
employees throughout the year, with more than achieved full coverage in 38 local branches.
enhance their well-being. interests of community groups.
12,000 participants. Two branches were awarded the title of "Quality and
Civilized Service of the Elderly-Oriented Outlet".
Through donations, we help Carried out the "Feiyan Scholarship Program" to The complaint handling rate was 100%, and
students in poor areas to get a help 95 poor college students in Changshu. the overall customer satisfaction rate of the call
Protect consumer rights and
better and fairer education.
We donated 1,100,800 yuan to local college center was 99.18%.
protect customer privacy.
students. Develop a full range of user privacy protection
policies to regulate online service user informed
consent.
The total amount of green credit for the year
Innovative construction of zero reached 1.560 billion yuan, supporting 34
carbon outlet pilot, through Innovate green financial enterprises with a loan growth rate of 23%.
The pilot construction of "zero carbon outlet" is
the use of clean energy, the products, guide financial We launched "Emission Loan", "Su Carbon
expected to generate 25,000 kWh of electricity
transformation of air conditioning investment in green and low- Finance" and "Environmental Protection Loan"
annually, which can lead to a reduction of 6.80
systems, lighting systems and carbon industries, and stimulate to support the energy-saving and environmental
other infrastructure to reduce tons of carbon emissions per year. protection transformation of enterprises.
green economic growth.
carbon emissions. Set up a "green channel" to improve the
efficiency of green credit approval.
21 2021 ESG Report 22
23 2021 ESG Report 24
Serving Rural Revitalization In order to further enhance the accessibility of rural finance, CSRC Bank established Xingfu Village Bank, the first
investment management village bank in China, to open up a new chapter of financial services for rural revitalization.
By carrying out "joint study and construction of party organizations" and "village courtyard meeting" with two village
committees, CSRC Bank set up a team of " financial officials in village” based on the "village grid" and continued to fill
CSRC Bank contributes to rural revitalization by full coverage of financial talents in rural areas, opens Xingfu Village the financial gap of villages and towns.
Bank, continuously improves financial accessibility, provides special products and services, and effectively implements
the corporate vision of “Rural Finance Leader”.
CSRC Bank has 31 Xingfu village banks under its jurisdiction, 22 of which are located in
the counties of less developed areas in the central and western regions, with a total of 328
branches covering 16 formerly state-designated poor counties, more than 90% of which
Introducing Finance Talents to Rural Areas Increase the are concentrated in towns, villages and communities, gathering more than 70% of credit
number of outlets
resources.
In order to enhance the organizational guarantee of financial inclusion and rural revitalization, CSRC Bank has
actively explored the mode of financial talents helping rural revitalization, and through comprehensive cooperation Xingfu village banks vigorously promote Xingfu sites, setting up nearly 95 light outlets in
with local communities, CSRC Bank has selected and assigned "Feiyan Specialists of Rural Revitalization " to town and village communities and serving more than one million customers.
achieve full coverage of financial talents in rural areas, providing personnel and mechanism guarantee for the special By the end of 2021, Xingfu Village Bank had issued over 1.3 billion yuan of poverty
action of rural revitalization. In 2021, the cooperation of talents in Changshu’s rural areas cover 8 towns, 6 streets, 2 alleviation loans to more than 8,000 poor households, with more than 90% used to support
development zones, 214 administrative villages and 116 communities. Issuance of loans agriculture and more than 80% invested in the development of small and micro real
to help farmers economy, involving the renovation of dangerous houses, repair of pig and sheep pens,
"Three steps" to explore the mode of financial talents helping rural revitalization farming machinery, seed and pesticide procurement and other fields, helping to promote
rural revitalization with practical actions.
In 2021, the credit scale of the whole village reached 13.185 billion and the number of
Step 1 Step 2 Step 3 households reached 148,000, an increase of 251% and 223% respectively compared
Promote whole-
with the beginning of 2021; the credit balance reached 1.673 billion and the number of
village credit
households reached 23,000, an increase of 428% and 379% respectively compared with
the beginning of 2021.
Build a three-level cooperation select and assign 274 ""Feiyan Explore with pilot towns
system of "city-town-village" Specialists” to full coverage of to carry out "three credit"
to achieve two levels of full- financial talentsat town (street) construction projects to help Xingfu Village Bank actively explores digital empowerment for financial inclusion and
coverage, namely, full-coverage and village (community) levels grassroots rural governance. vigorously develops online services, using mobile banking, small programs and other
cooperation between the head to serve the countryside. Promote online channels to realize online loan application, online contract signing and other services.
office and 16 towns (streets) Financial advisors are fully services
By 2021, the overall online rate of the village bank had reached 80%, and the number of
and development zones in involved in rural governance
online service customers reached 160,000; 30,000 new customers used online products
Changshu, and full-coverage and rural revitalization.
such as "Xingfu Reserve" and "Fuxing Loan” , and 0.5 million credit accounts were used.
cooperation between branches
in Changshu and local villages
(communities).
Enhancing Financial Accessibility CSRC Bank Haiyu branch created a community inclusive financial service outlet
Case
CSRC Bank accelerates the construction of The Lidu Garden under Haifu new town community in
By the end of 2021,
inclusive financial service sites, formulates Changshu is a community of demolished households in
CSRC Bank had built including
the Implementation Plan of Changshu Rural Haiyu, and there is only one bank within 2 kilometers around,
Commercial Bank for Quality Improvement
and Efficiency Enhancement, and relies on
238 inclusive financial
153 sites it’s very inconvenient for the people to handle financial
business and purchase daily necessities. In order to enable
service sites in Changshu
the brand of "Feiyan Sites" to reach the last the people in the local community to handle business nearby,
kilometer of financial services according to local CSRC Bank Haiyu branch actively builds the community
conditions. By the end of 2021, CSRC Bank inclusive financial service site of Lidu Garden, providing
had built 238 inclusive financial service sites,
including 153 sites in Changshu, and covering
covering
150 comprehensive service functions such as payment and
settlement, loan financing, financial management, convenient
150 administrative villages. administrative villages payment and daily necessities purchase for the people.
25 2021 ESG Report 26
Case Hubei Enshi Xingfu Village Bank helped a local fruit farmer overcome Case Special Product —— "tea loan" by Xuan’en branch of Enshi Xingfu Village
business crisis and expand production scale Bank in Hubei Province
In September 2020, Mr. Guo's vineyard in Enshi, Hubei Province, was affected by the pandemic, Tea is one of the pillar industries in Xuan’en County, with a wide industrial coverage and a large demand
resulting in poor sales of grapes and difficulty in repaying his loan. In the process of visiting for related loans. Xuan’en branch organized account managers to go to villages and households,
households, village financial officers from Enshi Xingfu Village Bank learned of Mr. Guo's difficulties field visits, through communication with tea farmers, tea enterprises, to know the credit needs, the
and helped him with the Bank's "deferred principal and interest repayment" policy, and increased characteristics of tea’s long capital cycle, slow return on planting, a special credit product - "tea loan"
his credit limit to 200,000 yuan. After receiving the loan, the couple rented new land, repaired the was tailored to address the problem. The product has the advantages of low interest rates, fast lending,
greenhouse, introduced new varieties and expanded the grape planting area to 170 mu, and the long credit, not only to help tea farmers, tea enterprises to reduce financing costs, but also to reduce the
annual turnover is expected to exceed one million yuan. pressure of tea farmers' capital turnover. In nearly three months, a total of 230 tea industry loans, 25.98
million yuan were invested, which is a strong support for the development of local industries.
As early as 2007, CSRC Bank
initiated the establishment of the
first village bank in Xianfeng,
Enshi. By the end of 2021, Enshi
Xingfu Village Bank has achieved
25.98
full coverage of 8 counties and In nearly three months,
million yuan
cities in the state, with total assets
of over 10 billion yuan, and has a total of were invested, which is a strong
provided financial services for
over 440,000 customers with 230 tea industry loans
support for the development of
local industries
deposits and loans. Xingfu
Village Bank has granted credit
to 40,900 households totaling
3.926 billion yuan, helping local
rural revitalization with high-quality
development. Staff of Enshi Village Bank visited a fruit farmer's vineyard
Multiple Products to Meet Development Needs
In order to meet the different development needs of villages and towns, CSRC Bank provides products and services
with different characteristics for village collectives, agricultural operators and individuals, taking into account the local
customs, rural economy and industrial structure of each village and town, effectively meeting the financial needs of
“Three Rural” and stimulating the vitality of the villages. By the end of 2021, the balance of CSRC Bank’s agriculture-
related loans was 115.119 billion yuan, and the ratio of agriculture-related loans to all loans reached 70.71%.
Huicun Loan takes each administrative village collective as the loan object, as a reserve fund for the
economic organization of village collective, which is used to support local development needs, including
Huicun
in the normal expenses of village improvement, payment of village infrastructure repair, routine payment
Loan
of daily expenses and other needs. 2021 cumulative credit of nearly 1 billion yuan, credit coverage of
more than 200 administrative villages.
Sunong Loan is granted to new agricultural business entities, such as farmers' cooperatives, agricultural Staff of Xuan’en branch of Enshi Xingfu Village Bank visited local tea plantations
enterprises and agricultural socialized service organizations, for short-term liquid capital loan business
Sunong
for regular production and operation in direct and closely related industries in agriculture. By the end of
Loan
2021, CSRC Bank had invested a total loan of 35.1 million yuan with a balance of 30.6 million yuan by
the end of 2021.
27 2021 ESG Report 28
Case Priority Rural Village Loan to help rural ecological development
Support the Development of
A green ecological agriculture company started a new rural construction project with an estimated
total investment of 73.3 million yuan. After learning about the situation, CSRC Bank learned the
Micro and Small Businesses
construction plan in detail on site and matched the enterprise with our "Characteristic Rural Village
Loan" product. This product is dedicated to the construction of distinctive rural villages with regional In response to the difficulties in financing
characteristics and modern civilization. We granted a total of 40 million yuan to the project with a micro and small businesses, CSRC Bank
term of 8 years. The loan was granted in 7 tranches with a total loan amount of 29.5 million yuan has increased the efforts of inclusive financial
and a loan term of 5 years. services, broadened the financing service
channels, improved the scale and efficiency
After the loan disbursement was completed, the enterprise quickly started the project and of credit granting, and cultivated and
successfully completed the construction of the whole project in three years. Through this project, strengthened micro and small market entities.
it has promoted the integration of the whole area development of Haiyu National Characteristic
Town. After the project is completed and maturely operated, it can bring an annual income of about System and Talent Building
9.8 million yuan, which greatly promotes the local economic development and provides more labor
employment opportunities.
In order to strengthen the institutional
leadership of microfinance services, we has
launched “a trillion plan” to continuously
improve the lending mechanism and attach
After the project is completed
importance to the construction of our talents
and maturely operated,
to continuously improve the quality and
it can bring an annual income
strength of the services.
of about
9.8 million yuan
Talent Team for Microfinance Services
“A Trillion Plan”
We proposed "A Trillion Plan” to develop 100 professional markets, extend credit to 10,000 households
and add 2 billion yuan in high-interest assets in 2021. By the end of 2021, we had visited 181 professional
markets in the jurisdiction, with 19,400 new credit accounts, credit amount of 3.692 billion yuan and credit
balance of 2.442 billion yuan.
Improve loan mechanism
We continue to improve the lending mechanism, increase credit allocation to first-time borrowers of micro
and small businesses. In 2021, we supported 1,342 micro and small businesses (including individual
entrepreneurs and micro and small business owners) with a total amount of 4.695 billion yuan through the
special product "Non-repayable renewals".
Talent team building
We attach importance to improving the construction of microfinance serving talents, optimizing the staff
structure and focusing on building a comprehensive talent team mainly for microfinance services. We have
set up a professional project team for "online banking" and gathered talents with various skills of "business
+ approval + technology" at the headquarter to provide talent support for microfinance services.
29 2021 ESG Report 30
Innovative Microfinance Service Mode
Case CSRC Bank helps local micro and small foreign trade enterprise "go aboard"
CSRC Bank actively explores and innovates products and service modes for microfinance, gradually shifts from the
traditional mode to the modern mode, promotes online approval and credit products, and continuously improves the
quality and efficiency of microfinance services. In 2021, the online approval rate of loan business for microfinance is CSRC Bank actively supports local foreign trade enterprises to "go aboard", provides one-stop
36%, and the total amount of online loans for microfinance services was 9.721 billion yuan. service for micro and small foreign trade enterprises, and launches the "City Caitong" platform,
which greatly simplifies the business procedures of individual industrial and commercial entities and
shortens the speed of receiving and settling foreign exchange from more than 3 working days to less
than 1 working day, thus improving the efficiency of using funds in the market and enterprises.
Expanding Expanding marketing channels: CSRC Bank fully utilizes channels such as In response to the financial needs of micro and small foreign trade merchants with a large number
marketing WeChat official account, video account, and latent customer platforms for of receipts of foreign exchange and small single amounts, we continuously strengthen its services
channels marketing and promotion. and optimize the business process, and have now realized the opening of public foreign exchange
settlement accounts under market purchase trade on the same day, and strengthens communication
with customers through multiple channels such as email, telephone and WeChat to provide
customers with convenient and efficient exclusive services.
We have launched a combination of online and offline products: the offline product
"Sunshine Loan", which serves "three rural" as well as micro and small customers At present, CSRC Bank has provided more than 200 market procurement trade customers within
in urban and rural areas, and supports rural farming, small enterprises and store the jurisdiction of Changshu Garment City with services such as account opening, receipt and
We have operations in villages and towns. The online product "EasyStar Financing" is aimed settlement of foreign exchange. In the future, we will continue to empower micro and small foreign
launched a trade enterprises to develop their market procurement trade steadily.
combination of at micro and small business owners and individual industrial and commercial
online and offline households in industrial villages and professional markets, and improves the
products efficiency of bulk credit. In 2021, the number of households with credit granted by
“Meteor Loan” is 750,000, the credit amount is 4.650 billion yuan, the loan balance is
470 million yuan, the number of remaining households with balance is 2,349, and the
average number of remaining households with balance is 50,000 yuan.
Improve approval efficiency: Continuously increase the approval online rate
and online approval effectiveness, thus making approvals more accurate
Improve approval and swift, allowing customers to have fewer travel, while improving the
efficiency
accuracy of risk judgment. From the beginning of 2019 to the end of 2021,
the approval online ratio for micro and small businesses increased from 10%
to nearly 40%.
Innovative Service Mode for Border Areas
Our staff visited a local micro and small garment foreign trade enterprise
At the beginning of 2021, in order to increase the number of outlets and expand the
practice of inclusive finance, CSRC Bank explored a new mode to micro and small By the end of 2021,
business: set up pilot areas for inclusive finance in remote areas bordering counties the loan balance of
and cities and combining urban and rural areas with relatively inadequate financial the Inclusive Finance
supply, and set up an inclusive finance team of more than 150 people, creating an Department exceeded
integrated service team and acting as a "pioneer" in the exploration of inclusive
finance. We Explore the whole life cycle of customers service, create a new mode 5 billion yuan Deepen Financial Benefits for the People
of market-oriented, mobile, integrated services, adhere to the customer-centric,
mobile tools into the common people, integrated services to make Changyin Brand
the number of households
reputational; return to rural counties, deeply involve in border areas, provide a full
8,000
CSRC Bank strengthens cooperation with administrative departments, innovates new modes of services for the
range of financial services for grassroots customers. By the end of 2021, the loan exceeded people, gives full play to many advantages such as wide channels, dense network and excellent services, carries out
balance of the Inclusive Finance Department exceeded 5 billion yuan, the number several projects for the people, and actively practices the service concept of doing practical things for the public.
of households exceeded 8,000.
31 2021 ESG Report 32
Innovative Service Model for the Benefit of the People
As a life service platform launched Relying on the "Changyin Life"
by CSRC Bank, "Changyin Life" APP APP, the “Nongnong Village
CSRC Bank innovates the service mode of benefiting the public and builds a convenient service system with integrates life, consumption and finance, Products” platform aims to
government administrative departments. Through a number of beneficiary projects, government functions for the and integrates high-frequency life "serve the three rural and
public, such as human society, medical insurance and administrative approval, are "moved" into the branch and cell scenes such as "medical, food, housing, revitalization" and upholds the
phone bank, which greatly facilitates the process of business for the public. transportation and entertainment", "eating, service concept of "high quality,
drinking, playing, shopping", etc. to safety and convenience". In
create a full-scene life experience and 2021, the platform had 136,000
provide people with intelligent, mobile and transactional orders with a
Issuing 1.37 million Changshu citizen cards, integrating public transport, garden scenario-based comprehensive services. cumulative transaction amount
tourism, payment and financial functions. of 7.73 million yuan.
Citizen Card
We has cooperated with government departments to launch the pass and opened
28 window services in 11 categories, including "registration and change of basic
medical insurance" and "filing for medical treatment in different places for insured
people" in 38 local branches.
We helped to build "15-minute medical insurance service circle" in all towns Nongnong Village Products Online Mall
and streets of Changshu City and Weigang Village in Zhao City, achieving
full coverage of towns and streets in Changshu area, in which Meili Town's "
Medical Medical Insurance-Banking Pass" project successfully passed the evaluation and
Insurance- acceptance of Suzhou Medical Insurance Bureau with 99 points, ranking first in
Banking Pass the city of Suzhou.
Our service of Social Insurance-Banking Pass covers 32 social insurance services
in 10 categories. The number of the service outlets has increased from 4 pilot
outlets to 107 outlets in urban and rural areas, with 74,000 life insurance cards
issued and a total activation rate of 75.22%.
Social
Insurance-
Banking Pass
The scene of "Feiyan Bazaar"
Build Special Products for the Benefit of the People
To enhance the quality and level of livelihood services, we continues to innovate cooperation models, organize
Case "Meiyan Benefit Farmers", a new mode to help sell agricultural products
activities for the benefit of the public, launch special products and optimize respectful services for the elderly to
effectively protect people's livelihood and fulfill the social responsibility.
The "Meiyan Benefit Farmers" service brand is a brand new start
for CSRC Bank and Meili Town to deepen the cooperation and sells a total of
62,400
to practice livelihood service. We jointly build a service platform
"Feiyan Bazaar" is an alliance service mode between us and merchants, in which our partner merchants for the sale of agricultural products and promote high-quality
provide daily necessities and take advantage of our network to provide special offers to the people. “Feiyan special agricultural products. CSRC Bank actively helps increase yuan of agricultural
Bazaar” has launched a series of innovative activities such as "New Year Street" "Night Market Bank", the sales of the platform, opens up online sales channels for specialties
"Bank-Enterprise Sale" and "Community Shopping Festival". "They take advantage of current hotspots and agricultural products, innovates win-win cooperation mode, and
festive marketing to serve people's needs through high quality and inexpensive daily commodities, special sells a total of 62,400 yuan of agricultural specialties.
payment activities and brand derivatives.
33 2021 ESG Report 34
35 2021 ESG Report 36
Drive Technology and Business Integration
Case CSRC Bank+" WeChat financial tool
As financial technology continues to break through the shackles of the traditional service mode, CSRC Bank uses
technology to accelerate the promotion of online products and services, deepen intelligent service and build a To further promote online services, we launched "CSRC
technological financial service mode. Bank+", which integrates various financial products such
as deposits and wealth management, private banking+,
FreeStar microfinance loans, agricultural loans, life services
Drive Products and Services Online and financial tools, and provides customers with a lightweight
and comprehensive service platform by leveraging the
convenient and fast features of WeChat applets.
CSRC Bank accelerates the digitalization and online our online return printing the online banking
transformation of business and develops various By the end of 2021, the monthly visits to "CSRC Bank+"
rate reached issuance rate reached
WeChat financial tools reached 100,000 times, with an
62% 59%
online platforms and products to make customers
walk less and improve service quality and efficiency. average number of about 500,000 users.
In 2021, our online return printing rate reached 62%;
the online banking issuance rate reached 59%; the
monthly visits to
electric ticket issuance rate reached 90.57%; and the electric ticket the off-counter rate an average number of about
"CSRC Bank+" reached
100,000 500,000
the off-counter rate reached 75%, all of which have issuance rate reached reached
users
90.57% 75%
improved compared with last year and all of which times
have reached or exceeded the target values.
WeChat financial interface of "CSRC Bank+"
Online public account opening: CSRC Bank launched the public service platform
to realize the public business fully online. We utilized mobile lobby to enhance
account opening efficiency, with 196 mobile lobby account opening transactions Driving Intelligent Business
in 2021; utilized cloud platform for public remote video interview, with 3,220
interviews completed in 2021; eliminated paper due diligence audit forms and CSRC Bank attaches great importance to promoting the application of technology, and by making full use of big data
conducted account opening research in a purely online manner, saving a great and AI, it promotes digital transformation and intelligent upgrading of systems, services and departmental functions to
amount of time for customers. reduce risks and improve efficiency.
Online services for medium, small and micro enterprises: To help improve the Intelligent core system: We has adopted distributed core architecture and domestic distributed database technology
Services online effectiveness of fund management of medium, small and micro enterprises, to improve the operational performance of the core system with reference to the core system design and advanced
in 2021, CSRC Bank optimized and upgraded its Internet issuance business practices of the industry, and the new core system has better performance in terms of applicability, security, efficiency
to provide more services to facilitate enterprise management and improve and scalability, which has improved the our product implementation and service capability.
operational efficiency, including employee inquiry, project management, electronic
signature, exceptional situation handling, etc. In 2021, 96 enterprises were Intelligent services: Based on building the underlying platform of artificial intelligence technology, we have actively
enrolled in the service, and the number of served employees reached 34,000. expanded the technology application scenarios. We have launched virtual human intelligent assistant service, OCR
intelligent recognition platform to increase the recognition function of real estate certificates and VAT invoices, and
intelligent outbound call platform to increase various scenarios such as small and micro marketing. We have built a
smart property platform to provide customers with 24/7 online service windows for "community parking, appointment
In order to speed up the transfer process of old credit customers and enhance maintenance, property bill payment" and livelihood services such as appliance cleaning, laundry and shoe washing,
their transfer experience, CSRC Bank uses big data risk control model, combined plumbing and car inspection.
with credit data model analysis, to launch the online product Star Renewable
Loan, with a total of 1,241 credits granted in 2021, credit of 303 million yuan and Intelligent departmental function: CSRC Bank use artificial intelligence to optimize departmental functions and
a balance of 250 million yuan used. reduce business risks. We adopt face recognition and OCR technology to reduce authorization risks caused by
subjectivity of authorized personnel, add new agent scenarios, enrich authorization judgment models, and secure and
In response to the small, scattered and miscellaneous capital needs of village efficient technologies to enable us to reach an average intelligent authorization rate of 57% and over 90% of high-
Products online
bank customers, we successfully launched the first purely online credit product frequency unlocking transactions in 2021. By 2021, our self-developed AI technology has provided intelligent services
of village bank, "Xingfu Reserve", using big data risk control technology to realize to 11 business departments and 34 business scenarios.
the online and automated credit granting process for white-listed customers.
37 2021 ESG Report 38
Promote Elderly-oriented Products
Case CSRC Bank helped a local polyester company to solve its capital needs in
CSRC Bank attaches great importance to the user experience of whole customers, and has initially completed transformation
the elderly-friendly upgrade of the mobile banking APP, launching the "Convenient Financial Version" of mobile
banking, which can be switched with the "Standard Financial Version" APP in one click, making it easy for elderly
A polyester company is the leading local enterprise, which
customers and visually impaired customers to use, with specific optimized functions: firstly, the home page is more the "Changzhi Loan"
has been cooperating with CSRC Bank for many years. With
concise, deleting the redundant and low-frequency transactions on the home page and focusing on high-frequency was granted for
the gradual promotion of green projects, the enterprise was
20.07
transactions; secondly, the reading is more convenient, using large fonts to display information, making it easier to
facing greater financial pressure. After CSRC Bank learned the
read and operate; thirdly, the operation is more intelligent, adding the auxiliary voice search function, which can quickly
enterprise's situation, we considered the actual situation of the
locate the service menu for customer needs by speaking, reducing input barriers for elderly customers.
enterprise and gradually increased the credit, among which, the million yuan
"Changzhi Loan" was granted for 20.07 million yuan, which solved
the enterprise's capital problem.
Helping Enterprises to Transform and Upgrade
On January 4, 2021, Suzhou City released the Suzhou City Three-Year Action Plan for Promoting Digital Economy
and Digital Development (2021-2023).CSRC Bank actively responded to the call of Suzhou City to promote the
implementation of the three-year plan, increase the support for the enterprises going through intelligent and digital
transformation, and promote the transformation and upgrading of traditional enterprises.
To this end, CSRC Bank has launched the "Smart Manufacturing" credit product - "Changzhi Loan", which is specially
designed to meet the financing needs arising from the intelligent transformation and digitalization of enterprises.
"Changzhi Loan" three-step action plan
We visited enterprises and their workshops on site, combined with our official website
and WeChat official account to form an online and offline publicity matrix to deepen
customers' understanding of the policy and products across the jurisdiction. At the same
time, all branches of CSRC Bank are opened to accept eligible financing needs, and the
956020 customer service hotline is ensured to answer customers' related questions all
Customer
day long.
Advocacy
CSRC Bank staff visited the local polyester company
CSRC Bank makes full use of a large number of branches and 150 account managers
to actively mapping 83 enterprises in need, covering equipment technical reform
projects, production line intelligent transformation projects, printing and dyeing high-
quality development projects, etc., providing targeted financial services guidance,
involving a total investment amount of 4.540 billion yuan.
CSRC Bank cooperated with Changshu City Bureau of Industry and Information
Customer
Technology, mapped the list of 100 customers in demand, and served 16 potential
Mapping
customers, involving a total investment amount of 1.080 billion yuan.
Activating the Potential of Science and Technology
At present, technology-driven financial innovation has become the consensus of financial institutions. To further
At the end of 2021, the amount of "Changzhi Loan" being granted was 445,115,000 stimulate the potential of technological innovation, CSRC Bank has formulated Changshu Rural Commercial Bank
yuan and the amount of credit used was 184,883,400 yuan, with a total of 141 loans Financial Technology Development Plan (2019-2022) and set the development target that by 2022, we would
granted and 48 enterprises supported, ranking first in Changshu City and Suzhou City. have fully built a financial technology research, development and application system to enhance the satisfaction of
customers inside and outside CSRC Bank with digital, networked and intelligent financial products and services.
Credit
Granting
39 2021 ESG Report 40
Enhancing Research Strength
Case Suzhou Research and Development Center of CSRC Bank
In order to achieve our technology development goals, we strengthen the top-level design and strategic planning
of financial technology, accelerate the our financial technology reform, continuously improve research investment,
increase efforts to attract, gather and motivate technology talents, improve the technology talents training system, To further stimulate the potential of technology innovation and gather technology talents, we relocated
and enhance the core competitiveness of financial technology. In 2021, the total number of CSRC Bank’s scientific the R&D team of Financial Technology Department to the Suzhou Industrial Park 2.5 Industrial Park
researchers was 261. and set up Suzhou R&D Center, which is dedicated to technological R&D and innovation, while fully
utilizing the advantage of Suzhou's financial technology talents, to actively recruit new technology
talents in AI, open banking, blockchain, etc., to accelerate the upgrade and iteration of CSRC Bank's
technology capability. The Suzhou R&D center has an office area of 10,000 square meters to ensure
that researchers have enough space to engage in technological innovation and R&D work.
Sound and perfect the
differentiated performance
Improve the quality and Increase the training of
incentive mechanism for
efficiency of the recruitment of technology talents, create inter-
technology talents, establish a non-
technology talents, and build disciplinary talents, cultivate
job promotion sequence for technical
a balanced development of talents with deep understanding
talents and the corresponding
cutting-edge wisdom, mature of the core of technology and
key rating assessment indicators,
talents, and reserve force of financial needs, also with
and improve the market-oriented
technology talent system. financial risk awareness and
remuneration system for
Internet thinking.
technical talents.
The Building of Suzhou R&D Center
Strengthen the Protection of Intellectual Property Rights
In order to strengthen the protection and
Male 75% investment (million yuan) management of CSRC Bank's intellectual
properties and to enhance the awareness of
Famale 25% 2.52 employees on the protection of intellectual
properties, we have issued the Management of
2.43
Gender Composition of Information Technology Intellectual Properties
CSRC Bank's Technology and of Jiangsu Changshu Rural Commercial Bank
Research Staff Co., Ltd to encourage independent innovation
2.2 while making detailed regulations on computer
software copyright, prohibition of using pirated
software and the use of intellectual properties
Bachelor Degree by employees in order to strengthen the
82%
protection of intellectual properties.
2019 2020 2021
Master Degree 18%
As of 2021, CSRC Bank has obtained national
technical invention patents for four system-
Educational Composition of The total investment in technology and
related technologies, including seal publication
CSRC Bank's Technology and research of CSRC Bank from 2019 to 2021
system, big data risk control, OCR recognition
Research Staff
and knowledge mapping, and software
copyrights for 30 products, including public
mobile banking and account management Important achievements of CSRC Bank's technical
system. invention patents and software copyrights (part)
41 2021 ESG Report 42
Enhance Customer Experience
CSRC Bank always puts customers' rights and interests in the first place and strives to improve the quality of
customer service. In recent years, we have been using technology to innovate our ways to provide more intimate and
convenient services to customers.
Create Caring Services
In order to create attentive services and further enhance customer experience, CSRC Bank formulated the Lobby
Management Manual and Lobby Service Manual, customized service processes and requirements for special groups,
made standardized guidance for lobby service personnel, and renovated and improved lobby equipment. In addition,
we actively organize various activities to enrich people's life.
Changshu main venue activity of the
Health science live event
Improve the hall equipment: set up mother and baby room, disabled access, open a love special window in the high "Five Five Shopping Day Shopping Festival”
counter, enrich convenient goods and equipment in the convenience area, such as first aid medicine box, blankets,
wheelchairs, baby chairs, crutches, peace of mind service cards, braille cards, different degrees of presbyopic glasses,
etc., as well as the use of the Drip Language APP, etc., to provide special people with peace of mind, comfort and To carry out "Service Improvement Year" activities: to carry out self-assessment work of each branch, and to carry
convenient services. out rectification work for 30 branches; to improve the quality of lobby management of the whole bank, and to create
"elderly friendly branch", "party, government and people's business" and "workers' station" characteristic branches;
to set up role models, strengthen publicity, and drive the whole staff to improve service quality by the power of role
models, and at the same time to carry out service sharing sessions, and to exchange and learn from excellent service
experience and cases in the whole bank.
Case CSRC Bank actively improves elderly-oriented services at its branches
CSRC Bank actively promotes the virtue
of respecting the elderly, and selects
two institutions, Dongbang branch and
Meili branch, as the benchmark outlets
for building elderly-oriented services.
Through a series of measures such
Children's reading area as the renovation of elderly-oriented
facilities, improvement of the items,
establishment of exclusive service teams
and improvement of elderly-oriented
Relying on Changyin Life to create a closed loop of points’ redemption: through the inclusion of local enterprises, service processes over a period of two
merchants and farmers, CSRC Bank's business and activity points can realize the self-circulation within our customers months, both branches were awarded
and enhance customer service capability. the title of "Quality and Civilized Service
Elderly-Oriented Outlet" in the final
evaluation, which provides experience for
Using Chang Yin Life APP to carry out various live activities: participating in “Human World Fireworks with You, the promotion of elderly-oriented services
the main venue of Changshu "Five Five Shopping Day Shopping Festival", hosting the financial knowledge live in the next stage.
event of the provincial federation "Watch out for money laundering traps", carrying out a series of health science
popularization live activities jointly with the Changshu First People's Hospital, and helping to carry out a special live
broadcast of Xu City’s Mutton Soup Festival.
43 2021 ESG Report 44
Optimize Complaint Management Safeguard Information Security and User Privacy
We patiently listened to customers' feedback and insisted on solving complaints at source. 165 complaints were CSRC Bank continues to strengthen network information security and user privacy protection, continuously improve
received in 2021, with a processing rate of 100%, 538,100 remote banking manual services, 736,600 calls to the various management systems and management systems, enhance staff awareness of risk prevention, and provide
customer service center, and 99.18% comprehensive customer satisfaction from calls. In order to standardize the solid protection for the financial security of the entire bank.
complaint handling process of complaints and improve the service quality and customer satisfaction, we continued to
improve the Complaint Handling Management Measures of Jiangsu Changshu Rural Commercial Bank Co., Ltd, so as
to standardize complaint handling responsibilities, processes and management requirements, to improve the quality Driving Information Security Management
and efficiency of complaint management.
In order to strengthen data security and privacy protection, we formulated and improved the Production Data
Management Regulations of Jiangsu Changshu Rural Commercial Bank, established a Technology Production and
Information Security Management Committee, established and implemented an internet security responsibility system,
Complaints Ratio
59% 33% 8% and formed an internet security work leadership team. We also established a three-tier document management system
to continuously improve the IT risk management document system and information security management system; and
38% utilized technical protection to provide full life-cycle security management for data desensitization, data backup, data
35% preservation, data access and usage control.
CSRC Bank continues to enhance employees' awareness of network information security and promote the
regularization of bank-wide internet and information security training, and all staff actively participated in the training.
16%
In 2021, CSRC Bank organized 95 times of internet security training for employees, covering 4,300 employees,
7%
4% organized 4 sessions of employee internet security knowledge quizzes, covering more than 5,000 people.
1%
other Loan Bank Card Saving Payment Currency departments off-site local
In order to strengthen our information security protection, we have conducted internet and information security
complaints settlemen Management at the institutions institutions
headquarter awareness training for new employees, which is divided into three sections: "what is information security
Composition of complaints by business category in Composition of complaints by region awareness", "security norms at work" and "preventive measures", informing employees how to prevent information
CSRC Bank 2021 of CSRC Bank 2021 leakage, identify phishing emails, various hardware and software security requirements, etc., and discussing
specific cases.
CSRC Bank attaches importance to unblocking complaint channels. In order to better collect customers' suggestions In May 2021 In July 2021 In December 2021
or opinions and improve the service level, we keep the customer service hotline open 24 hours a day to accept
customers' inquiries and at the same time, display information such as charge standards and complaint supervision We launched a cyber security The Bank conducted cyber We further carried out cyber
telephone numbers in each branch, and places complaint comment books in each branch hall to ensure that awareness campaign covering security and compliance s e c uri ty aw areness trai ni ng
customers can communicate with us through various channels and give feedback and suggestions. the entire staff, mainly covering education training for new concerning the current situation of
the background of cyber security employees in the technology cyber security and cyber security
regulation, implementation of line, to explain the Bank's related laws and regulations, and
Complaints handling process of CSRC Bank
security responsibilities, security cyber information security comprehensively strengthened
measures and work deployment and compliance regulations. the warning of the significance of
of head office departments and cyber security for all staff in the
branches, to raise the awareness Technology Department.
of cyber security among all staff.
Complaint Acceptance Complaint Review Complaint Handling Closing and Filing User Privacy Protection
The office of Register in Functional Summarize and
headquarter, the complaint department CSRC Bank attaches great importance to the protection of customer privacy. We formulated and improved the
analyze within the
customer service standardization investigation Administrative Measures for the Security of Personal Financial Information of Jiangsu Changshu Rural Commercial
specified time and
center and system and forward and verification, Bank Co., Ltd. and the Privacy Policy of Jiangsu Changshu Rural Commercial Bank Co., Ltd.
regularly inform
branches receive to the relevant and feedback to the whole bank CSRC Bank regulates users' informed consent through multiple channels such as CSRC Bank mobile banking,
complaints department for customers within of the complaint corporate mobile banking, Changyin Life, and Online Banking, informs users of the methods and rules for the
review five working days handling situation collection and use of personal information, and makes legal and reasonable use of customer privacy information, so
that customer information can be transmitted in a safe and controllable environment.
45 2021 ESG Report 46
47 2021 ESG Report 48
Green Finance Development Green Finance Products
With its financial advantages, credit advantages and information products, CSRC Bank takes the initiative to fulfill CSRC Bank actively researches, innovates green products, enriches the Green Finance "product library". We have
its social responsibilities, does a good job of providing loan support to energy-saving, emission reduction and urban increased the construction of green financial products and service innovation mechanisms related to green, low-
infrastructure projects, promotes green production and consumption, and strives to achieve good social and economic carbon and circular economy and strengthened the innovation of green credit products for "three rural" and small and
benefits. micro businesses. We have also developed and introduced a series of standardized loan financing models and low-
carbon financial products in a timely manner. In the reporting period, CSRC Bank achieved remarkable performance
CSRC Bank has formulated the Green Finance Development Strategy (2020-2025) of Jiangsu Changshu Rural in green finance, with total green credit 1.560 billion RMB, supporting 34 enterprises, and a loan growth rate of 23%.
Commercial Bank, which includes the three major tasks of preventing environmental and social risks, accelerating the
development of green business, and improving the performance of ESG itself. It also integrates the concept of green
environmental protection and green development into all business management activities to effectively support the
development of green finance business.
In 2021, CSRC Bank established the Green Finance Department and the Green Low Carbon Transformation
with total green credit Supporting with a loan growth rate of
Financial Service Center, following the principles of full coverage, checks and balances, prudence and matching to
carry out internal control. In order to build solid foundation for the development of our green finance, we implement
the Four Guarantees and Six Enhancements of the regulatory authorities, the Green Finance Evaluation Program for 15.60 billion RMB 34 enterprises 23%
Banking Financial Institutions, the Opinions on Green Low Carbon Financial Reform and Innovation in Suzhou and
the Green Finance Development Strategy of CSRC Bank.
CSRC Bank has set up a "green channel" fast approval mechanism. This mechanism strengthened information
system construction, optimized customer rating system, and improved credit allocation standards to enhance the
bank's organizational capacity to develop green finance and provide a strong guarantee to promote the development
of green economy.
Loan Type Loan Usage
Borrowers who hold emission rights
It is mainly used for enterprises' energy-saving and
"Green Channel" and "Fast Track" Strengthening Information System obtained for a fee and confirmed in the
environmental protection transformation and capital
Emission Loan form of emission permits apply to CSRC
needs arising from daily production and operation
We have introduced a "green channel" We s t r e n g t h e n e d t h e c o n s t r u c t i o n o f Bank for RMB working capital loans for
activities.
approval mechanism and a "fast track" loan information systems, embeded customer their normal production and operation
review model to provide a green channel for environmental and social risk classification
credit approval for green, low-carbon, circular indicators into the credit process system,
Working capital loans granted by the Bank
economy and other green credit businesses and realized the whole process display of It is mainly used for the capital needs of energy-
to agricultural-related, micro and small
saving and carbon-reducing projects of enterprises,
and customers, simplify credit risk information. We also incorporated business and private enterprises in the
Su Carbon Loan or the capital needs arising from the daily operation
information for high-quality green external environmental violations and green enterprise directory database, which
activities of energy-saving and carbon-reducing
financing projects, and streamline other risk information into the internal are supported by the Central Bank Funds
enterprises.
of Jiangsu Province.
the credit approval process. management system to further enhance
risk warning and control capabilities.
A financial product jointly established
by Jiangsu Provincial Department of
Finance, Provincial Department of Ecology
Improving Credit Allocation Optimizing Customer Rating and Environment and Jiangsu Rural
It can be used for energy and water conservation
Credit Cooperative Society. Through the
Standards System projects, ecological protection and restoration
establishment of a risk compensation fund
projects, resource recycling projects, pollution
By building a green credit policy and Relying on the comprehensive risk monitoring Environmental
pool for ecological and environmental
prevention and control projects, renewable energy
management system guided by "One Policy" and early warning platform to carry out protection projects, we aim to provide
Protection Loan and clean energy projects, energy conservation and
loan credit and risk compensation for
and guaranteed by "Four Mechanisms" environmental and social risk monitoring, environmental protection services projects, and other
pollution prevention and control, ecological
and strictly controlling the credit investment environmental information is incorporated into environmental projects audited and approved by the
protection and restoration, environmental
provincial assessment center.
in "High Pollution, High Energy Use and the customer rating system, and customers protection infrastructure construction
Overcapacity " industries, our green credit with bad environmental records will be forced and environmental protection industry
business has shown a healthy growth trend to downgrade their ratings in the rating development projects carried out by
enterprises in Jiangsu Province.
year by year. system.
49 2021 ESG Report 50
Green Bonds
Case Featured Rural Village Loan Helps Green Ecological Agricultural
Developments CSRC Bank actively implements the national sustainable development strategy and uses green bonds as a new
financial instrument to support the financing of green industries, assisting the development of green economy.
A green ecological agriculture company is within the list of the second batch of pilot villages for the
construction of the special rural village in Suzhou. It was established to build a new featured rural
village. After the company was established, it quickly started new rural green construction related
projects with an estimated total investment of 73.3 million RMB. However, since the project is under
the construction period and has not yet started production and operation, the enterprise has a large CSRC Bank invested in the first phase of 2021 green mid-term notes (carbon neutral
capital gap. On March bonds) of Suzhou SND Group in the amount of 30 million RMB, contributing to
11, 2021 the implementation of the first carbon neutral bonds in Jiangsu Province and the
After learning about the situation, CSRC Bank took the initiative to meet with the local village, town
development of green finance in Suzhou.
and enterprise to understand the construction plan in detail, discuss the feasibility of the project and
the economic development opportunities for the local area, and finally decided to match the enterprise
with the Bank's "Featured Rural Village Loan" product, with a total credit of 63.5 million RMB and a
credit term of 67 months.
After the loan was granted, the enterprise started the CSRC Bank invested in a 2021 non-public green corporate bond of Yangzhou
project and successfully completed the construction On April Yishengde Industrial Development Co., Ltd. in the amount of 50 million RMB with a
of the whole project in three years. The construction 30, 2021 maturity of 3 years. The fund was used for the comprehensive ecological and water
of this project has promoted the integration of the environment management project of Yangzhou Eco-Tech New City.
development of the whole area of the featured town
and driven the development of several villages in the
region, becoming a typical model for the development
of regional rural linkage. After the completion and
mature operation of the project, it can bring an annual
income of about 9.8 million RMB, which promotes
local economic development, provides more
employment opportunities, and helps the enterprise
and local rural areas to achieve the goals of cultural
construction and increasing production and income.
"Featured Rural Village Loan" helps to build new featured rural village
51 2021 ESG Report 52
Adhering to Green Operation Zero Carbon Outlet Pilot Construction
CSRC Bank continues to strengthen its own environmental construction by precisely regulating room temperature, CSRC Bank carried out renovation of facilities to reduce energy consumption and implemented projects to achieve
using computers and water scientifically and disconnecting electricity in a timely manner, while innovating the more fine-tuned self-control of building air-conditioning units and reduce carbon emissions. Projects include
construction of zero-carbon outlets and implementing paperless offices to save resources and reduce carbon renovation of building air-conditioning system, renovation of data room infrastructure, energy-saving renovation of
emissions. In this reporting period, CSRC Bank mainly used gasoline, natural gas, electricity, water resources and lighting system and energy-saving renovation of fresh air control system, etc.
paper; the waste generated was mainly domestic and office waste, which was handed over to the municipality for
disposal. For the equipment that needs to be disposed of at end of life, CSRC Bank handed over to the company The first solar power generation project was installed and put into use at the Fushan Xiaoqiao branch office for daily
with e-waste disposal qualification and filed on the website of the government's Environmental Protection Bureau to operation, which is expected to generate 25,000 kWh of electricity annually and reduce carbon emissions by 6.80
ensure the harmless disposal of e-waste and minimize the impact on the environment. tons per year.
Paperless Office
Data Unit of Measure
CSRC Bank vigorously promotes online service and management and paperless operation at any time and place, in
order to achieve a green, low-carbon, and shared office mode.
Total gasoline consumption by owned vehicles 608,831.90 L
Approaches Results
In 2021, we achieved paperless transformation of 26
Total gas consumption 123,752 m3 transactions, reaching a total of 306 transactions to go
paperless.
Paperless Paperless Transformation of Counter
Counters Transaction By the end of 2021, the volume of counter paperless
transactions accounted for more than 78% of the
Total electricity consumption 31,104,679 kWh business volume, saving about 43,100 common
vouchers.
The electronic file system realizes unified, By the end of 2021, a total of about 1.1 million list data
Total water consumption 174,663 t standardized and efficient management of such as list of each mortgage loan repayment, list of
Paperless Files all kinds of file image data by separating the successful loan closing and interest deduction, list of
system data and image storage and reducing voucher usage and list of open and closed accounts
the pressure of system server loading. were stored.
Amount of paper saved by paperless billing 2.4 t
The online reply slips print rate for 2021 is 61%,
increasing 20% compared to last year.
We expand the printing channels of enterprise
Online Reply Slip reply slips. Online channels support online As of the end of 2021, a total of 8,181,200 reply slips
Total GHG emissions (Scope I + Scope II) 19,758.01 tCO2e were printed, of which 4,984,300 reply slips were
banking, web version of reply slip printing.
printed on the internet banking and web side combined,
increasing 102% compared to last year.
Total energy consumption 4,641.31 tce We expand reconciliation channels, supporting
WeChat reconciliation, web reconciliation and
Online By the end of 2021, 469,088 e-bills were issued, saving
online banking reconciliation. Multi-channel
Reconciliation 469,000 copies of envelopes and paper used for inserts.
online reconciliation reduces the printing of
paper bills.
We will take the public account due diligence
review department online. Account managers
Online Since complete replacement of paper files in late 2021,
register research information on mobile, support
Investigation we saved in total 2,064 sheets of paper.
on-site photography, generate image data
automatically transmitted to the account file.
53 2021 ESG Report 54
55 2021 ESG Report 56
Caring for Employees Empowering Employee Development
CSRC Bank attaches great importance to the value of talents, deeply implements the strategic goal of "Talent
CSRC Bank pursues the talent concept of "All Rivers Run into the Sea, Employees First", protects the rights and Development". We have established a sound multi-channel growth incentive mechanism and built a comprehensive
interests of employees according to the law. We aim to achieve the development of talents, cares about the work and and powerful talent development system. In addition, we continuously improve the dual-path promotion mechanism of
life balance of employees, and improve the value of employees. management and professional, and promote the construction of talent team.
Protecting Employee Rights and Interests Employee Training
CSRC Bank carries out various forms of staff training programs and creates a leadership training system called "Hong
The Bank strictly abides by the relevant provisions of the Labor Law and the Labor Contract Law, which clearly Hu Flying Plan" and a professional training system called "Kun Peng Flying Plan", in order to promote the construction
stipulate the content of working hours, rest and leave, labor protection and working conditions, prohibit the use of of a talent team in two dimensions. At the same time, CSRC Bank has been making efforts both online and offline to
child labor, prohibit gender discrimination, equal rights and equal pay for men and women, prevent any form of forced create a strong learning atmosphere. Till now, we have held 633 training sessions and trained 146,683 people. The
or compulsory labor of employees, protect the legitimate rights and interests of employees, and prevent any form of number of hours per capita reached 66, exceeding the annual target of 30 hours per capita. We also launched the
forced or compulsory labor of employees and protect the legitimate rights and interests of employees. "Learning Team" selection activity and relied on the "Xiao Yan Academy" APP to spread out the learning map, create
learning atmosphere and stimulate learning enthusiasm, so as to empower personal growth and business expansion.
In the reporting period, CSRC Bank has 6,849 employees in service, 694 new employees, accounting for about
10.13%. 638 employees are in the middle and senior management, accounting for about 9.32%. The ratio of men to
women in the bank was 1:1.15, and the ratio of men to women in middle and senior management was 1.44:1.
Talent Training Plan for Middle-Level Positions
Composition of CSRC Bank's Staff Levels and Gender Ling Fei
Project
41.40% 5.51%
Talent Training Plan for Deputy and Assistant
Teng Fei Project
Positions
9.32%
49.64% 3.81%
Qi Fei Project Talent Training Plan for Middle-Level
Reserve Talents
Female Employees Female Middle and Senior Level Managers "Hong Hu Flying Plan" Leadership Training System
Male Employees Male Middle and Senior Level Managers
CSRC Bank strictly abides by the requirements of the Trade Union Law of the People's Republic of China and has
established a comprehensive Labor Union to promote democratic management and supervision of the bank. At the
Jiang Xin Project Jiang Cai Project
same time, CSRC Bank has established a Workers' Congress system, which are held regularly to provide an effective
Talent Training Plan for Functional Talent Training Plan for Business Line
way for employees to participate in the management and major decisions of the company, to study and consider
Department Professionals Professionals
major matters of immediate interest to employees, and to enhance employee communication. Staff representative
supervisors are elected through the bank-wide staff representative conference, in order to promote the improvement
of corporate governance.
Jiang Cheng Project
In the reporting period, the 6th Workers' (Labor Union Members) Congress was held to consider the report on the "Kun Peng Flying Plan"
performance of the staff supervisors in 2021, and voted on and approved 7 motions, including the Proposal on Talent Training Plan for Internal Trainers Professional Training System
Revision of the Corporate Pension Plan, the Proposal on Revision of the Management Measures for Employee Term
Salaries, and the Proposal on Revision of the Management Measures for Demerit Points for Employee Violations,
etc., to safeguard the legitimate rights and interests of employees.
57 2021 ESG Report 58
Caring for Employees' Life
Case "Xin Yan Project" Training Program
In 2021, with the focus on becoming "Happy Bank", CSRC Bank will continue to focus on the health and welfare of its
employees and enhance their sense of well-being.
C S R C B a n k o ff e r s a o n e - y e a r
"Xin Yan Project" training program CSRC Bank puts the health of its employees in the first place and organizes regular health check-ups for all
tailored for new employees. The employees every year, with the rate reaching 100%. For female employees, we have increased the number of
program implements a combination medical check-ups such as gynecological and breast examinations, provided free radiation-protective clothing rental
of "in-class and out-of-class", to pregnant female employees, offered free yoga classes and other female employee care programs, and provided
"lecturing + sharing + practicing + psychological counseling services to promote the physical and mental health of female employees.
passing" training mode. The program
During the COVID-19 pendemic period, CSRC Bank implemented pandemic prevention and control measures and
provides a two-way feedback and
distributed 1.68 million masks, 500 thermometers, 2,300 bottles of 75% alcohol disinfectant, 1,200 bottles of hand
immersion training mode to facilitate
sanitizer, etc. We also used separate tables for dining in the cafeteria to avoid crowding. The customer waiting area
students' role transformation from
of the branch is well ventilated and dispersed, disinfected, guided by a limited number of people, and protected by
a "campus person" to a "banker"
internal security. A pandemic prevention and control reporting system is established to effectively protect the health of
and lay a solid foundation for their
employees.
future development. In the reporting
period, the "Xin Yan Project" training
program was conducted in 3
New employee orientation
sessions, training 178 people.
Employee Promotion
CSRC Bank implements a dual-path promotion mechanism for management and professional paths. Supplemented
by a series of training systems, our promotion mechanism aims to tap and cultivate key talents and continuously
promote the construction of talent team.
Alcohol Disinfectants Medical Masks
Management and Professional
Promotion Mechanism Management CSRC Bank attaches importance to creating a healthy and comfortable working environment, providing employees
Base-Level Middle-Level
Senior Manager Path with convenient service facilities such as restaurants, cafe and bakeries, and regularly inspecting workplace security
Manager Manager
and fire safety on site. CSRC Bank provides free cleaning of work clothes and communication allowance for
employees, and vehicle allowance according to the staff car allowance management. In addition, to prepare for the
New Employee Experienced summer heat and winter cold, we issue cold drinks and high temperature subsidies and summer/winter supplies to all
(Junior) employees.
Specialist Specialist Professional
Professional
(Intermediate) (Senior) Path
Management Path: We optimize the cadre and bank-wide ranking system, adjust various ranking standards, improve
the promotion range and promotion rules for each position, and formulate the rules for employee points. And we
continue to promote the "Flying Plan", carry out the third quarter of the "Flying Plan" staff inventory, and quickly identify
outstanding employees under the age of 32 for training, activating the strength of young reserve cadres.
Professional Path: In terms of professional talent team building, the "Crafting Talent Plan" has been implemented on
a regular basis, and so far 374 reserve talents of different levels, lines and positions at the grassroots level have been
updated, fully accelerating the pace of professional team building. Cafe Employee Cafeteria
59 2021 ESG Report 60
CSRC Bank cares for employees' families by providing their children with a nine-year compulsory education pre- Financial Education
primary tuition supplement and reimbursing their children's medical expenses for pediatric medical insurance premiums
in accordance with regulations. On the basis of participating in basic pension insurance, CSRC Bank has established
an enterprise annuity plan to guarantee the level of treatment for the employees after retirement.
CSRC Bank enriched the training forms of employees to enhance their knowledge and ability of consumer protection,
CSRC Bank pays attention to the work-life balance of its employees and enriches their spare time. The Workers' and organized 11 consumer protection courses such as "Illegal Fund Raising Prevention Strategies", with more than
Congress leads the associations to set up sports, talent, life service and knowledge and skills departments and 12,000 participants. Through learning points competition, employees were guided to actively participate in "Anti-
organizes activities on a regular basis. We organized more than 1,300 activities of various associations throughout WeChat Group Fraud" and other financial knowledge courses, with over 21,000 participants. 98 regulatory cases and
the year, with more than 12,000 participants. We have launched activities such as book drifting, fellowship run and risk tips such as "Personal Information Security Protection" were released. The company also launched the "I have a
psychology professional assessment, held the "Feiyan Cup" Guan Dan Poker Game, offered fitness exercises, Pilates trick" micro-case self-creation course competition, invited public security anti-fraud experts to hold on-site training, and
and resistance equipment courses, carried out farming practice and knowledge popularization activities, and launched carried out the compliance theme activity of "understand the rules, be fearful, and keep the bottom line" to continuously
outdoor yoga, aerial yoga and parent-child yoga courses to enrich employees' lives. strengthen the awareness of compliance with the law and build a firm compliance education defense line.
The Bank has been carrying out various forms of public education activities, creating online and offline education
brands, organizing institutions to carry out "3.15" Financial Consumers' Rights Day, "Popularize financial knowledge
and guard the 'money bag'" and other special publicity activities for more than 700 times, and placing more than
We organized more than with more than 69,000 copies of publicity folders. We publish promotional tweets through online channels such as WeChat official
1,300 activities of various
12,000 account, mini banking program on WeChat and official website, and carry out activities such as prize-winning quizzes
and knowledge quizzes. We put public information on consumer protection in financial service outlets and branch halls
associations throughout the year participants through exhibition frames, windows, streaming media and LED screens. We insist on carrying out public education
activities on a regular basis, and have won many awards or commendations such as the "Suzhou Youth Financial
Enlightenment Academy" and the Advanced Group for Financial Knowledge Promotion, demonstrating CSRC Bank's
good image of protecting consumer rights and interests and fulfilling its social responsibilities.
"Telecommunication Fraud Prevention and Security
Knowledge Presentation" seminar at Changshu
community college for seniors
"315" consumer rights protection education and Financial knowledge live broadcast of "Watch Out for Money Laundering Traps"
Employee gym class
promotion week
61 2021 ESG Report 62
Social Welfare "Beyond the Mountain" Study and Research Activity
CSRC Bank always integrates the social responsibility into its development, pays close attention to the practical
CSRC Bank's Charity Foundation funded 84,100 RMB to support 22 teachers and students from Lingtai
needs of its communities and disadvantaged groups, and actively participates in social welfare undertakings. We
Middle School in Pingliang City, Gansu Province to go out of the rural mountain areas and conduct study
have continued to carry out public charity activities such as donating to schools, helping doctors and the poor in
tours to coastal cities in economically developed areas. The study team visited and studied modern
disadvantaged areas. In 2021, we donated 1,100,800 RMB to poor college students, donated facilities with a total
agricultural bases, modern industrial enterprises, Changshu Middle School in Jiangsu Province, CSRC
value of 1,308,700 RMB, and helped sell agricultural products for 3,967,000 RMB.
Bank headquarters, Shajiabang Red Education Base, Shanghai, etc.
In 2021, donated facilities with a helped sell agricultural
we donated total value of products for
1,100,800 RMB 1,308,700 RMB 3,967,000 RMB
to poor college students
Charity Foundation
CSRC Bank initiated the establishment of the Changshu Charity Foundation CSRC Bank Branch in September 2012
and established the CSRC Bank Charity Foundation in October 2016 as a separate entity from the Changshu Charity
Foundation. Our Charity Foundation is composed with a five-member board of directors, a supervisor and a full-time
Secretary-General. During the reporting period, the Charity Foundation strictly complied with the requirements of the
Charity Law of the People's Republic of China to operate in a standardized manner, actively disseminated the concept
of charity and scientifically planned relief projects in accordance with the duties and annual work of CSRC Bank
Charity Foundation as conferred by the Constitution of the Charity Foundation. By the end of 2021, the CSRC Charity
Foundation had donated nearly 20 million RMB in property and materials.
"Beyond the Mountain" study and research activity
Donation to Schools
"Blood-making" Type of Study Aid Projects
Feiyan Scholarship Program
We donated 494,200 RMB to build a 100kW distributed power generation system for Jiangyi Middle
School in Yuanmou County, Chuxiong Yi Autonomous Prefecture, Yunnan. After a site visit, the
Since 2019, CSRC Bank has organized and carried out the Feiyan Scholarship Program , which is a Charity Foundation adopted the "blood-making" donation model for the first time to fund a solar power
targeted poverty alleviation student support program. In 2021, we completed the scholarship support for generation system for Jiangyi Middle School in order to fundamentally solve the school's electricity,
95 local underprivileged college students in Changshu, with a total support for 279 college students and heating and environmental problems. The project is designed to last for 25 years. The savings on the
a total donation of 2.23 million RMB cumulatively. original electricity bill and the annual increase in revenue can be used to purchase additional teaching
equipments and improve the campus environment.
63 2021 ESG Report 64
Year-round Study Aid Projects Medical Support in Disadvantaged Regions
Our Charity Foundation supports underprivileged students in local schools year-round. According to Our Charity Foundation joined the "Heart Bless Project - Qinghai", a public welfare medical project in
the charity plan determined at the beginning of the year, the Charity Foundation has provided a total of Qinghai supported by the Jiangsu Provincial Government. The project is implemented by the Second
60,000 RMB in grants to 30 underprivileged students at Changshu University of Technology. In addition, Hospital of Nanjing Medical University, which supports the surgery and rehabilitation of local children with
we have continued to support the activities of the "Li Jin Children's Palace" and increased its support congenital heart disease. Our Charity Foundation visited the project site, Hainan Tibetan Autonomous
for students' moral education, contributing 39,500 RMB for Changshu City Sunshine School moral bank Prefecture People's Hospital in Qinghai Province, participated in discussions, expert screening and
points exchange. treatment plan determination, donated 50,000 RMB for the surgery and treatment of local children,
and contributed 100,000 RMB to purchase supplies for the medical and nursing staff of Hainan Tibetan
Autonomous Prefecture People's Hospital in Qinghai Province. During the 14th Five-Year Plan period,
our Charity Foundation plans to donate 100,000 RMB per year to participate in the "Heart Bless Project -
Qinghai" project.
"Heart Bless Project"— treating the child "Heart Bless Project"— treating the child
Help by Joining Hands with Governments
Based on the meeting minutes signed between the municipal government, Xinzhuang town government
and CSRC Bank, our Charity Foundation signed a donation agreement with Xinzhuang Town Charity
"Li Jin Children's Palace"
Association and donated 300,000 RMB for the renovation of village public welfare infrastructure such
as cultural and educational bulletin boards, rest promenade, leisure and exercise equipment, outdoor
people's stage, parking lot pavement and supporting greenery in Tandang Village, Xinzhuang Town,
Donation of teaching facilities to improve teaching environment Changshu.
According to the request of the Municipal People's Congress and CSRC Bank's negotiation on helping
projects, our Charity Foundation donated 250,000 RMB to assist in the construction of the fence, toilets,
The Charity Foundation, together with Jiangchuan Xingfu Village Bank, donated 11 sets of bar cabinets
septic tanks and school gate of Heishe Primary School under Xinmin Town Center School in Liupanshui,
and corner bookcases, 10 sets of desktops, 1 test paper printer and 1 copier to Anhua Yi Township
Guizhou, which improved the campus environment.
Central Primary School in Jiangchuan District, Yuxi City, Yunnan, to improve teaching facilities. The
donation amounted to 91,820 RMB. In cooperation with Enshi Xingfu Village Bank, we donated 80 sets
of desks and chairs, 12 beds and a campus broadcasting system to Jizidu Village Primary School in
Baiyangping Town, Enshi City, with a donation of 43,480 RMB.
Financial aid for educational reserve project
The charity visited the special education school in Zigui County, Yichang City, Hubei Province, and
planned to contribute 200,000 RMB to purchase rehabilitation equipment and set up a titled rehabilitation
room in the school. The charity has been in contact with Xingfu Village Bank in Dangyang, Changyang,
Yiling and Enshizhou in Yichang to reserve local school projects.
Academic building and Playground of Heishe Primary School – after construction
65 2021 ESG Report 66
Volunteering Services Fighting against the COVID-19 Pandemic
CSRC Bank has continued to strengthen the construction of volunteering team and issued a number of documents, During the spread of the COVID-19 pandemic, in response to the damage caused by the pandemic to enterprises
such as Organizational Management System of Volunteer Association, Activity Management System of Volunteer and people's livelihood, CSRC Bank innovated and launched inclusive products and special credit funds such as
Association and Material Receipt Management System of Volunteer Association, which further standardized the day- pandemic resumption loans to help enterprises resume work and production smoothly and maintain social and
to-day operation and management of our Volunteer Association. The total number of registered volunteers of CSRC economic stability. In 2021, we provided special credit funds to fight against the pandemic and provided special credit
Bank Volunteer Association reached 1,657. In 2021, more than 400 volunteering activities were initiated, 2,000 people funds of 11.747 billion RMB, which effectively benefit local enterprises and people's livelihood.
were organized to participate, and the total service hours exceeded 16,000.
In Changshu, our Volunteer Association relies on 109 outlets and 174 inclusive financial service sites in all
communities and towns of Changshu to build a "five-minute" volunteer service network. In 2021, during the critical
period of pendemic prevention and control, the Volunteer Association and the "Xing Fu Village Special Duty –
Feiyan Commissioner", actively coordinated with the pendemic prevention and control work in each town and village Case Innovating COVID-19 pandemic credit products to help enterprises with
(community), visiting over 50,000 households, pre-registering more than 60,000 people, and volunteering more than the resumption of work and production
16 hours per person. In addition, the volunteer association cooperates with CSRC Bank Charity Foundation to provide
various volunteer activities for students who have been donated and guide them to actively give back to the society,
The "Star Loan" is an innovative online microfinance
with a total of 279 services. At the same time, the Volunteer Association also extends the advanced experience
credit product launched by CSRC Bank during the
of Changshu to other cities by establishing off-site branches in Suzhou, Wuxi, Nantong, Zhenjiang, Yancheng,
COVID-19 pandemic prevention and control period,
Yangzhou, Taizhou. Through this off-site synergy, the Volunteer Association has built a two-tier organization network
with a loan amount of 10,000 to 500,000 RMB and a
based on Changshu and radiating to the whole Jiangsu province.
maximum loan term of 12 months. The product is a
purely online product on our mobile banking. It adopts
the whitelist pre-award model of our mortgage loyal
customers and takes the traditional offline investigation
process online. Customers can operate the whole
process online using mobile banking, and the credit
line can be issued within 5 minutes after submitting
the application. They can withdraw and repay the
loan online on their own, which greatly improves the
efficiency of microfinance services during the pandemic
period and the resumption of work and production.
In 2021, we upgraded the original "Star Loan" credit
product to "Star Loan 2.0", which further expands the
applicable group of the "Star Loan" credit product. We
include our credit guarantee customers as our target
customers. By the end of 2021, the loan balance of
"Star Loan" was 2.012 billion RMB and the number of "Star Loan 2.0"
households was 10,500.
Support for Henan Flood
During the floods in Henan, we launched the Home Reconstruction Loan for farmers and individual entrepreneurs affected
by the disaster to help them rebuild and resume production and life after the disaster. By the end of 2021, 26 Home
Appointment Ceremony of the Cadres
Reconstruction Loans with preferential interest rates had been issued, with a total loan amount of 15,450,000 RMB.
67 2021 ESG Report 68
Key Performance Data Indicators Data Units
China mainland 6,849 people
Indicators Data Units Number of employees by
Abroad 0 people
geographical region
Total loans 1,627.97 100 million yuan
Hong Kong, Macao and Taiwan 0 people
The total number of loan households 38.94 10,000 households
Personal business loan 648.66 100 million yuan Work related fatalities 0 people
Services for inclusive
Number of personal business loan households 18.95 10,000 households Male employees 46.55 %
finance
Percentage of employees trained
Allocation of community and administrative village
341 PCS by gender
institutions (Changshu) Female employees 53.45 %
Family information filing 167.45 10,000 people
Senior management 1.07 %
Family covered by family information filing 84.9 10,000 households
Percentage of employees trained
Agriculture-related loans 1,151.19 100 million yuan Middle management 8.25 %
by employee category
Village bank 31 PCS
Junior employees 90.68 %
Village bank service outlets 168 PCS
Services for rural Male employees 65.66 hours
Inclusive financial service outlet 238 PCS Total hours of training per person,
vitalization by gender
Light outlets 95 PCS Female employees 66.49 hours
Serving rural settlement account 40.87 10,000 households Senior management 34.54 hours
Re-loan for supporting agriculture and small and micro
52 100 million yuan
enterprises Total hours of training per person,
Middle management 67.08 hours
by employee category
Direct greenhouse gas emissions 1,601.81 tCO2e
Junior employees 66.38 hours
Indirect greenhouse gas emissions 18,156.20 tCO2e
Total gasoline consumption by owned vehicles 608,831.90 L Total number of suppliers for centralized procurement 245 PCS
Supply chain
Total gas consumption 123,752 m3 management
Environmental Number of suppliers that passed environmental and social audits 171 PCS
management
Total electricity consumption 31,104,679 kWh
Effective complaint handling rate 100 %
Total energy consumption 4,641.31 tce Products and
Services
Complaint handling satisfaction rate 98 %
Total water consumption 174,663 Tons
Amount of paper saved by paperless billing 2.4 Tons Total public welfare investment 672.51 10,000 yuan
Total number of employees 6,849 people
University students scholarship donation 110.08 10,000 yuan
Managements Community public
638 people
welfare
Number of employees by Total value of the donated facility 130.87 10,000 yuan
Employees 5,912 people
employment type
Dispatched employees 299 people
Supporting the sale of agricultural products 396.70 10,000 yuan
Employee responsibility Male employees 3,188 people
Number of employees by gender
Female employees Special credit funds for fighting COVID-19 18.06 100 million yuan
3,661 people
Under 30 years old 3,478 people
Fighting COVID-19 Special credit funds for resumption of work and production 117.47 100 million yuan
Number of employees by age
31-50 years old 3,136 people
group
Above 50 years old Products launched to help resume work and production 16 PCS
235 people
69 2021 ESG Report 70
ESG Indicator Index
Recommendations of Recommendations of
Contents GRI Standards Contents GRI Standards
disclosure of the SSE disclosure of the SSE
Drive Technology and Business
102-1, 102-50, 102-52,
About This Report Integration
102-53
Activating the Potential of
Executive's Statement 102-14 Explore the power of Science and Technology
technology to build
caring services
Enhance Customer Experience 418, 416
Company Culture 102-16
Safeguard Information Security
业务布局
102-2, 102-4, 102-6, 301
About Us and User Privacy
102-7
Notice Articles 1, 3; Guidelines Article 3: paragraphs
Green Finance Development 201-2
Our Achievements Addressing Climate 1, 2, 3, 5, 9; Guidelines Article 4: Paragraphs 2
Change, Building a
Green Bank Notification 3, 5: Paragraph 2; guideline 4:
Guidelines Article 34, 36: Paragraphs 1, 4; Adhering to Green Operation 302-4, 305-4
Corporate Governance System paragraphs 2
Guidelines Article 37, 38, 39: Paragraphs 1, 2,3; 102-18
Development
Guidelines Article 40, 41: Paragraph 1, 2
Guidelines Article 25: Paragraph 1,2,3,4,5; Notice 102-8, 401-2, 404-2,
Caring for Employees Articles 2, 5: Paragraph 1,3 ; Guidelines Article 4: 403-1, 403-5, 403-6,
Investor Communication 102-21 Paragraphs 1,3 403-7, 403-9
Creating
Feiyan Culture,
Systematic Risk Prevention 102-15 Inheriting Social Financial Education 413-1
Corporate Responsibilities
Governance
Party-Led Development 102-18 Social Welfare Notice Articles 28, 29 203-2, 413-1
Business Ethics and Compliance Notice Articles 1, 2 205-1, 205-2, 205-3 Key Performance Data Guidelines Article 25: Paragraph 5
Responsible Sourcing 102-9 ESG Indicator Index 102-55
Responsibility Management 102-14, 102-16, 102-20 Reader's Feedback Form
Communication with Stakeholders 102-18, 102-40, 102-43
ESG Management
Identification of Material Issues 102-42, 102-47, 102-44
UN Sustainable Development Goals 203-2, 413-1
Serving Rural Revitalization 201-1, 203-1
Adhere to inclusive
navigation, focus Support the Development of Micro
201-1
on urban and rural and Small Businesses
development
Deepen Financial Benefits for the
201-1
People
71 2021 ESG Report 72
Reader's Feedback Form
Dear reader,
Hello!
Thank you very much for reading this report during your busy schedule. We look forward to your comments and suggestions on
the report and our work. You can send the completed questionnaire through mail or email after scanning. Thank you!
Address: 58 New Century Avenue, Changshu City, Jiangsu Province
E-mail: 601128@csrcbank.com
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