01 02
About This Report Basis of Preparation Data Description
The purpose of this report is to respond to the This report is prepared according to the The information and data used by this
expectations of stakeholders and show Jiangsu Shanghai Stock Exchange's Guidelines report come from official documents,
Changshu Rural Commercial Bank’s concept, for Environmental Information Disclosure statistical report and financial statement
management, actions and achievements in CSR. of Listed Companies and Guidelines for of CRC Bank and corporate social
Preparing Corporate Social Responsibility responsibility information aggregated and
Report (collectively referred to as “SSE audited by us.
Guidelines”). In the meantime, the report
i s i n l i n e w i th C h i n e se C SR R e p o rt
Time Range Preparation Guide by the Chinese Academy
2022 CORPORAYE SOCIAL
RESPONSIBILITY REPORT
of Social Science (CASS-CSR 4.0), United
Nations Sustainable Development Goals
Report Obtaining
Time range of the report is January 1, 2022 and Sustainability Reporting Guidelines
-- December 31, 2022. Some contents might published by Global Reporting Initiative
traced back to historical data. This report is published in both print
(GRI).
and electronic version. To obtain the
electronic version of the report, please
visit the website of Shanghai Stock
Organization Scope Exchange (www.sse.com.cn) and the
Explanation for Bank’s official website (www.CRCbank.
com).
Unless otherwise specified, this report covers
Appellations
Jiangsu Changshu Rural Commercial Bank
Co., Ltd., including all its branches and
For the convenience of presentation
subsidiaries.
and reading, “Jiangsu Changshu Rural Contact Information
Commercial Bank Co., LTD.” is expressed
as “CRC Bank” “Bank” “company” or “we/
us” in this Report. Board Office of CRC Bank
Release Cycle Tel: 0512-52909021
Fax: 0512-52962000
This report is an annual report.
E-mail：601128@CRCbank.com
Address: 58 New Century Avenue, Changshu City,
Jiangsu Province
03 04
Executive’s Statement
We upheld financial inclusion and served the real economy. We remained dedicated to developing financial inclusion, supporting
rural revitalization, serving micro and small economies, and perseveringly practicing the market positioning of “serving
agriculture, rural areas, farmers, and micro and small customers.” We have developed a model of “financial talent assisting rural
revitalization” and expanded financial services to remote rural areas to serve rural revitalization. Relying on financial technology
(fintech), we facilitated the digital transition of micro and small services. We created an open banking ecosystem with a focus
on exploring the construction of ecological scenarios. We upgraded online financial services to benefit people and improved
financial accessibility.
We fostered attentive services using technological innovation. In the belief that “technology is business,” we promoted the in-
depth integration of fintech with our products and services. We expanded digital financial inclusion and made our products
and services accessible to the elderly, making digital finance more user-friendly. We solidified the foundation of technological
innovation, strengthened the fintech talent team, increased resource investment, and improved our sustainable development
capabilities. We remained vigilant to the potential risks and challenges posed by technology and reinforced network information
security and privacy protection, providing a security shield for financial information.
We insisted on green development for the carbon peaking and carbon neutrality goals. In alignment with the nation’s carbon
peaking and carbon neutrality strategy, we assumed our environmental and social responsibilities. Utilizing our regional and
industry influence, we developed green financial products and services related to the low-carbon and circular economy to
promote the transition of the local economy to a low-carbon development pattern. Simultaneously, we accelerated the green and
low-carbon transition of our operations and established a green bank. To reduce our environmental impact, we implemented
measures such as intelligent monitoring and the paperless office. Additionally, in support of the regional carbon neutrality goal,
we piloted the “zero-carbon branch.”
We fulfilled our commitment and created a Feiyan culture. Upholding the core values of “inclusive finance, responsible bank,”
we increased emphasis on promoting coexistence and integration among employees, communities, and the public. We paid
attention to employee development and well-being, creating a “happy bank” that satisfied our employees. To achieve this, we
held 200 sessions of talent development and leadership training programs, conducted 165 safety training sessions and 151 fire
drills, and upgraded our employee benefit and care measures. We adhered to responsible marketing principles and engaged
in financial knowledge promotion and education. At the same time, we actively participated in social welfare initiatives and
made donations to education and medical care to help those who are socially disadvantaged through the CRC Bank Charity
Foundation. We launched the Feiyan Scholarship Program to promote equality and sustainability in society.
“
In 2022, China embarked on its journey towards building a socialist modern nation and achieving its second centenary goal.
In 2023, we will continue to carry forward the exploration spirit, “willingness to take risks, experiment, and take action,” in support
of our mission as a responsible bank. We will stay true to our original aspiration of “supporting agriculture and supporting
small businesses” and serve rural and urban areas. Utilizing technology, we will drive the financial transition and upgrading
Guided by the principles established by the 20th National Congress of the Communist Party of China (CPC), we persisted in and develop green finance in support of the carbon peaking and carbon neutrality strategic goals. By joining hands with
overcoming challenges and achieved noteworthy advancements in financial inclusion, rural revitalization, and green finance. We stakeholders, we will create a better future.
fulfilled our responsibilities to shareholders, customers, employees, communities, the environment, among other stakeholders,
and improved people’s livelihood and well-being. In this way, we contributed the CRC strength to building a socialist modern
行长：
country in an all-round way in the new era.
”
05 06
About Us
CRC Bank was reformed in November 28, 2001,
and is the first joint stock rural financial institution
in China with more than 60 years of history,
and is listed on the Shanghai Stock Exchange
in September 30, 2016 (Stock Code: 601128).
According to the latest ranking published by the
British magazine Banker, CRC Bank was selected
as the global bank brand value and the global strong
banks “double TOP 500”.
The Explorer of Rural The Adherent of Small and The Trendsetter of Capital
Financial Reform Microfinance Market
Adhering to the exploration spirit of “dare
Company Culture
Firm market positioning of “serving Benefiting from the differentiated
to break, dare to try, dare to do,” we agriculture, rural areas, farmers, and market positioning, since the listing,
have achieved the goal of starting from micro and small customers,” set up CRC Bank’s profit growth rate, non-
Changshu to laying out the province and a small and micro loan franchise performing loan rate, provision
radiating the whole country and took the institution based on business division in coverage and other indicators have
lead in going out of the registered place 2009 to create a professional, replicable remained at the forefront of the listed
Mission Core Values
Vision
to carry out cross regional operation. and industry-leading micro loan core banking sector, and the stock valuation Inclusive finance, Inclusive finance,
The company set up its first non-local Rural finance leader
technology and serve 430,000 loan level has ranked among the forefront of responsible bank responsible bank
sub branch in Haimen city, Jiangsu customers. Of all the loans, more than the industry. For five consecutive years,
Province in 2008, currently with 10 60% of the credit funds are used to it ranked first in the county-level rural
regional cities in Jiangsu Province; We support SMEs, more than 70% of the commercial banks in the GYROSCOPE
were the first to introduce the state- credit funds are invested in agriculture Evaluation System of China Banking
owned bank, Bank of Communications, related fields, and nearly 80% of the Association.
as a strategic investor and became the credit funds serve the real economy. Development
largest shareholder, and to participate in Enterprise Spirit Business Idea Concept
seven rural financial institutions. Reflective optimism, Focus on small and medium,
Dare to explore, steady
courageous innovation flexible and efficient
development
The Practitioners of Rural
Bank
Based on the exploration and practice of Inclusive Finance, relying on the initiation of the establishment of rural banks, copy and promote
the “CRC micro loan model.” On September 19, 2019, Xingfu Village Bank Co., Ltd., the country’s first investment management village bank
Management
initiated by CRCC bank, officially opened in Haikou City, Hainan Province. It puts the 32 “Xingfu” rural banks in Hubei, Jiangsu, Henan, Yunnan Talent Concept Service Notion
and Hainan under centralized management. Philosophy
All rivers run into sea, Mind the people’s livelihood,
Compliance responsibility
employee first customer’s first choice
In the future, we will never forget our initial heart and the mission is on the shoulder. Under the guidance of Xi Jinping Thought on Socialism and keep improving
with Chinese Characteristics for a New Era, CRC Bank will not forget the original intention of “supporting agriculture and supporting small
businesses,” bearing in mind the mission of “Inclusive Finance, Responsible Bank,” forge ahead, do pioneering work, better assume the
responsibility of the main force of rural finance in the new era, and strive to build a first-class listed agricultural and commercial bank with
distinctive characteristics!
07 08
Our Achievements Corporate Governance
CRC Bank upholds the leadership of the CPC in all aspects of corporate governance. To create enduring value for its
stakeholders, the Bank is pursuing modernization of its corporate governance and the regulation of its Shareholders’ Meetings,
Board of Directors, Board of Supervisors, and senior management. It exerts significant effort in risk management, compliance,
and internal control to comprehensively improve its corporate management and decision-making efficiency.
The Banker (UK) China Banking Association
No. 423 in the Top 500 Banking Brands 2022 No. 81 in the Top 100 Chinese Banks 2022 Corporate Governance System Development
No. 1 in comprehensive score among county-level
No. 419 in the Top 1,000 World Banks 2022 rural commercial banks in the GYROSCOPE We emphasize the return on shareholders' investment, focuses on sustainable development, highlights the protection of
Evaluation System results 2022 stakeholders' rights and interests and strives to build a harmonious relationship among multiple interest groups. At present,
our “Shareholders’ Meeting, Board of Directors, Board of Supervisors and Senior Management” corporate governance
system ensures clear division of labor, checks and balances and effective coordination. Our corporate governance system is
comprehensive and systematic, with standardized operations at all levels of corporate governance.
China Association for People’s Government
Shanghai Stock Exchange
Public Companies of Jiangsu Province
Best Practice for the Office of
Organogram
A in Information Disclosure for Most Caring Charity Donator of the
the Board of Directors of
2021-2022 6th Jiangsu Charity Awards
Shareholders’
Meeting
Listed Companies 2022
Strategy and “Three Rural” Financial Services
Committee Supervisory Committee
Risk Management and Related Transaction Nomination and Performance Evaluation
China Banking and Control Committee
Board of
Directors
Board of
Supervisors Committee
Insurance Regulatory
Audit and Consumer Protection Committee
Securities Times Xinhua Daily
Office of the Board of Supervisors
Nomination and Remuneration Committee
Commission Suzhou Office Financial Integrity and Ethics Committee
Office of the Board of Directors
Model Banking Financial Asset and Liability Management Committee
Regional Impactful Bank of the ESG Golden Jasmine Award Internal Control Management Committee
Institutions of Suzhou in Risk Management Committee
Gamma Award 2022 2022 President’ s
Office Financial Innovation Committee
Financial Inclusion 2021 Loan Review Committee
Technology Management Committee
Investment Decision Committee
Office
Strategic Planning Department (Research Office)
Administration and Security Department
Human Resources Department
Training Center
Law and Compliance Department
Audit Department
Financial Technology Headquarters
Internet Finance R&D Center
Operation Management Department
Planning and Finance Department
Statistics and Data Assets Department
Risk Management Department
Asset Protection Department
Credit Review Department
Inclusive Finance Department
Retail Banking Headquarters
Microfinance Headquarters
Central Branch
Branch
Xing Fu Village Bank Co., Ltd
Corporate Banking Headquarters
Note Business Department
Investment Banking Department
Funds Operation Center
Immediate Branch
Business Department
Sub-branch
Branch Office
Services Department
"Three Rural" Financial
International Business Department
Transaction Banking Headquarters
Fixed Income Department
Asset Management Department
Business Management Department
Branch Office
Front Desk Office Middle and Back Office
CRC Bank’ s governance structure
Zhuhai Xiangzhou Xingfu Village Bank Co., Ltd
Wuding Xingfu Village Bank Co., Ltd
Yuanmou Xingfu Village Bank Co., Ltd
Nanhua Xingfu Village Bank Co., Ltd
Yimen Xingfu Village Bank Co., Ltd
Jiangchuan Xingfu Village Bank Co., Ltd
Luo Ping Xingfu Village Bank Co., Ltd
Shizong Xingfu Village Bank Co., Ltd
Luliang Xingfu Village Bank Co., Ltd
Qujing Zhanyi Xingfu Village Bank Co., Ltd
Kunming Panlong Xingfu Village Bank Co., Ltd
Huan'an Qinghe Xingfu Village Bank. LLC
Wuxi Binhu Xingfu Village Bank. LLC
Taizhou Gaogang Xingfu Village Bank, LLC
Suqian Sucheng Xingfu Village Bank, LLC
Ruyang Xingfu Village Bank, LLC
Neihuang Xingfu Village Bank Co., Ltd
Yichang Xingfu Village Bank, LLC
Luoning Xingfu Village Bank, LLC
Yangzhou Xingfu Village Bank, LLC
Changyang Xingfu Vilage Bank, LLC
Zigui Xingfu Village Bank Co., Ltd
Yancheng Binhai Xingfu Village Bank, LLC
Huai'an Huaiyin Xingfu Village Bank, LLC
Huai'an Qingpu Xingfu Village Bank Co., Ltd
Songxian Xingfu Village Bank Co., Ltd
Dangyang Xingfu Village Bank Co., Ltd
Yiyang Xingfu Village Bank Co., Ltd
Tangyin Xingfu Village Bank Co., Ltd
Changzhou Jintan Xingfu Village Bank, LLC
Enshi Xingfu Village Bank Co., Ltd
09 10
The Shareholders’ Meeting is the authority of CRC Bank. The Shareholders’ Meeting provides an
effective communication channel with shareholders and ensures that all shareholders have the
right to know, participate and vote on material topics of our bank. During the reporting period, we
held one annual shareholders' meeting and one extraordinary shareholders’ meeting, in which
Shareholders’ 14 proposals were considered and adopted. Both meetings were held in accordance with the
Meeting relevant legal procedures to ensure the shareholders' rights to participate and vote. Among all the
proposals, 6 of them were counted individually by small and medium shareholders.
The Board of Directors is the decision-making body of CRC Bank. Our Board of Directors currently
consists of 13 members (4 women), including 3 executive directors, 5 non-executive directors
and 5 independent directors (accounting for more than one-third of the total number of Board
members). Our Board of Directors comprises the Strategy and “Three Rural” Financial Services
Board of Committee, Risk Management and Related Transaction Control Committee, Audit and Consumer
Directors Protection Committee, Nomination and Remuneration Committee, and Financial Integrity and CRC Bank’s Shareholders’ Meeting 2022
Ethics Committee. During the reporting period, we held in total 8 meetings of the Board of
Directors to consider 47 proposals.
Prevention of Systematic Risk
The Board of Supervisors is the supervisory body of CRC Bank. Our Board of Supervisors
currently has 6 members (2 women), including 2 shareholder supervisors, 2 external supervisors We continue to increase efforts to prevent systemic risks. We have established an emergency management mechanism and made
and 2 employee supervisors. Under the Board of Supervisors, there are Nomination and improvements to it. In 2022, we developed new proposals for group-level recovery and disposal plans to prevent interruption to the
Board of Performance Evaluation Committee and Supervisory Committee. During the reporting period, we Bank’s key businesses and services. The new plans have enabled us to achieve orderly recovery and disposal and protect financial
Supervisors held 4 meetings of the Board of Supervisors to consider 30 proposals. consumers’ rights and interests and public interests.
We have fully identified our key functions, key shared services, core business lines, and key entities. We have tested the capital
consumption of credit risk, market risk, concentration risk, interest risk in the banking book, and liquidity risk at different stress levels
The Senior Management is the executive body of CRC Bank and is responsible to the Board
in different scenarios. Based on the results, we have determined the steps, timing, and effects of eight categories of capital recovery
of Directors. CRC Bank has nine members of senior management, including a president, five
measures, five categories of liquidity recovery measures, and seven categories of disposal measures. Additionally, we have set the
vice presidents, two assistant presidents, and one secretary to the board of directors. Under
communication strategy with regulators, customers, employees, and the public during the implementation of the measures. That way,
Senior the President’s Office, there are Asset and Liability Management Committee, Internal Control
we have improved the Bank’s response to extreme situations and better prevented and controlled systematic risk.
Management Management Committee, Risk Management Committee, Financial Innovation Committee, Loan
Review Committee, Technology Management Committee, and Investment Decision Committee.
In 2022, we conducted the following stress tests.
Communication with Investors Internal capital adequacy ratio (CAR) stress testing. It measures CAR levels at baseline and in stress scenarios.
The results show that in mild, moderate, and severe stress scenarios, the Bank’s CARs can meet relevant
requirements even with the capital surcharges of Pillar 2 in the next three years.
We value to investors’ interests. We actively communicate with investors to enhance
their confidence in our development. We received 105 field The stress test for the ratio of new non-performing individual customers based on the credit score. The results
show that in optimistic, moderate, and extreme scenarios, the number of non-performing customers transforming
In 2022, we further increased communication with investors. We received 105 field or or telephone inspections of from normal customers in the next year is generally controllable.
telephone inspections of institutional investors, which involved 1,480 visitors from 1,239 institutional investors
institutions. We attended 37 brokerage strategy conferences, where we reached to 672 Real estate financial stress testing. The dropping house price stress test shows that under mild, moderate and
representatives from 593 institutional investors in one-to-many exchanges. severe scenarios, the Bank faces no provision gap or additional provision stress, and its CAR is not affected by the
stress.
we interacted with institutional investors and minority investors at annual, semi-annual, We attended 37
and third-quarter online results. We pay special attention to minority shareholders’ Liquidity stress testing, to measure the cash flow gap in a wide range of scenarios. The test results are used as the
brokerage strategy
voices. On the eve of the issuance of convertible bonds, we promoted the basics of basis for decision-making in asset allocation and risk management. The test results show that the Bank’s liquidity
convertible bonds among shareholders. conferences maintains a good level and momemtum.
11 12
Risk Management and Control
During the reporting period, we developed and released a Risk Appetite Statement, Opinions on Risk Management,
Management Measures for Related Party Transactions, and Detailed Rules for the Implementation of Capital Business Risk
Dispatch. Setting requirements on capital investment and risk management, these systems have optimized credit resource
allocation, strengthened risk prevention and control measures, and improved the comprehensive risk control system.
Prevention Guided by 37 risk appetite requirements, 158 limit management measures, and
Strengthened detailed rules for implementation, system management and control platforms
by Policies and have been built. Comprehensive joint prevention based on policies and systems
Systems CRC Bank hosted the China Rural Finance 30 Forum and the 20-year Reform and Development Annual Conference for Rural Commercial Banks.
functions in credit management, risk early warning, non-retail internal assessment,
operational risk, internal compliance control, and assets and liabilities management.
Leadership of Party Building
In 2022, we strictly observed the Regulations on the Responsibilities of Party Committees for Exercising Full and Strict Party Discipline.
Four lists are managed dynamically: the customer hierarchy list, the gray and black
We developed an annual responsibility checklist for exercising full and strict Party discipline. We encouraged primary-level Party
list, the associated customer list, and the reminder list.
Control organizations to resolutely shoulder the responsibility of Party governance. We set the responsibility of the Party Committee Secretary as
Enhanced by the Aiming at the three key points, namely, large, small, and stock, corresponding the first to be held responsible. We further promoted the coordination and integration of the primary responsibility of the Party Committee
Four-Three-Two measures are taken to control large deposits, increase small deposits, and stratify and the supervision responsibility of the Discipline Inspection Committee. That way, we have fulfilled the responsibility of exercising full
Model the stock. and strict Party discipline.
A new review approach that combines stationing risk review and expert risk review
has been introduced. Forty-five industry experts in seventeen key industries have We uphold the leadership of Party building. Taking advantage of collaborative Party building, government-bank cooperation, and
been trained to work in parallel. our social security card services, we have worked with departments, commissions, offices, and bureaus of Changshu to launch the
Government-Bank Public-benefit Project. In particular, we uphold the leadership of Party building in rural revitalization. We have
encouraged Party members and cadres to better play the leading role and continued to promote paired assistance under Party building.
With paired collaborative Party building covering all local towns and sub-districts, the Party Committee of the Head Office worked
with 34 government departments, institutions, and social organizations to carry out more than 1,000 collaboration activities. Through
collaborative Party building, the Bank’s payroll agency service has seen an increase of more than 250 million yuan, and 370 million yuan
A dynamic reporting and evaluation mechanism has been established to regularly of credit was granted. At the township level, we have dispatched 15 institution heads to concurrently serve as members of the Party
monitor and report comprehensive, special, major, and sudden risks. (Working) Committee to meet the needs of the private sector and micro and small enterprises (MSEs) and provide more down-to-earth
Specific and Regular risk checks are implemented. Risk warning notification, the regular annual comprehensive services to support local economic development. At the village level, we have selected 259 key employees to serve as
Overall Reviews inspection of post-loan management, and the special inspection of business director assistants or financial officers of the village. They are engaged in primary-level grid-based governance and provide services for
management are integrated. rural revitalization. Additionally, We promote social civility in rural areas through Party building. We have dispatched employees to proceed
Dynamic risk assessments are implemented. According to the risk assessment with the evaluation of model households and the redemption of campaign credits in more than 20 villages. A total of 11,000 households
have been rated as models, and more than 1,000 campaign credits have been redeemed.
results, the ten-level classification results, customer classification results, and credit
schemes will be adjusted.
We have built some demonstration sites for Party building. The Feiyan Party building exhibition hall and the Sharing Bar of the Qinchuan
Branch were selected as the models of the Begonia Campaign of Changshu. The Shajiabang Sub-branch was selected as a practice
site for cultural progress in the new era of Changshu. In 2022, the Feiyan Party building exhibition hall received more than 1,000 visitors
from inside and outside the Bank. We also hosted the China Rural Finance 30 Forum and the 20-year Reform and Development Annual
Conference for Rural Commercial Banks, which gathered chairmen and presidents of 14 provincial credit unions and more than 100 rural
Nine-in-One Nine categories, namely, risk early warning, internal rating, customer classification, commercial banks across the country. Relevant text reports, livestreaming sessions, and video received over 10 million views.
Multidimensional
risk classification, credit granting (using), post-loan management, risk disposal, and
Joint Prevention
accountability, are coordinated. That way, closed-loop risk control management is
implemented.
social organizations to carry the Bank’s payroll agency
credit was granted
out more than 1,000 service has seen an increase of
370 million yuan
CRC Bank’s whole-process risk management and control system
collaboration activities more than 250 million yuan
13 14
We have launched Xiaoyan, a compliance brand. We have promoted a compliance culture
Business Ethics and Compliance through various campaigns and intensified warnings and education. We make full use of the
Lanxin WeChat official account, Xiaoyan Academy, and other channels to publish violation cases,
compliance basics, and compliance documents. In 2022, we compiled and released 41 issues
We focus on compliance governance in corporate governance and proceed with building a clean company. We thoroughly of regulation and punishment cases, 15 issues of “Promoting Compliance Through Cases,” 3
practice the guiding principles of the Eight-point Decision on improving Party and government conduct and strictly fulfill anti- issues of “CRC Bank’s Legal Affairs,” and 4 issues of “Law Popularization.” We also issued 31
money laundering obligations. We comprehensively improve our policy system and management processes to ensure the compliance reminders and 33 cases of external regulatory regulations. Additionally, we held the
sustainable development of the Company. CRC Bank (Group) Compliance Conference 2022 and mobilization conferences for case-specific
Improving the rectifications. At these meetings, issues in the Bank’s internal control and compliance management
compliance culture
were notified and analyzed, and rectification measures in prevention, control and supervision were
system
put forward. These practices have increased the compliance awareness and emphasized the
Anti-Money Laundering essential and boosting role of compliance in business development.
In 2022, we introduced or revised several anti-money laundering policies. We introduced the Management Regulations on
the Anti-Money Laundering White List of Jiangsu Changshu Rural Commercial Bank Co., Ltd. We revised three policies:
In order to further stimulate the enthusiasm and initiative of all employees in compliance,
the Measures for Customer Money Laundering Risk Assessment and Classification Management of Jiangsu Changshu
enhance incentives, and ensure steady and high-quality business development, in 2022, we
Rural Commercial Bank Co., Ltd.; the Regulations on CDD and Customer Identity Information and Transaction Storage and
developed Measures for Compliance Officer and Employee Compliance Assessment 2022 and
Management of Jiangsu Changshu Rural Commercial Bank Co., Ltd.; and the Operating Procedures for the Anti-Money
launched a Compliance-specific Incentive Campaign 2022. At the same time, we developed an
Laundering Business of Jiangsu Changshu Rural Commercial Bank Co., Ltd.
Improving the Implementation Plan for the Compliance-specific Incentive Campaign 2022 to reward branches
compliance assessment and individuals with outstanding performance in preventing and controlling of compliance risks.
and accountability During the reporting period, self-declaration and review were completed.
At the same time, we strengthened money laundering risk management and continued to strengthen the anti- system
money laundering management mechanism.
We placed more efforts in anti-money laundering models and put five quasi-real-time early warning models into
operation. In 2022, these models issued early warnings to 410 customers, managed and controlled 61 accounts,
and monitored 106 customers.
We stepped up our collaboration with the police. We reported gambling and fraud clues to the public security
authorities and worked with the police to arrest five suspects.
We conducted a special investigation on the beneficial owners of non-natural person customers. It involved 73
local and remote branches, with a coverage rate of 100%. A total of 30,592 accounts were investigated, accounting
for 60% of the total number of corporate customers. Issues were detected in 761 accounts, all of which have been
rectified.
CRC Bank’s Mobilization Conference for Case-Specific Rectification CRC Bank’s Compliance Mobilization Conference 2022
Compliance Management Integrity
In 2022, we developed Management Measures for the Rectification of Issues Detected in Internal and External Inspections We vigorously promote a culture of honesty and integrity. Our Party members and cadres strictly abide by political and
(for Trial Implementation) around the Bank’s development strategy and according to the three-year plan for compliance organizational discipline and discipline regarding integrity, the public, work, and life. We proceed with implementing the Reporting
development, so as to advance the systematic construction of a compliance bank. In the year, we located 1,717 issues in the Reward Measures of CRC Bank, the Implementation Rules for Letters and Visits of CRC Bank, and other management
special campaign of Deepening Internal Control and Compliance Management Year, and have rectified 1,713 (99.8%) of them. measures and reporting procedures. That way, we have fostered a climate of integrity.
We also located 101 issues in case-specific rectification campaigns, and have rectified 92 of them (91.1%).
We held integrity interviews with 36 promoted (transferred) managers and required them to
make Three Commitments, including signing the Letter of Commitment to Integrity and Self-
We made 76 revisions to our policies throughout 2022. Moreover, we regularly Strengthening
Systems and discipline.
summarize and publicize policies abolished within the year as a way of post-lifecycle Regulations to We organized more than 4,600 employees to sign the Letter of Commitment to Integrity in
management. We provide channels and paths for the query, connection, and tracing Consolidate
Integrity Employment online or offline, and studied the 100 conditions for termination of labor contracts
of abolished policies, thus filling the gaps in the management and control of abolished Awareness or dismissals set in the revised Measures for Handling Employee Misconducts of the Bank.
Improving the policy and policies and realizing the online monitoring and reminder of the whole process of the According to the inspection and supervision results, we held supervisory talks with 192
process system system revision plan. employees to build up employees’ awareness of honesty and integrity.
15 16
Hierarchical management
is performed on suppliers. Producers and products
Suppliers who are placed Supplier in our procurement
on the Bank’s gray or Management and
Supplier must meet national and
black list will be rejected
Assessments
Admission industrial standards for
by the Procurement Office technology, safety, and
to participate in the Bank’s environmental protection.
procurement projects.
We have strengthened the prevention and investigation of integrity risks. According to the 213 risk points in 8 categories set out in the
Opinions on Integrity Risk Prevention and Control, we assign more than 60 members of Party branch discipline inspection committees
(part-time discipline inspection supervisors) every quarter to conduct integrity risk investigations for all employees. That way, we
promote the comprehensive checklist-styled management of integrity risks.
We put efforts in integrity education. In 2022, we held three bank-wide warning and education conferences. The Corporate, SME, and
other four key functional departments carried out various business-segment-specific warning and education events. Throughout the Social Responsibility Management
year, they carried out more than 70 events for a total audience of more than 16,000 people. We also invited the leading officials of the
discipline inspection and supervision team stationed in Jiangsu Rural Credit Union to deliver warning and education lectures. On May We are fully committed to the tenets of sustainable development and uphold our corporate mission of “inclusive finance,
10, the Integrity Training Day, we invited the leading official of the Changshu Discipline Inspection Commission to the Bank to deliver a responsible bank.” We build up our social responsibility management system by improving our governance structure and
lecture. We launched a composition contest themed by integrity among the youth and an integrity-themed calligraphy contest. We also strengthening communication with stakeholders.
promoted the establishment of a demonstration site for building a clean and honest financial culture in the Shajiabang Sub-branch.
Moreover, we timely report the handling results of violations by employees. Through the analysis of high-frequency violation types and
typical cases, we guide the Bank’s managers and primary-level employees to enhance the discipline awareness and strictly observe
rules in thinking and action. Responsibility Management
In order to fully implement the concept of sustainable development and ensure the effective management of social responsibility,
CRC Bank has established a social responsibility management system led by the Board of Directors and Senior Management,
Responsible Procurement and implemented by relevant functional departments to clarify specific division of labor and responsibilities at the level of
corporate social responsibility.
We have upgraded our supplier management, including screening, admission, review, and assessments. In 2022, we revised the
Supplier Management Regulations of Jiangsu Changshu Rural Commercial Bank Co., Ltd. (for Trial Implementation). We have intensified
Decision- CRC Bank’s Board of Directors leads the deliberations and decisions on major CSR issues,
our focus on sustainability in the admission of new suppliers, broken down our process management, and strengthened regular reviews,
Making including the formulation of relevant strategies and guidelines and the special review of CSR
thus reinforcing our commitment to promoting sustainable procurement practices among our suppliers. In 2022, a total of 256 suppliers
Level reports.
had been brought under centralized procurement, with 182 having successfully passed our environmental and social reviews. All 11
newly onboarded suppliers had passed the environmental and social reviews of the Bank.
We perform list-based hierarchical and dynamic management of suppliers, in which we divide suppliers into suppliers under dynamic The Senior Management of the company is responsible for CSR work involved, including the
management and strategic cooperative suppliers. This allows us to control supplier risks by continuously optimizing the supplier structure. organization, management and promotion of CSR projects, clarification of development plans,
Management
Level improvement of CSR-related systems, and evaluation of the effectiveness of CSR projects
implementation.
Suppliers under Dynamic An effective competition mechanism is established for suppliers of products that are
Management highly standardized and substitutable.
All functional departments and branches of CRC Bank are responsible for the specific affairs
Execution
Strategic Cooperative Strategic partnerships are established with suppliers of core products that are directly of CSR, assisting in the preparation of CSR reports, regularly submitting relevant management
Level
Suppliers related to the Bank’s products and operations. initiatives, KPIs and cases, and organizing and implementing various CSR-related activities.
17 18
Communication with Stakeholders Identification of Material Issues
CRBC Bank attaches importance to communication with stakeholders and has established a regular stakeholder communication In accordance with the Shanghai Stock Exchange's Guidelines for Environmental Information Disclosure of Listed Companies,
mechanism to listen to voices from different perspectives as an important basis for improving environmental, social and Chinese CSR Report Preparation Guide by the Chinese Academy of Social Science (CASS-CSR 4.0) , United Nations
governance practices. Sustainable Development Goals and Sustainability Reporting Guidelines published by Global Reporting Initiative (GRI)
standards to define the process of reporting content, strengthen interaction with stakeholders through various means, and
understand the level of concern, expectations and demands of stakeholders on our CSR. We identify and screen relevant
CSR issues related through suggestions from the managerial level, benchmarking studies of domestic and international peers,
Stakeholders Needs and Expectations Communication Channels
multimedia information analysis and on-site research, and understand the level of concern of the issues by stakeholders, and
then determine the final materiality of the issues.
Compliance-based operation
Information disclosure
Paying tax as the law requires
Daily communication and reports
Promoting employment Sources of issues Selection criteria
Site visits
Responding to national strategies
Receiving supervision and inspection
Government Contributing to the development of the Proposed by management of the company Contribution to society and sustainable
Visiting reception
industry Proposed by Internal and external experts development
base on analysis Common concerns of stakeholders
Analysis on multimedia information Emphasized in social responsibility-related
Compliance-based operation Web conference Research on benchmarking with domestic guidance
Consistent and stable investment returns General meeting of stockholders and overseas peers Meeting the strategic development needs
Risk management Regular reports and announcements Social Responsibility Issue Criteria and guidance on social responsibility of the company
Stockholder Corporate governance Investor communication meeting Screening Process Feedback from suppliers
Community opinion solicitation
Serving “Three Rural” Customer satisfaction survey
Launch the inclusive finance Visits
Matrix of CSR Materiality Issues of CRC Bank in 2022
Respecting customer privacy Customer activities
Customer High quality customer service Account manager daily contact
Key issues Core issues
Develop inclusive finance and
Keeping the contract Business ethics and compliance improve people’s livelihood
Business negotiations management
Mutually beneficial and long-term Developing
Project cooperation
cooperation green finance
Industry communication Information Preventing
Partner Improving supply chain management Protecting
security and systemic risks
Responding employees' rights
Significance to Stakeholders
privacy
climate change and interests
protection
Labor union Financial product
Protecting employee rights and interests Staff development and training and technology
Internal publication platforms such as internal
Occupational health and safety Adhere to innovation
journals and intranets Community investment
Training and development green operation
Workers’ Congress
Staff Employee care Employee health
Daily communication and life care
Promoting financial
literacy Support
Building a responsible national strategy
corporate culture
Green operation
Environmental organization communication
Environmental concept promotion Protecting customer rights
Environment and interests
Enhancing environment
Improve employment Responsible sourcing customer experience
society
Build harmonious community Volunteer service
Carry out public welfare activities Public welfare activities General issues
government
Public Financial education
Significance to CRC Bank
19 2022 CORPORATE SOCIAL RESPONSIBILITY REPORT 20
SDG8: The Bank provided employees with diversified training systems and two
UN Sustainable Development Goals promotion paths to promote their career development and demonstrate their value.
The Bank hosted 230 training sessions of various types, with a total of 253,000
In addition to our own development, we are always concerned about the international community and global sustainability 43,228 trainees. The average training hours per employee of the Bank
training hours, for
trends, and we continue to carry out a number of actions guided by the UN Sustainable Development Goals, hoping to help build across all channels were 58.61.
a more sustainable planet through our own practices on sustainable development. All departments of the bank are discussing
the UN Sustainable Development Goals, and in 2022, we will help the implementation of the Sustainable Development Goals
SDG9:The Bank developed financial inclusion, supported enterprises to resume work
throughout the company with a number of practices. and production, and supported industrial innovation and development in urban and
rural areas.
The Bank’s balance of agriculture-related loans was 134.409 billion yuan, 74.2 billion
Our Practices in 2022 yuan of which was personal operating loans.
To promote the resumption of work and production of enterprises, we have launched the
SDG1:The Bank promoted common prosperity by innovating products and services
for agriculture, rural areas, and farms to help rural revitalization, supporting
Star Series online product portfolio. There were 23,000 accounts with a balance of
impoverished college students, and donating to infrastructure.
3.422 billion yuan, and a net increase of 8,272 accounts with a balance of 765
million yuan in 2022.
Xingfu Rural Bank had 179 business outlets and 88 light outlets, further
improving financial accessibility. SDG11:The Bank accelerated the integration of finance and technology, built more
diversified smart service scenarios, and served community finance.
The Bank made social welfare donations of 8.7684 million yuan, and assisted in
the sales of special agricultural products worth4.2814 million yuan. The Bank participated in and supported the full coverage of Changshu’s “15-minute
medical insurance service circle” in 2022. In this project, the Bank promoted medical insurance
SDG3: The Bank protected employees’ health by organizing regular physical business into towns and villages, and realized “online and nearby handling.”
Medical Insurance Convenience Service Stations have been built at 38 local branches.
examinations and purchasing supplementary medical insurances. At the same time, it
provides employees with a number of benefits to improve their well-being.
They provide 30 special counter services such as remote record of medical treatment and
reimbursement of expenses. There, citizens have access to 8 self-service items such as
The Bank’s employee physical examination rate reached 100%. individual insurance information inquiries.
The Bank extended maternity leave and parental leave for employees, and added
15 days of nursing leave for parents of the only child. SDG12:The Bank protected the rights and interests of consumers and customer
The Bank regularly organized diversified employee activities, such as reading, privacy, and maintained information security.
running, and badminton, to enrich employees’ spare time.
The Bank’s complaint handling rate was 100%, and the overall satisfaction rate of
98%.
customers who called the customer service center was
SDG4:The Bank helped students from poverty-stricken areas access better and fairer
education through six types of education aid projects.
The Bank hosted 98 employee cybersecurity training sessions for an attendance of
4,700 employees and an employee cybersecurity knowledge contest that involved more
than 6,000 participants.
The Bank carried out the Feiyan Education Aid project to provide education
assistance to 65 impoverished college students in Changshu, with a cumulative
donation of RMB 518,000. SDG13:The Bank promoted the innovation of green financial products. It guided financial
investment to green and low-carbon industries and stimulated green economic growth.
SDG7:The Bank launched a Carbon Neutral Branch pilot program, in which the Bank The Bank’s green credit balance was 2.276 billion yuan, an annual increase of over
reduced carbon emissions by using clean energy and transforming infrastructure such 20%, effectively supporting the green and low-carbon transition of the real economy.
as air-conditioning systems and lighting systems.
The projects supported by Jiangsu Carbon Financing are expected to reduce 26,800
The Bank generated 39,800 kWh of electricity through photovoltaics, saving metric tons of carbon dioxide emissions.
electricity costs of 24,560 yuan and reducing carbon dioxide emissions by about 5 new green bond investments were made, with a total investment amount of over 367
26.4 metric tons. million yuan.
1
21 22
Upholding Financial
Inclusion and
Focusing on Urban-
Rural Development
Financial inclusion is an essential element to consolidating the success
in poverty alleviation, easing difficulties faced by micro, small, and
medium-sized enterprises (MSMEs) in accessing affordable financing,
and supporting common prosperity. Adhering to the market positioning
of “supporting agriculture, rural areas, farmers, and micro and small
enterprises,” CRC Bank upholds the mission of responsible banking and
leverages technology and the Internet to advance financial empowerment,
promoting the implementation of the nation’s key strategies of rural
revitalization and financial inclusion.
Supporting Rural Revitalization with Rural Finance
Supporting MSEs with Micro and Small Finance
Online Finance Improving Public-benefit Services
23 24
Supporting Rural Revitalization with Rural Finance
CRC Bank is committed to its positioning as a “Rural Finance Leader,” a role which is reinforced by its continued efforts to In 2022, we promoted and improved services and products specially designed for agriculture, rural areas, and farms,
enhance the innovation of its financial products and services. This enables the Bank to channel more resources to agriculture- comprehensively boosting ecological conservation, modernization, and the development of specialty industries in rural areas.
related areas, thereby injecting financial vitality into comprehensive agricultural and rural modernization. By December 2022,
the balance of its agriculture-related loans was 134.409 billion yuan, an increase of 19.29 billion yuan or 16.76% from the start
of the year. These figures reflect its resolute commitment to advancing agricultural and rural modernization and its contributions
toward rural revitalization in the regions where it operates.
In order to promote key projects such as the treatment and improvement of rural living
environment and the construction of high-standard ponds, we have proceeded with the
Liveability in a Thousand Villages program for building characteristic villages. By the end of
By December 2022, the balance Liveability in 2022, we had approved a credit line of 8 million yuan for the 2022 High-standard Farmland
of its agriculture-related loans was
an increase of 19.29 billion yuan or a Thousand Construction Project of Changshu, Suzhou, with a loan balance of 4.99 million yuan. We
Villages
had approved a credit line of 3.712 billion yuan for 29 customers in the area covered by the
16.76% from the start of the year
134.409 billion yuan 2022 Liveability in a Thousand Villages Project of Changshu, Suzhou, with a loan balance
of 113 million yuan. It demonstrates that we have fully met the needs of the Liveability in a
Thousand Villages Project.
Upgrading Products and Services for Agriculture, Rural Areas, and Farmers
To facilitate rural modernization, we have launched the Rural Boosting Loans and
In 2022, we proceeded with the Three Creditable’s program which included the certification of Creditable Villages, Creditable
the Liveability Loans to guide credit resources towards livelihood projects related to
Accounts, and Creditable Agriculture. Through this program, we solidly advanced our appraisal and credit assessment
agriculture, rural areas, and farmers. Under the principle of comprehensive integration,
processes, allowing us to provide credit and funds to eligible entities of agriculture, rural areas, and farmers. These efforts have
Rural we have supported village-level economic organizations to integrate and optimize village-
been pivotal in extending financial inclusion services to the primary level in rural areas. Boosting Loan level industrial resources and gather village-level financial resources. Together with the
and Liveability
Loan Rich Village Loans and the Village Benefit Loans, village-level financial resources have
increased. By the end of 2022, we had issued Rural Boosting Loans and Liveability Loans to
56 customers, with a loan balance of 250 million yuan; and Rich Village Loans and Village
Case
Success of CRC Bank’s Three Creditable’s Pilot Program Benefit Loans to 52 customers, with a loan balance of 419 million yuan.
In 2021, CRC Bank launched the Three Creditable’s pilot program in Haiyu Town. On July 7, 2022, the Bank
signed a collaboration agreement with Shajiabang Township to implement the “Rural Revitalization for All”
Three Creditable’s pilot program. We have launched the Agricultural Construction Loan and the Agricultural Operation Loan to
Agricultural boost the development of specialty agriculture, leisure agriculture, and green agriculture in
Construction
By the end of 2022, in Haiyu Town, the Bank’s credit granting rate was 56.8%, and the lending rate was 9.15%. the long term. We have created various models of whole-industry-chain financial services,
Loan and
It granted a total credit of 5.16 billion yuan for 13,925 accounts. It had 4,464 family emergency fund accounts, Agricultural such as “leading enterprises’ orders + farmers” and “leading enterprises’ orders + new
which were granted a total credit of 1.368 billion yuan. The Bank had lent 671 million yuan to 2,242 of them. Operation business entities,” improving both our comprehensive financial service capabilities and
Loan
In Shajiabang, the Bank’s credit granting rate was 57.38%, and the lending rate was 13.37%. It granted a total business results in rural areas. By the end of 2022, we had issued Agricultural Operation
credit of 2.77 billion yuan to 6,822 accounts. It had 3,341 family emergency fund accounts, which were granted Loans and Agricultural Construction Loans to 159 customers, with a loan balance of 1.567
a total credit of 1.32 billion yuan. The Bank had lent 425 million yuan to 1,590 of them. billion yuan, an increase of 572 million yuan from the beginning of the year.
25 26
Better Serving Agriculture, Rural Areas, and Farmers
Case
CRC Bank provides services for agriculture, rural areas, and farmers in cooperation with
Changshu Bureau of Agriculture and Rural Affairs
We have taken a wide range of measures to better serve agriculture, rural areas, and farmers to meet the broad and multi-level
needs of customers in rural areas and improved customer stickiness and satisfaction. In 2022, we launched the Farmers’ Harvest Festival and the Agricultural and Rural Innovation Competition and
promoted the Family Farm Bookkeeping APP in strategic cooperation with the Changshu Bureau of Agriculture
and Rural Affairs in agriculture, rural areas, and farmers. With such diverse and innovative approaches, we
have contributed to rural revitalization.
In addition to regular village visits, our account managers launch field marketing and promotion
Understanding
campaigns such as distributing gifts and cultural and entertainment events to understand Agricultural and Rural Family Farm
needs Farmers’ Harvest Festival Innovation Competition Bookkeeping APP
customers’ basic situation and financial service needs.
We hosted the Changshu We held the Second Contract As the only bank designated
Farmers’ Harvest Festival 2022 Signing Ceremony for Investment by the Municipal Bureau of
in partnership with the Municipal Promotion for Major Agricultural Agriculture and Rural Affairs
Bureau of Agriculture and and Rural Projects in Changshu for the cooperative promotion
Rural Affairs. We attended the and the “CRC Bank Cup” of the Family Farm APP, we
Relying on our products’ advantages and based on the local economic situation and cultural opening ceremony of the festival Agricultural and Rural Innovation have played an active role
Product
characteristics, we have launch tailor-made loan products for local farmers, such as Happy and supported the Haitang Competition in partnership in the APP promotion and
customization
Farmer Loan, Happy Credit Loan, Happy Mortgage Loan, and Happy Insurance Loan. Shop livestreamed tasting of with the Municipal Bureau of services to help family farmers
famous, premium, and high- Agriculture and Rural Affairs. strengthen the awareness of
quality agricultural products. During the event, we signed a cost management and improve
strategic cooperation agreement operational and management
on rural revitalization led by efficiency. In cooperation with the
collaborative Party building. Municipal Bureau of Agriculture
We provide services in accordance under the principle of “local feature industries” according
and Rural Affairs, we visited 3
to township specialty agriculture and farmers’ production and development needs. For demonstration family farms and
Product example, the lychee and pepper industries in Haikou, the tea in Hubei, and the fruit and solicited 70 family farms to open
diversification
flowers in Yunnan have formed industrial clusters. Accordingly, we have launched loans for accounts on the APP.
lychee, pepper, flower, and betel nut growing and breeding.
We constantly update and iterate our self-developed smart service platform for agriculture, rural areas, and farmers, empowering
rural revitalization with digital means. As of 2022, our rural collective fund management system had been applied in more than
170 administrative villages in the city, monitoring more than 470 accounts. Moreover, this model has been promoted to village
and town banks Yunnan.
Services and Partnerships for Agriculture, Rural Areas, and Farmers
We l a u n c h e d a D i g i t a l S m a r t P l a t f o r m f o r R u r a l
Through working with different institutions and government departments, we We independently
Revitalization. Focusing on the digital improvement and
constantly iterate our digital platform, and serve agriculture, rural areas, farmers, developed the Changshu
high-quality development needs of the city, towns, and
and rural revitalization in diversified and innovative ways. Rural Collective Fund
villages in capital, assets, and resources, we added the
Management System.
project management system to the four integrated systems.
In 2022, we intensified our partnership with Jiangsu Re-Guarantee Company
As of the end of 2022, the
to promote the Jiangsu Agriculture Loan. By leveraging the provincial risk
compensation fund, we have effectively addressed the insufficient guarantee balance of the Jiangsu
capacity issue experienced by our agricultural customers. In 2022, the Jiangsu
Agriculture Loan was 82.2
Agriculture Loan has ranked first among the 60 rural commercial banks in the
million yuan.
2016 2021 2022
province in both the number and line of credit accounts granted. As of the end of
2022, the balance of the Jiangsu Agriculture Loan was 82.2 million yuan.
Connected to the rural collective asset supervision and management platform of
We have intensified partnerships with key financial institutions, including Jiangsu Rural Credit Union and the People’s Bank of
Changshu, we supported the integration of the city’s agricultural resource system,
China, to promote the registration and credit assessment of new agricultural business entities. Through several exchanges and
financial management system, asset resource management system, and rural
consultation meetings, we have determined the development model of Changshu’s credit assessment and registration for new
property rights transaction system to create a rural collective fund management
agricultural business entities. As part of our pilot program, we submitted the initial list of 12 new agricultural business entities and
system V3.0.
440 farmers, and coordinated with relevant municipal departments and sections to initiate trial ratings and registrations.
27 28
Supporting MSEs with Micro and Small
Finance
By the end of 2022,
In 2022, CRC Bank continued to deepen and improve its portfolio of micro its total micro and small loans
and small products and services. The Bank promoted its services to lower-
tier markets to meet the development needs of micro and small customers
amounted to 60.831 billion
yuan, and the net increase
in villages and towns. It also expedited the adoption of intelligent and digital
systems to further augment our micro and small services. By the end of 2022, in the balance of micro and
Case
its total micro and small loans amounted to 60.831 billion yuan, and the net small loans was 8.538 Ingenious Move to build efficient service teams
increase in the balance of micro and small loans was 8.538 billion yuan. billion yuan.
In 2022, we launched the Ingenious Move program. With a headquarters-division project-based model, we
explored financial scenarios and acquired customers in a large scale. All members of the Bank were eligible to
choose topics and goals and set up agile and efficient project-based financial service teams. They mined into
Improving Our Product and Service Portfolio financial inclusion scenarios, including rural specialty industries and township specialty markets, and quickly
grasped and met the needs of different customers. In the Ingenious Move program, we completed 44 projects
In 2022, we improved our portfolio of micro and small products and services. We optimized our processes and upgraded our throughout the year, which brought new asset business worth over 5 billion yuan.
products to cater to the needs of different customer groups.
Facilitating the We have launched the Star Series online product portfolio to assist customers in their online visibility and meet
resumption of work their diverse financial needs. In 2022, there were 23,000 accounts with a balance of 3.422 billion yuan, and a
Case
and production CRC Bank helps a logistics company quickly solve financing problems
net increase of 8,272 accounts with a balance of 765 million yuan in 2022.
We coordinate internally and externally to manage and follow up with our customers. Our customized customer The downturn in the economy in Suzhou had a major impact on the express and logistics sectors, where Mr.
Accurately reaching relationship maintenance approach is tailored to the unique nature of each customer, and we engage with them Xu worked. He faced many difficulties. The first was inability to get out. Traffic control was imposed in parts of
new customers frequently across various scenarios. Additionally, we have upgraded our marketing tools, including updating and Suzhou and surrounding areas, which blocked the traffic of logistics. The second was no goods to be delivered.
upgrading the robocall system and extending and maintaining the prospective customer system. Mr. Xu’s partner factories stopped production due to the epidemic, and the orders dropped sharply. The third
was continuing expenditure. Although the company’s business was stagnant, expenses such as mortgages,
wages, rent, and car maintenance did not stop. These problems made Mr. Xu very anxious. We kept abreast of
To streamline the loan approval process, we have implemented a series of measures aimed at optimizing the
the situation and customer demands. Through online channels and products, we quickly submitted a whitelist
Optimizing the system, including 1) delegating approval powers to lower levels, 2) streamlining the mortgage process through a
approval process for Mr. Xu. It took only one day for the loan to be approved, solving his urgent needs.
permanent program, 3) implementing a classified and streamlined credit process for old mortgage customers, 4)
empowering primary-level offices in loan approval, and 5) assigning approvers to branches for on-site approval.
29 30
Providing More Services in Lower-Tier Markets Online Finance Improving Public-benefit Services
We strive to provide more micro and small financial services to lower-tier markets to Through continuous innovations in online financial services, CRC Bank puts efforts into building financial-ecosystem scenarios,
meet the diversified financial needs of rural micro and small enterprises, self-employed creating an open banking ecosystem, and empowering customers to lead better lives through technology. On July 1, 2022, the
individuals, and new agricultural business entities. Online Finance Department was officially established as a primary department of the Bank.
We have enhanced our communication with MSMEs and core enterprises in the supply We have provided assistance
chain, identified their financial needs, and kept abreast of their business operations through
visits and symposiums. We have visited 80,000 MSMEs and provided assistance to
to nearly 500 new agricultural Launching Online Public-benefit Services
business entities and specialty
nearly 500 new agricultural business entities and specialty industry customers, 7,600 grain
planters and producers, and 108 village-level economic organizations. industry customers, We have launched many online public-benefit services, including scenario-based programs such as Haitang Shop, Online
Medical Insurance Services, the Smart Food Market, and the Smart Community, bringing convenience and happiness to new
Our featured micro and small services and products, tailored for lower-tier markets, include citizens.
the Dream Realization Loan, a family credit product, and the Sunshine Loan, designed 7,600 grain planters and
for self-employed individuals and farmers. Our services are geared towards stabilizing
producers,
agricultural production, supporting local township specialty industries, and projects related Haitang Shop
to agricultural and rural modernization, among other key areas, as well as providing
financial services for micro and small enterprises in rural areas.
and 108 village-level Guided by collaborative Party building and integrating advantageous resources, we have worked with the Organization
economic organizations. Department of the CPC Changshu Committee and the Changshu Federation of Trade Unions to foster the Haitang Shop
Additionally, we step up efforts to promote the integration of financial services and provide
integrated public-benefit service platform. Since its launch, Haitang Shop has achieved remarkable economic and social
a package of financial services. Through business integration, we offer a one-stop package
results, and is becoming the most influential inclusion platform in Changshu. The platform has four major purposes:
of financial services, including credit, savings, and wealth management, that caters to the
comprehensive and diverse financing needs of micro and small customers in rural areas.
Hosting inclusion The Haitang Shop online platform has hosted 47 inclusion events of various kinds, with a total
events attendance of more than 650,000.
Accelerating the Digitalization of Micro and Small Services In response to the financial needs of more than 400,000 trade union members, we have
Integrating launched some exclusive deposit, loan, and wealth management services under white-list-based
financial services
We have accelerated the digital transition of our micro and small services. At the beginning of 2022, we formed a specialized digital management, and raised wealth management funds of 330 million yuan.
banking team. Throughout the year, our micro and small loan business had an online approval rate of 32%, served 25,800 customers,
and issued loans amounting to 3.444 billion yuan. Attracting customers We take advantage of the pick-up sites of trade unions’ inclusion campaigns to attract high-quality
and empowering
institutions customer resources, and have attracted more than 10,000 customers.
We have established a 1+1+3 digital service system, which is an online banking framework of 1 organizational structure, 1 business
collaboration framework, and 3 platforms (marketing, approval, and management and control). We have created an end-to-end digital The Organization Department of the CPC Municipal Committee and the Municipal Federation of
business ecosystem that facilitates online customer acquisition, improves efficiency and quality, and enables intelligent monitoring by Deepening Trade Unions have recommended 69 local high-quality merchants to register on CRC Life, and
government-bank
integrating micro-credit investigation technology, credit factories, and digital technology. It is designed to drive new products, businesses, interaction jointly launched several special livestreaming sessions. This move has expanded the influence of
and models, and promote intelligent marketing, customer acquisition, analysis, approval, operation, and risk control in financial services. the Bank’s CRC Life brand and deepened government-bank cooperation.
Through this system, we aim to continuously enhance the quality and efficiency of our micro and small credit services for customers in
agriculture, rural areas, and farmers.
Home of New Citizens
Case
CRC Bank meets a customer’s urgent needs with online services In order to help new citizens integrate into local life, the Home of New Citizens service has been launched on the CRC Life
APP and the CRC Bank+ mini program. It features services for administrative affairs, fellow countrymen, finance, service
teams, food, job hunting, and housing. The Home of New Citizens makes CRC Bank a close friend to new citizens.
In April 2022, Mr. Yu’s engineering projects in Shanghai and Taicang were forced to suspend by the downturn in
the economy. At the same time, however, workers’ wages, equipment rents, vehicle maintenance fees, and bank
repayments all awaited, which made Mr. Yu anxious. To help Mr. Yu solve these urgent problems, we suggested Smart Food Market
him apply for a 100,000-yuan Star Treatment Loan online in additional to his 300,000-yuan loan. The Star Treatment
Loan is an online loan product only for old customers, in which customers can apply without leaving home. Under the In response to the requirements of the Municipal Bureau of Commerce for building a food safety traceability system, we
telephone guidance of our account manager, Mr. Yu operated online and received a reminder of successful withdrawal have created an Internet + intelligence smart food market to solve problems in food traceability, weighting, and smart
in less than ten minutes. The fund helped him effectively deal with the impact of the epidemic on production and electronic payments. We have upgraded the payment collection equipment in several food wholesale markets and
operation. connected to 320 high-quality food market merchants of meat, aquatic products, fruits, and vegetables. It has demonstrated
that we harness science and technology to serve people’s livelihood.
31 32
Case
CRC Bank hosts livestreaming for consumption to support agriculture
On June 24, 2022, CRC Bank’s Head Office and Hanjiang Sub-branch jointly launched livestreaming with
the theme of “a glimpse of Yangshou Town, supporting consumption recovery, and celebrating the Party’s
Day.” Yuan Zhengyu, deputy mayor of Yangshou Town, Hanjiang District, Yangzhou, served as the host and
recommended authentic Huaiyang delicacies and local products to the online audience in dialect. The session
attracted an audience of 34,000 and saw 850kg of agricultural products sold in 627 orders, contributing to the
development of local agriculture.
Public-benefit Livestreaming and Knowledge Popularization
Livestreaming for consumption to support agriculture
In 2022, we held a series of public-benefit livestreaming sessions to disseminate financial knowledge, interpret medical
insurance and related policies, and promote agricultural products and specialties. Throughout the year, we promoted the sales
of agricultural products and specialties worth 4.2814 million yuan.
Promoting e-CNY
As Suzhou rolls out the China’s digital yuan (e-CNY) pilot program, we promote the e-CNY business and create an e-CNY
Case
CRC Bank and the Municipal People’s Court hold a livestreaming series to increase public ecosystem for scenarios such as digital administrative affairs, financial appropriation, retailers and supermarkets, and medical
knowledge of the law treatment. By the end of 2022, we had issued 896 million yuan in loans in e-CNY, accounting for more than 60% of the total
amount of e-CNY inclusive loans in Changshu.
In order to deepen the court-bank cooperation and explore a new approach to increasing public knowledge of
the law, we worked with the Changshu Municipal People’s Court to launch two livestreaming hosted by judges We have also hosted events to popularize e-CNY knowledge, including the Night Market for New Citizens in Xiaokang Village,
on September 23 and December 9, 2022. In the sessions, judges explained private lending to the audience, the Financial Lecture for Kuncheng Kindergarten, A Glimpse of CRC Bank’s Financial Inclusion Service Site, the Opening
and guided more people to develop a sense of the rule of law and better know the law, abide by the law, and Ceremony of Chinese Farmers’ Harvest Festival, and the INCITY e-CNY Promotion Corner. Through these events, we
use the law. The sessions received 45,000 views. encouraged people to develop the habit of using e-CNY.
Case
CRC Bank issues the first e-CNY inclusive loan of local corporate banks in Suzhou
We issued an inclusive loan of 400,000 yuan in e-CNY to Suzhou Olympic Sports Facilities Engineering Co.,
Ltd. This loan is the first e-CNY inclusive loan issued by a local corporate bank in Suzhou.
Due to the impact of the downturn in the economy, the client company was short of funds. After learning
about the company’s needs, we quickly communicated with it and approved the loan. It took only one day
for the Business Loan of 400,000 yuan to be issued to the customer’s digital wallet. The issuance of e-CNY
inclusive loans provided MSEs with a new financing channel, realizes closed-loop capital circulation and capital
A livestreaming session hosted by a judge controllability, and improves the convenience of financial inclusion.
2
33 34
Leveraging
Technology and
Fostering Attentive
Services
The integration of artificial intelligence, big data, cloud computing,
blockchain, and other information technologies with financial services is
revolutionizing the way financial services are delivered. By breaking down
the barriers of time and space, financial technology (fintech) enables
banks to offer more efficient and accurate services to their customers. At
CRC Bank, we firmly believe that “technology is business,” and as such,
we actively promote the in-depth integration of fintech with our products
and services. Through this integration, we aim to harness the power of
fintech to drive financial transformation and upgrading, provide a new way
for our financial services to serve the real economy, a new opportunity to
promote financial inclusion, and a new tool to prevent and resolve financial
risks.
Improving Technology Management
Empowering Business Innovation
Optimizing Customer Experience
Strengthening User Privacy Protection and Information
Security
35 2022 CORPORATE SOCIAL RESPONSIBILITY REPORT 36
Improving Technology Management Consolidating Fundamental Support
In 2022, CRC Bank implemented its fintech strategy as outlined in its operational plan, which consisted of One Core, Three Key We have increased efforts in building a fintech talent workforce and investment in resources. By consolidating the foundation
Points, Five Platforms, and Two Major Supports. The One Core refers to the deployment of a next-generation core system into of technological innovation, we are ensuring the strategic goals of our fintech planning are achievable. In 2022, we initiated
operation. The Three Key Points refer to the launch of wealth, corporate, and acquisition project groups. The Five Platforms the reform of the technological talent system, optimized the rank system of fintech positions, and improved the recruitment
refer to the development of risk control, intelligence, rural areas, ecology, and credit assessment business platforms. The Two performance of technological experts. These efforts have enhanced the stability and sustainable development capabilities of our
Major Supports refer to the improvement of technology management and basic support capabilities. scientific and technological talent team.
Implementing the Fintech Strategy
Registering technological experts and Launching the One Hundred Talented
董事会
implementing the technical sequence system Recruits Project
In accordance with the guiding principles set forth by the FinTech Development Plan of the central bank, CRC Bank has
developed the FinTech Development Plan (2019-2022) of CRC Bank to guide its fintech development. The plan’s goals for The bank has conducted a comprehensive review of its The Bank focuses on recruiting high-caliber people and has
20222 were successfully achieved, including the completion of the next-generation information system. With the construction technical talent. It has upgraded the ranking system for launched the One Hundred Talented Recruits Project. By
concept of “a large middle platform, a thin core, and an agile front desk,” we have built a next-generation distributed fintech technology-related positions and established six major expanding recruitment channels, conducting more recruitment
information platform and deployed a next-generation core accounting system. The new core system adopts advanced categories of po-sitions in two main groups, technology and interviews, internal competition for recruitment, and encouraging
technology architecture systems such as distributed and micro-services, and provides comprehensive micro-services. It boasts management. As rank sequence systems and reg-ulations have internal referrals, the Bank has accelerated the introduction
high availability and performance, resulting in a significant improvement in overall performance and further advancing our digital been developed, employees have clearer career development of technological experts, and increased the proportion of
channels. graduates from 211- and 985-Program universities in its
transformation.
recruitment. The Bank is also focused on reducing its reliance
on third-party companies by increasing employee productivity.
Results of Implementing the Plan Ad-ditionally, the Bank is committed to providing its technology
personnel with a strong under-standing of financial risk and
fostering a mindset of Internet thinking.
Fintech The Bank has effectively integrated and utilized new financial technologies, promoting ongoing
applications are innovation. A secure, controllable, advanced, and efficient fintech application system has been fully
advanced and By the end of 2022, the Bank had a technological workforce of 304 people. The annual research investment amounted to 314
controllable established, ensuring the continuous growth and vitality of financial innovation. million yuan, representing a year-over-year increase of 24.6%. The educational background and age structure of the talent team
have been further optimized, strengthening the talent pipeline for the future.
Gender composition of CRC Bank’s technological workforce
Financial service The coverage of the Bank’s financial services has expanded, and its financial product supply system
capabilities have has improved. Its financial business has been significantly better and more efficient, and its financial
been steadily
26% 74%
enhanced services for agriculture, rural areas, MSEs, and the real economy have been significantly enhanced.
Female Male
Education background composition of CRC Bank’s
Financial risk A financial security management system has taken shape in the Bank. The Bank’s financial risk technological workforce CRC Bank’s Research Investment (2020-2022)
control has been prevention capabilities have been greatly strengthened, and its financial risk management and
significantly
enhanced control has reached a higher level. 20%
2% 2.43 2020
2.52 2021
2022
Financial The Bank’s financial technology infrastructure has been optimized, and its project testing and
technology acceptance and process management capabilities have been effectively enhanced. An intelligent 3.14
support has 78%
been improved operation and maintenance guarantee system has been fully established.
Master’s degree holders Bachelor’s degree holders
Below the Bachelor’s degree holders Research Investment (100 million yuan)
37 38
Protection of Intellectual Property Empowering Business Innovation
Rights
Drawing on its successes in fintech R&D, CRC Bank is making comprehensive progress in its online business toward the Bank’s
business strategic direction. The Bank expanded and improves its financial products and business models and provides customers
We continue to strengthen the protection and
with comprehensive and multi-level online financial services.
management of intellectual property rights in accordance
with the Information and Technology Intellectual Property
Management Measures of Jiangsu Changshu Rural
Launching a Onboarding
Commercial Bank Co., Ltd. We apply for invention comprehensive corporate
patents or software copyrights for innovative products, wealth system project
management groups
and promptly protect the legitimate rights and interests platform
of technological employees, thereby enhancing their
enthusiasm for fintech work.
CRC Bank has built a customer-centric comprehensive management CRC Bank has built an integrated financial service platform for
As of 2022, we had secured national technology and sales platform for investment products, which focuses on enterprises, a “corporate channel” business middle platform, and an
invention patents for four of its system-related financial products such as wealth management, funds, insurance, integrated portal platform for corporate customer flow and financial
technologies, including the seal publication system, precious metals, trust agency sales, and structured deposits. The products. The Bank has reconstructed its international settlement
big data risk control, OCR recognition, and knowledge platform supports a multi-legal-person structure and offers customers system and created a fully integrated international business platform
graph. We also hold software copyrights for 47 products, more convenient and efficient channels for collecting financial that encompasses financing, exchange, capital, clearing, messaging,
information, purchasing products, and managing their investments. risk control, blacklist, and declaration. It has also implemented a next-
including the information platform and the account Some of CRC Bank’s major technical invention patents and
software copyrights
generation bill system that is connected to the billing system of the
management system.
stock exchange.
Enhancing Launching an Promoting the
Increasing Technological Qualifications the Central
Acquiring
online loan
review platform
CRC ecological
platform
platform
We are continuously improving our information management in accordance with the management system standards for information
technology and information security, and actively apply for the evaluation of the industry’s scientific and technological capability
systems. Our information security management system has been certified under the ISO27001 certification, our information CRC Bank promotes the integration This platform enables mobile operations CRC Bank has launched the union’s
technology service management system has been certified under the ISO20000 certification, and our fintech headquarters project of online and offline acquiring systems of the entire pre-loan investigation, loan products, Haitang Shop and CRC
management capability has been certified under the CMMI Maturity Level 3 certification. to create a comprehensive acquiring review, and post-loan inspection, and Business. This move coordinates the
system for merchants. The Bank has supports remote due diligence, which Bank’s internal service scenarios and
also supplemented acquirers’ ability greatly improves the efficiency of the integrates financial services into the
by expanding the payment channels marketing business. Bank’s ecosystem.
such as the Bank’s cards and benefit
rewards.
Advancing the Reconstructing
construction the credit
of the rural management
revitalization platform
platform
CRC Bank has initiated a rural digital smart platform project and By analyzing the credit logic of corporate, retail, and micro and
built a multi-network integrated digital management platform for new small credit businesses, CRC Bank has overcome the limitations
agricultural assets. This platform encompasses rural capital, asset, of “department-based banking” and integrated and reconstructed
and resource management, village-level financial management, and the business channels, customer information, handling processes,
village affairs disclosure. The Bank supports data interconnection and risk control rules of each line. The Bank has standardized the
between the government department property rights trading platform, underlying design and reduced redundant losses, and supports
the bidding management systems, and other systems, as well as individual needs. This has led to the improved automation and
four-level penetrating management across municipalities, bureaus, intelligence of the entire credit process for credit business across
towns, and villages to enhance integrated management capabilities. all lines and fields, including pre-lending, lending, and post-lending
The ISO27001 The ISO20000 services, laying a solid technological foundation for further business
certification
The CMMI Maturity Level 3 certifications
certification integration and development.
39 40
Case
The Haitang Shop Online Service Platform for Agriculture,
Case
Rural Areas, and Farmers Improving people’s livelihood and setting up the fast lane of medical insurance services
In April 2022, Haitang Shop, an online service platform for agriculture, rural In 2022, CRC Bank moved the high-frequency medical insurance business into bank branches to implement
areas, and farmers jointly built by CRC Bank, the Organization Department the tenet of “practically serving the people” and improve people’s sense of happiness and gain. As the
of the CPC Changshu Municipal Committee and the Municipal Federation exclusive partner of Changshu Municipal Bureau of Medical Security, the Bank participated in and supported
of Trade Unions, was officially launched. The platform is operated by the the full coverage of Changshu’s “15-minute medical insurance service circle” in 2022. In this project, the Bank
“Changshu Trade Unions” WeChat official account. Taking the Bank’s “Local promoted medical insurance business into towns and villages, and realized “online and nearby handling.”
Products” platform as the prototype, it integrates the Haitang Shop, CRC Life,
and Changshu Trade Unions platforms and becomes an online shopping mall Online, citizens have access to convenient services such as the medical insurance electronic certificate through
focusing on Changshu local specialties. The platform realizes the integrated mobile banking. Offline, Medical Insurance Convenience Service Stations have been built at 38 local branches.
management of the entire process of online shopping such as merchants, They provide 30 special counter services such as remote record of medical treatment and reimbursement of
commodities, members, settlement, and logistics. expenses. There, citizens have access to eight self-service items such as individual insurance information
inquiries. The Bank provide financial assistance to change medical insurance services from “counter service” to
The platform realizes the integrated management of the entire process of “doorstep service,” open up the last mile of “public-benefit medical insurance.”
online shopping such
merchants commodities members settlement logistics
The Haitang Shop online service
platform for agriculture, rural areas, and
farmers
Optimizing Customer Experience
CRC Bank attaches great importance to the quality of customer service. The Bank leverages information technology to upgrade
its service approaches and improve the customer experience. Moreover, it continuously improves the complaint mechanism,
regulates complaint acceptance channels and publicity channels, and improves the quality and efficiency of complaint handling
to provide customers with better services.
Smart Service Scenarios
In 2022, we prioritized our mobile banking app to hasten the integration of finance and technology. We made both online and
online efforts to create more diversified smart service scenarios. Our financial services are transitioning from semi-online to fully
online. Our mobile financial service scenarios are extending from online to offline, and are being deeply integrated into high-
frequency life scenarios.
Update with the video call We have upgraded our mobile banking to open banking, which provides not only regular
function self-service options for customers but also incorporates video banking service within the
app, allowing for person-to-person communication.
Case
Building a smart community and drawing a new blueprint for smart life
Expanding the scope of We leverage the technological capabilities and financial services enabled by open
online convenience services
banking to enhance our vital service capabilities. The process of signing and canceling In 2022, CRC Bank worked with Telecom Changshu and Jiangnan Love Life to create a digital community
contracts for vital service payments such as water, electricity, and fixed-line telephone governance ecosystem. The Bank uses apibank to connect with financial scenarios such as property fee
services has been made available online. In addition, users can pay for the natural gas collection to carry out acquisitions. It has reached cooperation with five local communities in Changshu,
IoT meter online and obtain medical insurance electronic certificates. Residents can leveraging the development of smart finance with smart scenarios through technology empowerment.
enjoy a more convenient life without the need to leave their homes.
41 42
Improving Complaint Management Strengthening User Privacy Protection and Information Security
In 2022, we conscientiously implemented regulatory regulations on complaint management, improved complaint management, and At CRC Bank, we place a high emphasis on protecting user privacy and ensuring information security. We continuously improve
protected the legitimate rights and interests of financial consumers. First, we have improved our complaint mechanism and moved the our technical framework, enrich our overall strategy, and enhance our management capabilities to ensure information security
complaint handling port forward. We have clarified the accountability of the subject of the complaint. We stuck to the practice that the first and privacy protection technology management.
one receiving a complaint shall be responsible for its handling, as well as hierarchical and classified management, to resolve complaints
from the beginning. Second, we have enhanced complaint analysis and improved the quality and efficiency of complaint handling. The
Headquarters Office, the Risk Management Department, the Operation Management Department, and the Legal Affairs and Compliance
Department formed a complaint handling team. The team made full use of its advantages in coordination and resources to investigate, Ensuring Data Security
verify, and handle complex complaints, improving the quality and efficiency of complaint handling. Third, we have strengthened traceability
and rectification to improve customer satisfaction. We regularly analyzed and reported consumer complaints to improve related products, To regulate the management of data assets and ensure the safe use of data, we have developed Classified and Graded Data
processes, services and fix existing problems, and improve customer satisfaction. Management Measures. The policy defines management responsibilities. This policy outlines management responsibilities, and
requires all departments within the bank to adopt a standardized and clear approach to identify the importance and sensitivity of
In 2022, the Bank received 126 financial consumer complaints, a year-on-year decrease of 23.64%. Out of these, 71 were transferred data, and to classify them according to certain classification principles.
from the regulatory authorities, 50 were transferred from the convenience service platform, 3 were received via the 956020 Customer
Service Center, and 2 were received through other channels. All of these complaints have been successfully resolved. In 2022, we start the construction of a high-standard green data center. The data center complies with the requirements of the
national standard Code for Design of Data Centers (GB50174-2017) for Class-A computer rooms and the high standards and
regulatory requirements of the financial sector. Designed with a focus on environmental friendliness and energy conservation, it
will be built into a high-quality, high-standard, intelligent, and ecological-friendly new data center in Haiyu. The design considers
47.6%
44.4% social, environmental, and economic benefits and is engineered to achieve a PUE of less than or equal to 1.4. Upon completion,
it will form a multi-active pattern of “one master and two backups” in the same city along with the data center of the Head Office
31.0% and the sub-branch in the development zone, providing reliable and continuous IT support capabilities for the business system.
24.6%
20.6%
16.7%
8.7% Efforts to Protect Customer Privacy
4.8%
1.6%
We are committed to protecting our customers’ privacy. Every year, we conduct an external review and assessment of our
personal information protection practices and review the Privacy Policy of Jiangsu Changshu Rural Commercial Bank Co., Ltd.
en d
en c e
ng tsid ns
s
d
er
os b i
at cia l
sh i n
rm n na
We abide by the Personal Financial Information Security Management Measures. Our mobile banking app, CRC Life, Feiyan
an
ar
em a n
th
t
on l
ts
u
sh e
ep n
ha u o
tm f f i
i
ng s
fo na so
C
Lo
D mi
O
C O tut
ha n
u
ar O
tl t
Payment Code, and online banking services, which involve personal information security, require standardized user informed
In Fi er
nk
C utio
Se e n
en
st
P
ep d
Ba
m
In
D ea
consent. clearly inform users of the methods and extent of personal information collection, use, and storage through explicit
it
R
ay
st
H
In
P
reminders, use user privacy information in a legal and reasonable manner, and transmit user information in a secure and
controllable environment. In 2022, there were no major incidents related to information security and privacy protection in the
Business composition of complaints to CRC Bank in 2022 Regional composition of complaints to CRC Bank in 2022
Bank.
72.2%
Complaint acceptance
Head Office departments, the customer service center, and branches
Enhancing Information Security Awareness
accept corresponding complaints.
We attach great importance to enhancing employees’ information security awareness and deliver regular information security
and privacy protection training both online and offline. In 2022, we hosted 98 employee cybersecurity training sessions for an
Complaint review attendance of 4,700 employees and an employee cybersecurity knowledge contest that involved more than 6,000 participants.
The complaint is registered in the complaint standardization system and
referred to relevant departments for review.
To enhance new employees’ information security awareness, in 2022, we carried out 9 cybersecurity
awareness training sessions for an attendance of 395 employees. The training covered information
Complaint handling security awareness, security compliance, and security risk prevention. The sessions lectured with specific
7.1% 7.1% 5.6%
The functional department investigates and verifies the complaint, and
3.2% 4.8% security cases, focusing on risks such as data security protection loopholes, phishing emails, and weak
provides feedback to the customer within five working days. passwords.
es a n ,
st an s,
ci , a de,
s
ch nd
s
oc , e m
ge
er
sy nt i ie
se d
en nd
em d
es
oa a
effit on i u
th
ar
pr e s s t
pr ds
s
s
cy
Concluding and Archiving
O
ss e ci
ch
a t
l y
ne pm fa
er e a
ap tho
ru t s
d
To ensure information security and operational stability during the 20th CPC National Congress, we held
si ui ce
op c
an
e
n
vi
m
Complaints are summarized and analyzed within the stipulated time. The
bu eq rvi
s s me
ss er
g
g
Se
in
ne S
a special cybersecurity conference in October 2022. At the meeting, cybersecurity support during the key
tn
ne e
ic
handling of complaints is regularly reported across the Bank.
s i ag
ke
Pr
ar
b u an
protection period was deployed. We took measures such as regular patrol inspections and appointing
M
si
M
bu
dedicated workers to strengthen the prevention of hidden dangers in cybersecurity during the 20th CPC
CRC Bank’s complaint handling process Composition of complaint causes National Congress.
3
43 44
Responding to
Climate Change and
Building a Green
Bank
Against the global response to climate change, CRC Bank leverages its
regional and industry influence to undertake environmental and social
responsibilities in support of the nation’s carbon peaking and carbon
neutrality strategy. The Bank intensifies its efforts to identify environmental
and social risks, promote the adoption of green and low-carbon operational
practices, and launch green finance programs. It is proactively seeking
out new opportunities for green development in responding to climate-
related challenges and pursuing appropriate and feasible sustainable
development models.
Developing Green Finance
Promoting Green Operations
45 46
Developing Green Finance Strengthening Environmental and Social Risk Management
CRC Bank has leveraged its advantages in finance, credit, and information products to devise a Green Finance Development In accordance with the guiding principles outlined in the Guidelines on Green Finance for the Banking and Insurance Industries
Strategy (2020-2025). The strategy guides the Bank to provide loan support to projects related to energy conservation, emission issued by the China Banking and Insurance Regulatory Commission, we have integrated environmental, social and governance
reduction, and urban infrastructure. The three major tasks of the Bank’s green credit development strategy center on mitigating requirements into our credit risk management process. Our efforts are geared towards creating social and environmental
environmental and social risks, expediting business development in green sectors, and improving its social responsibility benefits and using our financial power to more effectively support the green and low-carbon transition of society.
performance. In this way, the Bank is effectively supporting the progress of green finance.
We conduct comprehensive investigations and assessments of our customers and their projects
Improving Systems to determine their environmental and social impacts. Our goal is to understand the history, current
situation, and potential issues relating to our client's environmental and social risks. We timely and
accurately categorize loans as "green or not” in our credit system. We focus on investigating the
As part of the Green Finance Development Strategy, we are constantly refining our green finance policy and management actual situation of the enterprise’s effluent discharge and the possession of relevant permits.
system, which is guided by One Policy and supported by Four Mechanisms. Our aim is to ensure the progress of green finance. Pre-Loan
We conduct strict compliance reviews to ensure that the necessary conditions for the start of project
We have improved our green finance system and strengthened the management efficiency of the Green Finance Department Investigation construction are met (such as compliance with industrial policies and market access standards,
and the Green and Low-Carbon Transition Financial Service Center. Additionally, we have improved our green finance
project approval and verification, or filing procedures). Our special focus is on whether the approval
assessment and incentive mechanism which aim to inspire and direct all Bank institutions to increase their support for the low-
or verification body has the corresponding authority.
carbon economy, the circular economy, energy conservation, and environmental protection.
We focus on ensuring that new projects comply with national industrial policies and development
trends. We require that the project environmental impact assessment (EIA) aligns with the general
planning EIA requirements.
The Bank has released the Internal Control Management Measures of the Green and Low-
Carbon Transition Financial Service Center. The policy defines the responsibilities and
Improving Internal
powers of key departments and positions according to the needs of green finance business
Control Manage-ment
management and set a reasonable reporting process. Relevant content will be regularly collated
and updated. Based on our comprehensive assessment of the overall risks of the project, including environmental
and social impacts, we propose a loan scheme and establish reasonable, effective, and feasible
loan conditions and management requirements. We implement a veto system for environmental
protection in credit approval.
The Bank has released the Account Manager Team Management Measures of the Green and
Strengthening Team Low-Carbon Transition Financial Service Center. The policy establishes a permanent green For green, low-carbon, or circular-economy credit projects and customers, we have introduced
Management finance business exchange system and a team leader accountability system. In addition, it has
Credit a “green channel” approval mechanism. This mechanism includes measures such as parallel
collated and improved the reporting mechanism for green finance business. Approval processing by approvers and account managers as well as advance loan approval. We have also
established a business management model that integrates front-end marketing promotion and
middle-platform credit approval to strengthen support.
The Bank has released the Credit Checking Management Measures of the Green and Low-Carbon To improve the approval efficiency, we have 1) established a “fast track” loan approval model, 2)
Optimizing Credit Transition Financial Service Center. With this policy, the approval process has been shortened simplified materials required for the approval of high-quality green financing projects, 3) streamlined
Checking Guidance and the efficiency of approval has been improved under the premise of risk controllability. More the credit approval process, and 4) adopted a graded and classified credit granting method.
importantly, credit support for green industries such as environmental protection, green building,
energy conservation, and emission reduction renovation has also been increased.
We strengthen communication with local environmental protection departments, regulators, the
The Bank has released the Performance Appraisal Management Measures of the Green and
press, and stakeholders of the loan customer (project) and to understand the environmental
Introducing Appraisals Low-Carbon Transition Financial Service Center. Indicators such as the quantity and quality of protection compliance of the credit-granted enterprise. We take proactive measures to identify
and Incentives green credit business are included in the performance appraisal scheme for business managers environmental and social risks of the client (project). We monitor customers or projects involved
to strengthen incentives and guidance. in major environmental risk events within our operational area, ensure the implementation of
relevant credit management requirements, and oversee the entry and management of corporate
Post-Loan
environmental protection labels.
Management
In the case of customers with identified environmental protection issues (or hidden dangers), we
The Bank has released the Liability Exemption Management Measures of the Green and Low-
will give early warning reminders through the risk early warning system. We then take targeted
Introducing Liability Carbon Transition Financial Service Center. In the green credit business, those who have
fulfilled their duties are not held accountable. The risk management of the credit checking control or mitigation measures to effectively control the environmental or social risk with a focus on
Exemption
business of green finance projects is been regulated, eliminating the concerns of salespersons preventing possible credit and reputation risks. We continuously increase the frequency of post-loan
in business development. inspections.
47 48
Innovation of Green Financial Products
Case
Jiangsu Carbon Financing helps regional green and low-carbon transition
Based on our development philosophy and business
characteristics, we continue to promote the innovation of diversified As of the end of 2022, our
green financial products. With a focus on meeting the green In March 2022, the Bank provided a loan of 2 million yuan for the project construction of the New Energy Wind Turbine
green credit balance had
financing needs of agriculture, rural areas, farmers, and MSEs, we Generator Warehouse Expansion project of a manufacturing company in Changshu. The project helped the company
have introduced a series of standardized loan financing models
reached 2.276 billion yuan further enhance its clean energy power generation capacity and optimize its production energy structure. It has promoted
and low-carbon financial products. As of the end of 2022, our green the green and low-carbon transition of local manufacturing and created economic and environmental value. According to
credit balance had reached 2.276 billion yuan, marking an annual statistics, after the completion of the project, it can drive energy saving and emission reduction of over 600 tons of carbon
marking an annual increase of
increase of over 20%., demonstrating our effective support of the dioxide, and reduce emissions of other by-products such as sulfur dioxide generated by coal combustion.
green and low-carbon transition of the real economy.
over 20%
In November 2022, the Bank provided a loan of 1 million yuan for the project construction of the 1.48-MW Distributed
Photovoltaic Power Generation project of a new energy technology company in Suzhou. The design life of the photovoltaic
power plant is 25 years. After the project is completed and put into operation, it is expected to save 10,000 tons of coal
equivalent. In 25 years, it will reduce the emissions of 26,200 tons of carbon dioxide, 85 tons of sulfur dioxide, and 74 tons
Type Purpose Product Details of nitrogen oxides, effectively helping the realization of local carbon neutrality goal.
Loan amount: The loan amount for a
An RMB working capital loan applied Intended to meet the capital single account is limited to a maximum
by a borrower to support their regular demand from enterprises’ of 20 million yuan, and in principle not
production and operation. The borrower energy-saving and envi- more than 70% of the assessed value of 10,000 tons of coal
After the project is completed and put into operation, it is expected to save
Sewage Loan must hold the pollution discharge ronmental protection the pollution emission rights held by the equivalent. In 25 years, it will reduce the emissions of 26,200 tons of carbon dioxide, 85 tons of sulfur
right which was obtained through transformation and day-to- borrowing enterprise. Guarantee method:
compensation and confirmed with a day production and operation credit. The pollutant discharge rights held dioxide, and 74 tons of nitrogen oxides, effectively helping the realization of local carbon neutrality goal.
pollution discharge permit activities by the borrower are added as a mortgage
guarantee.
Loan interest rate: fixed interest rate.
Intended to meet the capital In principle, loans will have a weighted
Working capital loans issued by the needs of enterprises’ en-ergy- average interest rate not exceeding 5.5%,
Jiangsu Car-
Bank to agriculture-related, MSEs, and saving and car-bon-reduction and the interest rate of a single loan will
private enterprises that are in-cluded projects, or the capital needs not be equal to or greater than 6%. For
bon Financing in the List of Key Green En-terprises of ener-gy-efficiency and car- enter-prises that have achieved significant
Supported by Central Bank Funds in bon-reduction enterprises’ carbon reduc-tion results, the preferential
Jiangsu Province day-to-day business activ- interest rate approval mechanism will
ities apply. Guarantee method: credit, or
mortgage, pledge, and/or guarantee.
A financial product jointly estab-lished
by the Jiangsu Provincial De-partment
It can be used in environ-
of Finance, the Provincial Department
mental protection projects
of Ecology and Envi-ronment, and the
approved by the Provincial
Jiangsu Rural Credit Union and issued The maximum amount is limited to 50
Evaluation Center includ-
by the Bank to borrowers. A loan risk million yuan. The loan term for working
ing energy and water con-
Environmen-
compensation fund pool for ecological capital loans is limited to 3 years, while the
servation projects, ecolog-ical
and envi-ronmental protection projects term for fixed asset loans or project loans
tal Protection
conservation and res-toration
has been established to provide loan is set at 5 years. is capped at the loan
projects, resource recycling
Loan
credit enhancement and risk com- prime rate (LPR) of the corre-sponding
projects, pollu-tion prevention
pensation for pollution prevention period in the lat-est month plus 80 basis
projects, renewable energy
and control, ecological conservation points. Guarantee method: mortgage,
and clean energy projects,
and restoration, environmental pro- pledge, guaran-tee and/or credit.
ener-gy-conservation and
tection infrastructure construction, and
envi-ronmental protection
environmental protection pro-jects
ser-vice projects. The Distributed Photovoltaic Power Generation project supported by CRC Bank’s Jiangsu Carbon Financing
undertaken by enterprises in Jiangsu
Province.
49 50
Promoting Green Investment Promoting Green Operations
We integrate the development of green finance and fulfillment CRC Bank aims to build an eco-friendly bank. We strive to promote resource-saving measures such as paperless offices
of social responsibility with the sustainable development In 2022, we made 5 new green bond and intelligent lighting management. Additionally, we have optimized our waste disposal method and launched innovative
of the Bank, and increase green investments. In 2022, we investments, with a total investment photovoltaic power generation pilot programs, all aimed at promoting the green and low-carbon transition of our operations.
made 5 new green bond investments, with a total investment
amount of over 367 million yuan.
amount of over 367 million yuan.
CRC Bank’s Green Operations KPIs (2022)
2021 2022 Unit
CRC Bank invested in the 2022 Green Bond (Phase I) of Zhejiang Changxing Financial Holding
Co., Ltd., with an amount of 90 million yuan, a yield of 4.6%, and a term of 7 years. The funds Gasoline consumption of self-owned vehicles of
In January were used for the construction of Huaxi New Energy Equipment High-tech Industrial Park Project the Bank
608,831.90 309,567.59 L
2022 in Changxing County, Huzhou. The construction project consisted of a comprehensive ecological
environment improvement project, upgrading of low-efficiency old factory buildings, new green Natural gas consumption of the Bank 123,752 73,999.73 m3
factory construction, and R&D infrastructure construction.
Total purchased electricity consumption 31,104,679 33,389,605 kWh
Total water consumption 174,663 198,170 metric ton
CRC Bank invested in the 2022 Green Dollar Bond of Yangzhou Economic and Technological
In April
Development Zone Development (Group) Co., Ltd., with an amount of 5 million US dollars
(equivalent to 31.8295 million yuan), a yield of 4.0%, and a term of 3 years. The funds were used Paper saved by electronic bills 46.9 58.79 10,000 pieces
2022 to refinance existing debts, which was in line with the green financing framework and the filing
and registration requirements of the National Development and Reform Commission. Total annual greenhouse gas (GHG) emissions
23,483.95 24,328.39 ton of CO2e
(Scope 1 + Scope 2)
Total annual comprehensive energy
4,641.31 4,534.51 ton of coal equivalent
consumption
CRC Bank invested in the 2022 Green Bond (Phase I) of Zhejiang Changxing Financial Holding
In April
Group Co., Ltd., with an amount of 8 million US dollars (equivalent to 50.9224 million yuan), a
yield of 3.7%, and a term of 3 years. The funds were used for the new energy vehicle project
2022 of Geely Automobile’s Changxing manufacturing base and the carbon-neutral water supply
integration project for southern Changxing County. Building Intelligent Monitoring
The upgrade of the monitoring platform and the transformation of the monitoring network in our monitoring center has been
CRC Bank invested in the 2022 Green Bond (Phase II) of Zhejiang Anji Liangshan State-owned completed. The monitoring network uses a 100-M broadband dedicated network to ensure that our business operations and
Holding Group Co., Ltd., with an amount of 180 million yuan, a yield of 4.0%, and a term of 5+2 security guarantees do not affect each other. Our newly upgraded monitoring platform, which utilizes the Dahua Owl platform,
In July years. The funds were used for the construction project of Jingmai Industrial Park in Anji County, has the capability to display video surveillance of key areas on wall-mounted displays, retrieve monitor footage, playback video
Zhejiang Province and to supplement the company’s working capital. The project consisted of
2022
smoothly without packet loss, sound intrusion alarm, provide access control, enable voice intercom, force locking and opening
a waste incineration power plant, a sludge disposal center, an ecological restoration (closure) of protective hatches, detect motion in the self-service area at night, as well as to integrate and connect functions to sub-set
project of the original waste landfill, a waste sorting and disposal center, a fixed comprehensive systems. These enhancements have significantly strengthened our remote security management capabilities and provide a
disposal center, and supporting projects in the park. strong security support for our sustainable, stable, and healthy development. By replacing the self-service equipment night
patrol, the platform’s intelligent remote monitoring function has helped us save an estimated 1.5 million yuan in annual costs.
CRC Bank invested in the 2022 Green Dollar Secondary Bond of Yangzhou Economic and
In Technological Development Zone Development (Group) Co., Ltd., with an amount of 1.8962
November
million US dollars (equivalent to 13.913 million yuan), a face value of 4.0%, and a yield to maturity
of 6.5602%, and a period of 3 years. The funds were used to refinance existing debts, which
2022 was in line with the green financing framework and the filing and registration requirements of the
National Development and Reform Commission.
51 52
Photovoltaic Power Generation Pilot Paperless Offices
We continue to promote the construction of “carbon neutral branches.” As part of our carbon neutrality strategy, in 2022, we We leverage fintech to promote paperless and intelligent business and offices. We have increased paperless business scenarios
launched photovoltaic power generation pilot programs at our Fushan Xiaoqiao, Yingyangqiao, and Shajiabang Party Building at the counter and the recycling rate of office supplies to reduce office supplies waste.
Service Centers. In the program, we generated electricity for our own use, and transmitted any excess electricity to the grid. We
use the 220-kV low-voltage grid-connected method, effectively reducing carbon emissions through clean energy substitution.
During the reporting period, the pilot programs generated 39,800 kWh through photovoltaics, reduced electricity costs by 24,560
yuan and decreased carbon dioxide emissions by about 26.4 tons, creating economic and environmental benefits. Approach Results
In 2022, the number of paperless transactions was 4.22
million, accounting for more than 74% of the counter business
the pilot programs generated 39,800 kWh through photovoltaics Paperless Counter Paperless transformation of over-the-counter transactions
size. Nearly 4.22 million pieces of paper (about 42,200
business certificates) were saved.
reduced electricity costs by 24,560 yuan
decreased carbon dioxide emissions by about 26.4 tons The electronic archive system separates system data
In 2022, about 2.23 million copies of printed paper lists were
from image storage to re-duce the pressure on the system
Paperless Ar-chive saved, and the use of printing paper was reduced by about
server and realize uniform, standardized, and efficient
9.32 million pieces.
management of archive image data.
The printing channels for corporate slips are increased. In 2022, the online slip rate reached 75%, reducing the
Online Slips Online channels support the printing of online banking and printing of 1.13 million paper documents and savinig about 50
web slips. toner cartridges and about 80 tankers.
Account checking channels are in-creased. WeChat,
In 2022, a total of 635,800 electronic bills were issued,
web, and online banking account checking are available.
Online Ac-count Check-ing reducing a total of 635,800 paper bills and 635,800
Online account checking is available in multiple channels,
envelopes.
reducing the printing of paper bills.
Due diligence reviews for corporate account opening
can be completed online. Account manager can register
In 2022, 14,000 surveys were conducted online, re-ducing the
Online Re-views survey information on the mobile ter-minal. On-site photo-
CRC Bank’s photovoltaic power generation pilot program in CRC Bank’s photovoltaic power generation pilot program in printing of 14,000 paper documents.
Yingyangqiao Fushan Xiaoqiao shooting is sup-ported. The generated image data will be
automatically sent to the account file.
4
53 54
Fostering the
Feiyan Culture
and Assuming
Responsibility
At CRC Bank, we adhere to the core values of “inclusive finance,
responsible bank.” As part of our commitment to these values, we prioritize
safeguarding the rights and interests of our employees, and we play an
active role in social welfare and charity. We believe that by fulfilling our
social responsibility, we can help improve the livelihoods and well-being of
people, bringing happiness to both our employees and the communities
we serve.
Caring for Employees
Popularizing Financial Knowledge
Participating in Social Welfare
55 56
Caring for Employees
In 2022,
CRC Bank earnestly safeguards the rights and interests of employees. As part of our management philosophy of “employee first
as all rivers run into the sea”, we insist on providing equal employment and democratic management. We are dedicated to the we had a total workforce of an employee turnover rate of
development of our employees, and we strive to create a “happy bank” that cares for their well-being.
7,090 employees 7.70%.
Protection of Employees’ Rights and Interests
At CRC Bank, we fully protect the legitimate rights and interests of our CRC Bank’s Employee Statistics (2022)
employees and are committed to diverse and equal employment practices.
We strictly abide by the Labor Law and the Labor Contract Law of the
660 7,090
In 2022,We also held on-campus
People’s Republic of China, prohibit the use of child labor and forced labor, Management Chinese mainland
job fairs and online presentations
and strongly oppose any form of discrimination based on age, gender,
6,274 0
and region. In 2022, we updated and improved the system and measures that reached an audience of Primary-level
Overseas
employees
for selective recruitment. We also held on-campus job fairs and online
35,000 people.
156 0
presentations that reached an audience of 35,000 people.
Labor dispatched Hong Kong, Macao,
workers and Taiwan
Number of employees by employment category Number of employees by region
Optimizing recruitment standards and improving recruitment accuracy
Based on our business development characteristics and employment needs, we have reviewed our recruitment process
and collated the talent selection standards. We concluded a set of talent selection criteria to assist us in periodizing suitable 3,235 Male
candidates while excluding those who do not meet our expectations, which further improved the Bank’s accuracy of
recruitment.
3,855 Female
Number of employees by gender
Optimizing the recruitment process and enhancing the review
To expedite the hiring process for short-listed candidates and optimize the recruitment process, we conduct the
assessment, background checking, and physical examination simultaneously. We have enhanced the candidate review 2,982 Under 30 7.69% Turnover rate
by including inquiries pertaining to potential violations of regulations and disciplines. The inquiry process is placed at the
3,846 4.05%
beginning of the recruitment process, which reduces the risk of employment. Turnover rate of
31-50 male employees
262 Over 50 3.64% Turnover rate of
female employees
Implementing online approval to improve recruitment efficiency Number of employees by age Turnover rate
Our recruitment approval process is completely online. We strictly set recruitment requirements and online approval
milestones for the pre-recruitment process, with relevant personnel linked to the system for real-time progress tracking. This We have established a sound trade union in full compliance with the Trade Union Law of the People’s Republic of China to
approach has reduced communication time and costs while ensuring a more efficient and rigorous recruitment process. promote the Bank’s democratic management and supervision. We have also established an employee representative assembly
system and hold employee representative assemblies regularly. This provides an effective way for employees to participate
in the Company’s management and major decision-making, particularly in regard to major issues that affect their immediate
interests. In this way, we have provided an open communication channel for our employees. We further strengthen our corporate
governance by electing employee representative supervisors at the assembly.
57 58
Caring for Employee Development
We prioritize the growth and development of our employees and offer a range of development opportunities. In 2022, we We put efforts into enhancing the employee promotion mechanism. By building a dual-channel (management sequence and
implemented and improved the dual-channel (management sequence and professional sequence) promotion mechanism, professional sequence) promotion mechanism, we motivate, recognize, and cultivate high-potential employees, and provide
hosted a wide range of talent development and leadership training programs, and intensified the Flying High leadership continuous vitality for the Company’s development.
training system. Throughout the year, our Head Office hosted 230 training sessions, totaling 253,000 training hours, with a total
attendance of 43,228 people. Employees across the bank completed an average of 58.61 hours of training per person across all Junior Middle Senior Man- Management
channels. managers managers agers Sequence
New Experienced
employees employees
(junior)
our Head Office hosted 230 training sessions, Key employees
(middle-level)
Expert (ad-
vanced)
Senior
experts
Profes-sional
Sequence
253,000 training hours, with a total attendance of 43,228 people.
totaling
Employees across the bank completed an average of 58.61 hours of training per person across
The dual-channel promotion mechanism
all channels.
Training statistics of CRC Bank's employees (2022)
Middle and senior executives totaling 120 participated We proceeded with the New President Development
67.68 67.74
in the five-day Leading the Flight training program in the Program to enhance leadership and hosted four
53.83%
62.71
Flying High program. empowerment training sessions for new sub-branch
heads and two leadership enhancement sessions for the 46.17%
Fintech Headquarters.
42.30
We proceeded with skill enhancement programs for We have launched the CRC Lecture Hall for front-line
business lines. We hosted seven sessions of the Star- employees to share work experience and thoughts. 38.95
making Program for the Micro and Small Finance In 2022, we hosted 23 online and offline sessions, Percentage of employees trained by gender
Headquarters, eight sessions of the Skillful Warrior with themes covering new citizen services, grid-based
Program for the Corporate Banking Department, and thinking, and business experience. 2.61%
four sessions of the Pilot Program for the Retail Banking
7.93%
Headquarters.
92.46%
Talent Training Plan for Business Line Professionals
Percentage of employees trained by employee category Training hours by each employee
Ling Fei Project
Talent Training Plan for Middle-Level Positions
Jiang Cai Project Female employees Male employees Senior management Middle management Junior
Teng Fei Project
jec g
Jia oject
Talent Training Plan for Deputy and Assistant
Pro hen
Pr
Case
ng
t
Positions
C
CRC Bank launches serial sessions to empower internal trainers and strengthen knowledge
Xin
ng
Jia
output and transfer
Qi Fei Project
To strengthen internal trainers as the pillar of knowledge transfer, CRC Bank launched the Craftsmanship:
Talent Training Plan for Middle-Level Reserve Talent Training Plan
Talents Talent Training Plan Inheritance internal trainer empowerment series on September 10, 2022. In events such as the “Good Lecturer”
for Business Line
for Internal Trainers Contest, outstanding trainers were identified and a team of excellent internal trainers of the Bank was built.
Professionals
Additionally, the Bank organized new managers and internal trainers to attend course development workshops.
In 2022, 5 course development workshops were hosted and 56 courses were developed, which promoted
internal knowledge transfer and employee development.
"Hong Hu Flying Plan" Leadership Training System "Kun Peng Flying Plan" Professional Training System
59 60
Ensuring Safety for Employees Employee Benefits and Care
To create a safe and harmonious working environment, further enhance employees’ safety awareness, and improve their ability To build a Happy Bank, we have taken measures to protect employees’ well-being and improve employee benefits. In 2022, we
to coordinate and deal with emergencies, in 2022, we launched the Fire Safety Month serial sessions, which consisted of 165 maintained 100% coverage for regular employee physical examinations. Additionally, we upgraded our employee benefit and
safety knowledge training sessions and 151 fire drills, for 3,365 trainees in total. care measures, revised and updated some employee management and benefit protection systems to provide comprehensive
support for our employees.
Case
CRC Bank’s Fintech Headquarters Building organizes fire safety knowledge training and an CRC Bank is committed to supporting the well-being of its employees, particularly those who
evacuation drill are parents. We have extended the maternity leave of female employees by 60 days on top
Revising employee leave
of the 98 days mandated by the state. We offer a 10-day parental leave for employees with
management measures
children under three years old and a 15-day parental care leave for employees with only one
In November 2022, CRC Bank’s Fintech Headquarters Building in the Suzhou 2.5 Industrial Park organized the
child. During these statutory leaves, employees receive their due wages and benefits.
2022 fire safety knowledge training and a fire evacuation drill for about 500 employees working in the building.
In this drill, professionals from a fire technical service company were invited to explain the hazards of fire,
To better protect employee benefits and recognize the dedication of our employees, in 2022,
popularize fire safety knowledge, and organize the evacuation of the building. The person in charge of fire
Raising employee CRC Bank increased all employee benefits by 1.5 times and overtime pay by 16%. This action
safety on every floor and new employees attended their corresponding fire extinguisher practical drills. Through
benefits has not only strengthened the internal drive for the Bank's development but also improved
the fire safety knowledge training and practical drill, employees’ awareness of fire emergencies and emergency
corporate unity.
response capabilities have been improved, and the safe and stable operation of the Bank’s Suzhou Fintech
Headquarters Building is better ensured.
Upgrading employee To diversify the employee benefits system, in 2022, the Bank insured all employees under the
medical and health age of 45 with the supplementary commercial medical insurance Jiangsu Yihuibao No. 1. This
insurances move has improved the medical and health insurance benefits of employees.
We are dedicated to creating a healthy and comfortable working environment for our employees. We provide employees with convenient
service facilities such as restaurants, cafes, bakeries, and hair salons. We regularly conduct inspections on workplace security and fire
safety. According to their needs for work, we provide free laundry services for work clothes, offer communication subsidies, and distribute
vehicle subsidies as per the Bank’s employee vehicle subsidy management measures. Additionally, to ensure employee comfort, we
provide a cold drink allowance during hot summer months and distribute summer and winter supplies.
The Bank’s employees attending the fire safety knowledge training and fire execution and extinguishing drill
Cafe The employee canteen
61 62
CRC Bank’s Yanran Yoga Association boosts employees’ physical and mental health
Case
Case
CRC Bank launches the Yanzhiju Hair Salon Project
To better serve the Bank’s employees and meet the haircut needs of the Bank’s VIP customers, employees and CRC Bank’s Yanran Yoga Association aims to encourage employees to relieve stress, cultivate their body and
their family members, in April 2022, CRC Bank set up Yanzhiju Hair Salon on the fifth floor of the Head Office, mind through yoga, and develop the habit of daily exercise. The year 2022 was the ninth year of Yanran Yoga
the training center, and Suzhou 2.5 Fintech Headquarters. By the end of 2022, Yanzhiju Hair Salon had served Association. In the past eight years, the association continuously optimized and improved its operation and
1,200 customers. instruction modes. At present, it has an established membership system and various teaching modes. In 2022,
the association kept up with employees’ needs and offered sessions such as basic courses, inside flow, physical
therapy, aerial yoga, and parent-child yoga.
By 2022, the association had launched 47 courses for a total attendance of more than 300 people, and had more
than 200 registered members.
the association had launched 47 courses for a total attendance of more than 300 people,
and had more than 200 registered members.
Yanzhiju Hair Salon
In accordance with the regulations of the local finance bureau and to support our employees’ families, we provide tuition
subsidies for the early stage of nine-year compulsory education and reimbursements for medical expenses and children’s
medical insurance premiums. In addition to participating in basic pension insurance, we have established a corporate annuity
scheme to ensure our employees’ pensions.
To promote a healthy work-life balance and improve employees’ quality of life, CRC Bank supports and encourages employees
to engage in various activities outside of work. The employee representative assembly leads employees’ associations to set
up sports clubs, talent clubs, life service clubs, and knowledge and skills clubs, as well as organizes a wide range of reading,
running, and badminton events. These activities not only enrich employees’ spare time but also boost their physical and mental
well-being.
Yanran Yoga Association’s sessions
The Basketball Association’s event The Farming Association’s event
63 64
Popularizing Financial Knowledge Participating in Social Welfare
We regularly launch financial knowledge communication and education campaigns in various formats. In 2022, we launched seven We strive to contribute more to public welfare undertakings. In 2022, we donated a
monthly campaigns, with themes such as the March-15 Consumer Rights Protection Day, the Special Action to Combat Pension total of 8.7684 million yuan to public welfare causes.
Frauds, Anti-Gambling and Anti-Fraud Through Payments, and the Law of the People’s Republic of China on Combating Telecom
and Online Fraud. We conducted 34 communication campaigns on various platforms, including WeChat, Douyin, Weibo, and SMS, We have stepped up efforts to help the impoverished. In January, we launched a
reaching a total audience of 141,387 people. We worked with public security authorities to carry out 299 outdoor communication themed party campaign called “Practically Serving the People.” Our Party member
events, distributed 20,826 publicity materials, and reached an audience of 27,069 people. We have also organized employees to employees formed groups and visited 11 impoverished households to bring them
study the Law on Combating Telecom and Online Fraud. So far, 2,833 people have completed the study. New Year blessings and nearly 4,000 yuan of daily necessities.
We have enhanced employees’ awareness and cognition of consumer rights protection and systematically improved professional
capabilities. We hosted seven special training sessions focusing on consumer rights protection. These training sessions covered
topics such as the Interpretation of the Implementation Measures for Protecting Financial Consumers’ Rights and Interests,
Information Protection and the Eight Basic Rights of Financial Consumers. These training sessions were attended by over 25,000
employees, including middle and senior management members, primary-level business personnel, and new recruits. We also we donated a total of 8.7684 million yuan to public welfare causes.
stepped up efforts to communicate and implement policies and released 23 cases and risk warnings related to consumer rights
protection to the whole bank, such as Case Sharing: Complaints Caused by Bank Staff Leaking Consumer Financial Information. Our Party member employees formed groups and visited 11 impoverished households to
bring them New Year blessings and nearly 4,000 yuan of daily necessities.
In 2022, we actively supported communities in their work. We donated more than 600,000 yuan in funds and supplies to support
medical workers and volunteers on the frontlines. We also sent essential items such as umbrellas and masks to assist them in their
efforts.
We regularly launch education aid programs of various types in different places. According to our Feiyan Education Aid Plan
which supports targeted poverty alleviation through finance, in 2022, we proceeded with the Feiyan Student Aid program. With
the strong support from our primary-level Party branches, in the year, we provided education assistance worth 518,000 yuan to 65
impoverished college students in Changshu. In addition, we carried out other projects, including the Enjoy the Sunshine Together
education aid program for impoverished children in Badong County, the centralized education aid program in Henan Province, and
the Lijin Children’s Palace program.
CRC Bank’s motivative photovoltaic donation project produces considerable benefits
Case
In 2021, the CRC Bank Foundation donated 494,200 yuan to build a 100KW distributed power generation system
project in Jiangyi Middle School, Yuanmou County, Chuxiong Yi Autonomous Prefecture, Yunnan Province. It was
the foundation’s first motivative poverty alleviation project. The project was completed on September 22, 2021,
connected to the grid, and put into power generation. In 2022, the project generated 165,014.2 kWh. The school
consumed 32,026.2 kWh of it, while the rest 132,988 kWh was transmitted to the grid, bringing an income of
44,657.37 yuan, and saving 16,333.36 yuan in electricity costs for the school. Up to now, the project has brought
60,990.73 yuan of income to the school. It becomes a replicable public-welfare brand project.
Financial information communication and education campaigns launched by CRC Bank
65 66
Key Performance Data
Indicators 2021 2022 Unit Indicators 2021 2022 Unit
Total loans 1,627.97 1934.33 100 million yuan Under 30 years old 3,478 2,982 people
Number of employees
The total number of loan households 38.94 45.07 10,000 households 31-50 years old 3,136 3,846 people
by age group
Personal business loan 648.66 741.94 100 million yuan Above 50 years old 235 262 people
Services for Number of personal business loan households 18.95 23.54 10,000 households China mainland 6,849 7,090 people
inclusive fi-nance Number of employees by
Allocation of community and admin-istrative village Abroad 0 0 people
341 341 PCS geographical region
institutions (Chang-shu)
Hong Kong, Macao and Taiwan 0 0 people
Family information filing 167.45 176.73 10,000 people
Work related fatalities 0 0 people
Family covered by family information filing 84.9 90.65 10,000 households
Percentage of employees Male employees 46.55 46.17 %
Agriculture-related loans 1,151.19 1,344.09 100 million yuan
trained by gender Female employees 53.45 53.83 %
Village bank 31 32 PCS
Percentage of employees Senior management 1.07 2.61 %
Services for rural Village bank service outlets 168 179 PCS
trained by employee Middle management 8.25 7.93 %
vitalization
Inclusive financial service outlet 238 200 PCS
category Junior employees 90.68 92.46 %
Light outlets 95 88 PCS
Total hours of training per Male employees 65.66 62.71 hours
Serving rural settlement account 52 31 10,000 households
person, by gender Female employees 66.49 67.68 hours
Serving green Green credit balance 15.6 22.76 100 million yuan
Total hours of training Senior management 34.54 38.95 hours
development
Green bond investments 0.8 3.67 100 million yuan
per person, by employee Middle management 67.08 42.30 hours
Direct greenhouse gas emissions 1,601.81 838.81 tCO2e
category Junior employees 66.38 67.74 hours
Indirect greenhouse gas emissions 21,882.14 23,489.59 tCO2e
Total number of suppliers for cen-tralized procurement 245 256 PCS
Total gasoline consumption by owned vehicles 608,831.90 309,567.59 L Supply chain
Number of suppliers that passed en-vironmental and social
management 171 182 PCS
Environmental Total gas consumption 123,752 73,999.73 m3
audits
management
Total electricity consumption 31,104,679 33,389,605 kWh
Products and Effective complaint handling rate 100 100 %
Total energy consumption 4,641,31 4534.51 tce Services Complaint handling satisfaction rate 98 98 %
Total water consumption 174,633 198,170 Tons
Total public welfare investment 672.51 876.84 10,000 yuan
Amount of paper saved by paperless billing 46.9 63.75 Tons
Community public University students scholarship do-nation 110.08 87.65 10,000 yuan
Total number of employees 6,849 7,090 people welfare Total value of the donated facility 130.87 120.27 10,000 yuan
Managements 638 660 people
Supporting the sale of agricultural products 396.70 428.14 10,000 yuan
Number of employees
Employee Employees 5,912 6,274 people Resumption
by employment type Special credit funds for resumption of work and production 117.47 25.49 100 million yuan
responsibility of work and
Dispatched em-ployees 299 156 people
production Products launched to help resume work and production 16 17 PCS
Number of employees Male employees 3,188 3,235 people
by gender Female employees 3,661 3,855 people
67 68
ESG Indicator Index
Recommendations of Recommendations of
Contents GRI Standards Contents GRI Standards
disclosure of the SSE disclosure of the SSE
102-1, 102-50, Drive Technology and Business
About This Report
102-52, 102-53 Inte-gration
Explore the
Executive's Statement 102-14 Activating the Po-tential of Science
power of
and Technology
technology to
102-2, 102-4,
Business Layout build caring
102-6, 102-7 Enhance Customer Experience 418,416
services
About Us Safeguard Infor-mation Security
Company Culture 102-16
301
and User Privacy
Our Achievements
Addressing Notice Articles 1, 3; Guidelines Article 3:
Guidelines Article 34, 36: Paragraphs Climate Green Finance Development paragraphs 1, 2, 3, 5, 9; Guidelines Article 201-2
Corporate Governance System 1, 4; Guidelines Article 37, 38, 39: Change, 4: Paragraphs 2
102-18
Development Paragraphs 1, 2,3; Guidelines Article 40, Building a Notification 3, 5: Paragraph 2; guideline 4:
Adhering to Green Operation 302-4, 305-4
41: Paragraph 1, 2 Green Bank paragraphs 2
Investor Communication 102-21 Guidelines Article 25: Paragraph 1,2,3,4,5; 102-8, 401-2, 404-2,
Corporate
Creating Caring for Employees Notice Articles 2, 5: Paragraph 1,3 ; 403-1, 403-5, 403-6,
Governance Systematic Risk Prevention 102-15
Feiyan Culture, Guidelines Article 4: Paragraphs 1,3 403-7, 403-9
Party-Led Development 102-18 Inheriting Social
Financial Educa-tion 413-1
Responsibilities
Business Ethics and Compliance Notice Articles 1, 2 205-1, 205-2, 205-3 Social Welfare Notice Articles 28, 29 203-2, 413-1
Responsible Sourcing 102-9 Key Performance Data Guidelines Article 25: Para-graph 5
102-14, 102-16,
Responsibility Management ESG Indicator Index 102-55 102-55
102-20
102-18, 102-40, Reader's Feedback Form
Social Communication with Stakeholders
102-43
Responsibility
Management 102-42, 102-47,
Identification of Material Issues
102-44
UN Sustainable Development Goals 203-2, 413-1
Adhere to Serving Rural Revitalization 201-1, 203-1
inclusive
Support the Development of Micro and
navigation, 201-1
focus on urban Small Businesses
and rural Deepen Financial Benefits for the
201-1
development People
69 70
Reader's Feedback Form
Dear reader,
Hello!
Thank you very much for reading 2022 Social Responsibility (ESG) Report of Jiangsu Changshu Rural Commercial Bank Co.,
Ltd during your busy schedule. We look forward to your comments and suggestions on the report and our work. You can send the
completed questionnaire through mail or email after scanning. Thank you!
Address: 58 New Century Avenue, Changshu City, Jiangsu Province
E-mail: 601128@CRCbank.com
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