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交通银行:交通银行H股公告-2020年度报告2021-04-23  

                        :03328
                     02
                     03
                     04
                     07
                     08
                     10



                     13
                     13
                     27
                     40
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                     48




              2005
       1987
1908
                      49
                      54
                      69
                      80
                      85
                      88
                      90
                      92



                      97
                     104
                     110
                     239


                     245




              2020
       2015
2007
               2021   3   26       2020                 15
         15




        2020                              742.63
    A     H                    0.317               235.41




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    H   3
    Bank of Communications Co., Ltd.                           202          2
                                                                     11




                                                                     22




       188



          188                          A
    200120                                                     188
    86-21-58766688                     H
    86-21-58798398                                      183
    investor@bankcomm.com                  17   1712   1716
    www.bankcomm.com
                   20



A                                                      9131000010000595XD


     www.sse.com.cn
H
     www.hkexnews.hk




A                            601328
H                            03328
                     1       360021




4
1908                         1987   4   1
                                 2005   6
       2007   5




                        18                      23


                  1+1




                             6




                                            H        5
                       TOP                                TOP

                      2020                               2020
                             1000                           500


    2020                            1000   11     2020        500    162




     2020

     2020



    2020
                                                           CFCA




             2020




                                                                           1




                                                2020

                                                                    TOP    ,


                                                2020



1     2021   3   31
                                                          2020        2019           2018        2017        2016



                                                         153,336     144,083        130,908     124,873     131,315
                                                          45,086      43,625         41,237      40,551      36,795
                                                         246,724     232,857        213,055     196,520     194,027
                                                          86,425      88,200         86,067      83,265      86,110
                                                          78,274      77,281         73,630      70,223      67,210



                                                       10,697,616   9,905,600      9,531,171   9,038,254   8,403,166
                 1
                                                        5,848,424   5,304,275      4,854,228   4,579,256   4,220,635
                                                        9,818,988   9,104,688      8,825,863   8,361,983   7,770,759
                 1
                                                        6,539,254   6,005,070      5,724,489   5,545,366   5,284,059
                                                         866,607     793,247        698,405     671,143     629,142


                                               2
                                                             0.99        1.00           0.96        0.91         0.89
                                                   3
                                                             9.87        9.34           8.60        8.23         7.67

                                                                                                                  (%)
                                                             0.77        0.80           0.80        0.81         0.87
                            2
                                                            10.35      11.20          11.36       11.40       12.22
             4
                                                             1.57        1.58           1.51        1.51         1.78
         5
                                                            28.29      30.11          31.50       31.85       30.90
                                                             1.67        1.47           1.49        1.50         1.50
                                                          143.87      171.77         173.13      154.73      153.61


     6
                                                        1,021,246    911,256        817,549     790,381     723,961
                                    6
                                                         727,611     689,489        634,807     609,454     568,131
                        6
                                                         134,610     100,057         60,025      59,975      59,920
                 6
                                                         159,025     121,710        122,717     120,952      95,910
             6
                                                        6,695,462   6,144,459      5,690,542   5,646,313   5,163,250
         (%)6                                               15.25      14.83          14.37       14.00       14.02
                 (%)6                                       12.88      12.85          12.21       11.86       12.16
                        (%)     6
                                                            10.87      11.22          11.16       10.79       11.00


1.                                      2018                            [2018]36


2.                                                            9                                  2010
3.
4.
5.
6.



                                                                                                             H      7
            2020
                           10   8%
        1.28%


                   7.88%



      2020




    4,000
                   2


                                     e
             e




8
                                               18%




2,134     2012     2017                1,460         13



        800                      6,655.30




              99.63%      2019




                                                          H   9
                                                                    2020




                                               2020                         10.7
    8%                               782.74                1.28%
                              5.96%    6.42%    3.35%




                                                                                            2020
                  5,441.49            10.26%
         53.3%                                                      50%


                                                           51.72%    15.50%        21.67%    2020
                       5,341.84                 2,536.03             8.9%
                                                                           2.29%               27
          1.57%
                             (AUM)      3.9
AUM                                                        35.18%
                                                               1



1
               152%                                                   5,337.97
 384.37%

                                                                                 2020
           829.11        31%                                                            562.69
               14.65%




                                       


                                                         18%   2020
2.85%             0.28

    2020                                                              531


                               1                                40%




                                                                                        e
                                           85%       e
        Easy                                                                                APP
 2020                              (MAU)         5,500




                                                                                             H
12
      2020


        101.6                      2.3%




                    1.75                                                              1.5




      2020




                                                                                             782.74
     1.28%                      2,467.24                 5.96%                   1,533.36              6.42%
                       450.86                 3.35%                                          1.57%
                                 28.29%               1.82


                                                                         10.70                        8.00%
             5.85                          5,441.49           10.26%                941.02                     6.54
                           5,341.84             8.90%            2,536.03


                                                                          1.67%                0.20
              562.69                  71.88             14.65%               143.87%



1.
                                           864.25                17.75               2.01%
                                                             101.05               19.45%




                                                                                                         H      13
                    2020                  2019            (%)

                    153,336               144,083        6.42
                     93,388                 88,774       5.20
                     45,086                 43,625       3.35
                    246,724               232,857        5.96
                    (62,059)               (51,954)    19.45
                       (484)                  (270)    79.26
                    (15,729)               (11,432)    37.59
                    (82,027)               (81,001)      1.27
                    (66,004)               (66,560)     (0.84)
                     86,425                 88,200      (2.01)
                     (6,855)               (10,138)   (32.38)
                     79,570                 78,062       1.93




                                   2020
                                              %          (%)

                    153,336                 62.15       6.42
                     45,086                 18.27       3.35
                     13,844                  5.61     (13.13)
                      1,177                  0.48     276.04
                        222                  0.09     (46.38)
                     15,170                  6.15      29.80
                     17,889                  7.25       6.49
                    246,724                100.00       5.96



2.
         1,533.36          92.53
62.15%




14
                                  2020 1   12                                    2019 1     12



                                                        (%)                                              (%)


                        788,180        10,770           1.37           810,744        11,691            1.44
                        811,543        16,180           1.99           820,846        24,167            2.94
                      5,522,008       251,468           4.55         4,969,586       242,948            4.89
                      2,672,875        90,683           3.39         2,498,842        88,647            3.55
                      9,794,606       369,101           3.77         9,100,018       367,453            4.04
                        947,106                                        812,366
                     10,741,712                                      9,912,384

                      6,325,312       139,142           2.20         5,919,435       139,153            2.35
                      2,053,415        46,653           2.27         2,027,770        57,650            2.84
                      1,037,751        29,970           2.89           764,402        26,567            3.48
                      9,416,478       215,765           2.29         8,711,607       223,370            2.56
                      1,325,234                                      1,200,777
                     10,741,712                                      9,912,384
                                      153,336                                        144,083
         1
                                                        1.48                                            1.48
               2
                                                        1.57                                            1.58
         1,3
                                                        1.69                                            1.67
               2,3
                                                        1.77                                            1.77


1.
2.
3.



                            6.42%               1.48%                                       1.57%
     1




                                                                     2020
         %                                 1-3                 4-6                  7-9             10-12

                                            1.45                1.44                 1.54               1.47
                                            1.55                1.52                 1.61               1.58
                                            1.65                1.65                 1.75               1.69
                                            1.75                1.73                 1.82               1.79




                                                                                                    H       15
                                               2020   2019




                                        (325)                (596)            (921)
                                        (274)              (7,713)          (7,987)
                                      27,013              (18,493)           8,520
                                       6,178               (4,142)           2,036
                                      32,592              (30,944)           1,648

                                       9,538               (9,549)             (11)
                                         728              (11,725)         (10,997)
                                       9,513               (6,110)           3,403
                                      19,779              (27,384)          (7,605)

                                      12,813               (3,560)          9,253



                             92.53
     128.13                            35.60


 1
                       3,691.01      16.48            0.45%
                                     68.13%      24.57%   2.92%


A.
                                                                2,514.68
       85.20   3.51%                  5,524.22




16
                                            2020   1    12                             2019   1     12

                                                                     (%)                                       (%)

                                    3,531,559      151,301           4.28     3,124,000       145,053         4.64
                                    1,251,162       49,603           3.96     1,168,636        50,912         4.36
                                    2,280,397      101,698           4.46     1,955,364        94,141         4.81
                                    1,797,028       94,684           5.27     1,632,315        90,667         5.55
                                      493,737       31,033           6.29       454,968        34,307         7.54
                                    1,303,291       63,651           4.88     1,177,347        56,360         4.79
                                      193,421        5,483           2.83       213,271         7,228         3.39
                                    5,522,008      251,468           4.55     4,969,586       242,948         4.89



B.
                                906.83                   20.36                 2.30%
         1,740.33


C.


107.70              9.21              7.88%                                                          7


D.
                                                                     161.80                       79.87
33.05%                                                                         95


 2
                               2,157.65                      76.05              3.40%



A.
                                                                      1,391.42                     0.11
0.01%                      64.49%




                                                                                                          H     17
                            2020   1      12                            2019   1      12

                                                   (%)                                           (%)

                    4,236,366       89,749        2.12        4,016,938         92,749          2.31
                    1,867,106       17,401        0.93        1,761,404         17,087          0.97
                    2,369,260       72,348        3.05        2,255,534         75,662          3.35
                    2,088,946       49,393        2.36        1,902,497         46,404          2.44
                      811,519        6,593        0.81          701,742          5,057          0.72
                    1,277,427       42,800        3.35        1,200,755         41,347          3.44
                    6,325,312      139,142        2.20        5,919,435        139,153          2.35



B.
                                                 466.53                            109.97
19.08%                                                   57


C.
                        299.70                  34.03               12.81%
         2,733.49


3.


                                       450.86                   14.61                 3.35%




                                                2020                    2019                      (%)

                                                20,107                  21,050                  (4.48)
                                                16,889                  14,400                 17.28
                                                 4,200                    3,098                35.57
                                                 3,706                    4,337               (14.55)
                                                 2,617                    2,520                  3.85
                                                 1,531                    2,024               (24.36)
                                                   248                      240                  3.33
                                                49,298                  47,669                   3.42
                                                (4,212)                  (4,044)                 4.15
                                                45,086                  43,625                   3.35




18
4.
                      660.04             5.56                                 28.29%
1.82                                                          28.29%          2




                                                 2020                2019                      (%)

                                                 22,638              22,291                   1.56
                                                  9,829              10,994                (10.60)
                                                 25,649              25,170                   1.90
                                                  7,888               8,105                  (2.68)
                                                 66,004              66,560                  (0.84)




5.
                          625.43           103.19              19.76%
     562.69   71.88             14.65%




6.
                        68.55            32.83              32.38%                7.93%
25%



1.
                      106,976.16                 7,920.16             8.00%




                                                                                       H        19
                                                       2020     12    31                         2019    12    31
                                                                                  (%)                                    (%)

                                                   5,720,568                 53.48           5,183,653                52.34
                                                   3,237,337                 30.26           3,005,843                30.34
                                                     817,561                  7.64             760,185                 7.67
                                                     571,130                  5.34             648,488                 6.55
                                                     351,020                  3.28             307,431                 3.10
                                                  10,697,616                100.00           9,905,600               100.00



1




                                    2020    12    31                 2019    12   31               2018       12    31
                                                        (%)                              (%)                             (%)

                                3,707,471           63.39       3,346,476            63.09       3,061,915            63.08
                                1,251,162           21.39       1,189,543            22.43       1,170,200            24.11
                                2,456,309           42.00       2,156,933            40.66       1,891,715            38.97
                                1,980,882           33.87       1,754,765            33.08       1,635,627            33.69
                                1,293,773           22.12       1,135,428            21.41       1,007,528            20.75
                                  464,110            7.94         467,387             8.81         505,190            10.41
                                  222,999            3.81         151,950             2.86         122,909             2.53
                                  160,071            2.74         203,034             3.83         156,686             3.23
                                5,848,424          100.00       5,304,275           100.00       4,854,228           100.00



                                58,484.24                              5,441.49                   10.26%
                              5,748.52                 12.33%


                 37,074.71                         3,609.95                  10.79%
       0.30        63.39%                              616.19                                  2,993.76
                           42.00%


               19,808.82                         2,261.17                   12.89%
     0.79       33.87%                                      1,583.45                    13.95%
      22.12%                          32.77                   0.70%


                      429.63               21.16%




20
                  2020      12   31                 2019     12   31
                                         (%)                                  (%)

                1,812,785              31.00     1,844,304                34.77
                  990,248              16.93       943,076                17.78
                3,045,391              52.07     2,516,895                47.45
                2,191,847              37.48     1,926,508                36.32
                  853,544              14.59       590,387                11.13
                5,848,424             100.00     5,304,275               100.00




                                                 2020                    2019
                                               12 31                   12 31

                                                134,052                 125,540
                                                 56,269                   49,081
                                                   (683)                   (1,329)
                                                (53,828)                 (41,983)
                                                  5,052                     2,688
                                                   (301)                       55
                                                140,561                 134,052



2
    32,373.37                     2,314.94           7.70%




                  2020      12   31                 2019     12   31
                                         %                                    %

                2,787,701              86.11     2,585,678                86.02
                  449,636              13.89       420,165                13.98
                3,237,337             100.00     3,005,843               100.00




                  2020      12   31                 2019     12   31
                                         %                                    %


                  482,588              14.91       406,498                  13.52
                2,019,529              62.38     1,929,689                  64.20

                  735,220              22.71       669,656                22.28
                3,237,337             100.00     3,005,843               100.00



                                                                        H       21
                    27,877.01                             2,020.23              7.81%




                                      2020      12   31                      2019      12   31
                                                               (%)                                  (%)

                                    2,057,685                73.81         1,788,034              69.15
                                       26,940                 0.97            29,797               1.15
                                      552,765                19.83           634,303              24.53
                                      150,311                 5.39           133,544               5.17
                                    2,787,701               100.00         2,585,678             100.00



                    5,527.65                                  2,005.90
       3,521.75   36.29%   63.71%




                                                                     (%)

2018                                            6,903            4.99      24/01/2023              1.03
2018                                            6,420            4.82      24/01/2021              0.95
2017                                            6,330            4.39      08/09/2027              0.91
2017                                            5,680            4.44      09/11/2022              0.84
2018                                            5,000            4.98      12/01/2025              0.75
2018                                            4,420            4.83      22/01/2021              0.66
2018                                            4,400            4.97      29/01/2023              0.66
2018                                            3,500            4.45      27/04/2028                 -
2016                                            3,333            3.33      22/02/2026              0.49
2017                                            3,330            4.30      21/08/2024              0.48




22
 3




                                                                                 2020   12    31       2019      12    31

                                                                                              1,109                      907
                                                                                               (142)                    (148)
                                                                                                967                      759



2.
                              98,189.88                          7,143.00                     7.85%
             5,341.84           8.90%                           66.60%                          0.64
                                           1,165.91               6.12%                                18.20%
      2.71



                                                                                      65,392.54
5,341.84           8.90%                                        66.39%                          0.75
      33.52%                 0.72                                                     43.09%                          0.18
                    56.82%                      0.15




                                      2020      12   31           2019      12   31                2018     12   31
                                                          (%)                           (%)                              (%)

                                    4,341,524           66.39   4,031,784           67.14       3,944,098              68.90
                                    2,005,934           30.67   1,835,688           30.57       1,748,857              30.55
                                    2,335,590           35.72   2,196,096           36.57       2,195,241              38.35
                                    2,192,231           33.52   1,969,922           32.80       1,776,488              31.03
                                      812,534           12.42     762,669           12.70         687,393              12.01
                                    1,379,697           21.10   1,207,253           20.10       1,089,095              19.02
                                        5,499            0.09       3,364            0.06           3,903               0.07
                                    6,539,254          100.00   6,005,070          100.00       5,724,489             100.00




                                                                                                                  H         23
3.




                                                                   21.



                                         40.



                                3,071.20                          1,393.85


                   1,493.98                     2,319.43



                   945.91                  127.83



                   882.77                      15.49




1.




                        2020                                              2019
                                     1                                                 1
                       (%)                      (%)                      (%)                  (%)

         37,936      43.89      88,342      35.81      34,369       38.96         75,929    32.61
          9,448      10.93      20,069       8.13      10,205       11.57         17,916     7.69
         11,725      13.57      27,112      10.99        8,151        9.24        24,097    10.35
         16,081      18.61      34,035      13.79      15,132       17.16         31,081    13.35
         12,216      14.13      19,771       8.01        8,107        9.19        19,302     8.29
            283       0.33       6,563       2.66       (2,002)      (2.27)        6,177     2.65
          8,453       9.78      13,856       5.62        8,932      10.13         14,558     6.25
     2
         (9,717)    (11.24)     36,976      14.99        5,306        6.02        43,797    18.81
     3
         86,425     100.00     246,724     100.00      88,200      100.00        232,857   100.00


1.

2.
3.
4.




24
2.




                 2020 12    31                                    2019 12      31
                    (%)                    (%)                       (%)                     (%)

     1,786,446    27.31   1,576,465      26.96    1,657,282        27.58     1,434,280    27.04
       768,470    11.75     701,865      12.00      664,151        11.06       572,226    10.79
     1,348,298    20.62     831,454      14.22    1,216,551        20.26       740,248    13.96
     1,072,501    16.40     958,527      16.39      983,484        16.38       827,110    15.59
       734,423    11.23     680,088      11.63      694,097        11.56       585,712    11.04
       330,087     5.05     232,864       3.98      306,599         5.11       212,871     4.01
       495,356     7.58     359,368       6.14      465,096         7.75       391,517     7.38
         3,673     0.06     507,793       8.68       17,810         0.30       540,311    10.19
     6,539,254   100.00   5,848,424     100.00    6,005,070       100.00     5,304,275   100.00



3.




                                           2020                                 2019
                                                              %                              %

                                      246,724          100.00              232,857       100.00
                                      115,330           46.74              107,616        46.22
                                      113,730           46.10              103,631        44.50
                                       15,892            6.44               19,908         8.55
                                        1,772            0.72                1,702         0.73
                                       86,425          100.00               88,200       100.00
                                       45,310           52.43               40,177        45.56
                                       28,945           33.49               30,433        34.50
                                       11,792           13.64               17,537        19.88
                                          378            0.44                   53         0.06




                                                                                         H   25
                                                                             2014
                                                                              2018
                                                                15.25%
12.88%                       10.87%




                                                                   727,611            614,452
                                                                   862,221            747,744
                                                                 1,021,246            900,694
                       (%)                                           10.87              10.21
                 (%)                                                 12.88              12.42
           (%)                                                       15.25              14.96


1.
2.




                             2020



                                                                                    7.50%




                                         2020         2020         2020                2020
                                       12 31         9 30         6 30                3 31

                                         862,221      821,274      801,083             808,639
                                      11,502,604   11,616,142   11,459,393          11,262,732
     (%)                                    7.50         7.07         6.99                7.18




26
37,074.71                        +10.79%             43,415.24                     +7.68%
                                                                          +9.27%
+13.88%
1.
                                                                                B-G-C
                         e
                             e    e         e        e
                                                e          78%
                                                                                   4
     10.28                       6.44%
              +


2.
                    +                                            +



      5,100                                     1,800                    27.07%


3.
                                                    745              4,758.83           51.19%
                        18            113
                                                    727.35                68.69%
     65%


             2020                                        2020


4.




                                 e




                                                                                                 H   27
                                               2,607.53                      968.02             59.04%
                          752.84                               15.84                     5.4             51.72%
              1.91%                    1.31                                             4.08%
          96                           2,766


                                                          334.89                      30.58%
348.24                            21.97%


5.


        30
                      10.33                        9.97%




                                                                               379.36
43.89%                 4.93




                                               e                                                 2020
               85%      2020      12                                   APP



                                                                                  1,421.85
     26.13%                   7                           12.73%                                2.47
                 84                                                                            500
                 200                                                                    100




28
           2020                                                 2.82                  712
      108.48                       25.02


                                                            +                                            +


                        5,100                                        1,800                  27.07%


                                                                                                             EASY
       EASY       EASY      EASY


     3,326.59                   6.67%                           235.23                36.43%
                40.58


                                                                                       21
106                                        NRA        FT
                                                                         12
                                                 80                                              70%




21,922.31                          +11.29%                 19,808.82                  +12.89%
                                                                                  +13.95%
1.                AUM
                                                 +
                                             +        +


                                                                                    1.79
                           3.34%                                50        600          173.72
       15.50%                                (AUM)                              38,955.66


                                                                                                     H         29
4,492.51              13.04%                                                                                   50
                 AUM       26,026.45                          19.24%          AUM       66.81%                3.70
                               AUM       17,897.50                         16.96%


2.
                                                                                +       +


24.40%               AUM             63.94%        AUM                                                   76.34
               35.18%


                                                               2,388.17                       90.30%
AUM                                                                                  19.86
216.17%


AUM        8,788.9                      15.55%                    33.93                     17.34%


3.




     H5                                               12,937.73                      13.95%
                                                          1
                                75.18%               17                                                0.45
                               515                        1,227.60                      827.74



                                          4.15                    211.19




4.




                                                                                                              5




                                                 6.11                       21.67%
                                                                  2
8,338.01                       25.93%

1    17
2


30
5.
                                             API


                                                           PLUS
                                                                            7,266
     54.69%                               7.65


                                                                                       10


                         29,042.49                        9%                        308.38
                              1.5                                    4,640.13
2.27%


                              19,719.18            15,923.90                    686.35




                                            +
                                           (AUM)                2018-2020                6.11%
12.71%      13.04%                                  AUM                         2018   41.57%
     2020    63.94%
                                                    2017-2019



              +      +




                     +




            APP                           2020




                                                                                         H   31
        1,165.91          -6.12%                 32,373.37               +7.70%
          18.20%            -2.71                       3.39%

                           6,540.38                             75.66%               29



1.




1,550               420                             98%                  98%              QFII/
RQFII                                            104.64                               799.9
                                                  CIPS                             2020



2.
                                                                         30%
               53.54                             1.33                       4.40
                   2.21                          3,627               3,835



                                           500              7,367
        10



                                                 2,508      2,773
                                           256
             250                      33


                                                                                          7




               FDR001                                               (DVP)




32
3.




                                                                            10,938.35
1,979.15           22.09%                                  5,727.63                     2,982.16
     108.62%                52.36%               21.72
                                             5,746.45                      31.78%


                                                          T+0
                                                                                          300




                                                                                        6+1




                                      2,326.70                    327.28            16.37%
               1,836.87          644.23                  54.02%
                            163.56%                        17.6%




         1




82.03              +47.51%                         4,956.44                         +16.69%
               10.48%     +3.28                                     4.63%              +0.34



         1


1



                                                                                                   H   33
                                                               2007     12                             140


                                                                                                             30
                                                    3,092.72                      317.99                                      32.02
                   7%                       2,687.66                                            1,666.47
     264                   386                                 38




                                   2007    10                        57.65
        85%       15%
                                                                    (QDII)


                                                                                  187.01                              (AUM)6,493.25
                                 12.18                    7%


                                                   2005    8                      2
                                                                    65%      30%          5%
                                                60.18                 47.38                                        12.60
     114%
                 2/80                    5/93                                              200%        14
     100%                                         3,395                               54.25%


                                                                    2019      6                   80


     88.74                  87.42                                   6.65                         647%


5,337.97                             384.37%                                                                                3,178.66
           59.55%                          914.22                17.13%


                                          2010     1                         51
62.50%       37.50%
                                                                715.01                         69.53
             1
10.35                     29%
                                                          172.25                           20.10%


                                                                      2017        12                   100
                                                                                                                   490.38
    113.60                                 12.35                      610%
                                                                                                              76             430.19
                        36.87%                                               ROAE         ROAA



1                            IFRS9                                                IAS39


34
                                                  1998   6                            2007     5
          2017          5   19                                                                             73.14%


233.60                           77.8                                 8.51                    70%


                                                             2000   11                  4
                                       17                                     7.69                 5.55
          1,280                             20%
                                                                         12.87%                           12.62%
                                   1
45.80%




61.09                            -3.99%                               12,409.92                           +6.61%
                        7.80%                  -0.43                                 11.60%                   -0.15



              23             18

1.
                                                                                             EASY         EASY        EASY
EASY



3,326.59                                6.67%                         235.23                       36.43%
               40.58


2.
                                                                         18                   23
                    69                                                                                                     2020


                                                                125                  1,004
     31                      108                              256                        31                      62
26                 81



          1




1                                       2020


                                                                                                                       H     35
3.
                                                                         CIPS
                                                                                      2.03


4.


      12,073.28                                  117.44




       2020




                                           1+1
                  4                                                 16           35
                                                                                             2020
     515.7



                                                                         (RES)



       16




1.


                                                                   (MAU)3,102.90               39.88%
       APP                                            84.70%   38.23%
                       2    App


                                                               +
                                                               APP
                      APP                  6,528.37                        2,421.82
                      79.72%      42.15%



36
                                                                                APP




                                                                  633
                                                     7                      6
                      3




        158.98%                                                   159.66%


2.
                                                                                                       22.7
               100%                 98.08%          2019                    A
      2020            3.15




57.24             +13.45%                           3,976                       4.38%
        2.85%         +0.28                                       3,190          3.52%

1.




2.
                                                    e                            400
                              85%                                                      60



                                                         (MAU)3,102.90                39.88%
APP           (MAU)2,421.82          APP     2020
                                                                                                   7
                                                                                               2020
             (CFCA)



                                                                                               H        37
                                                  e



                                       +


                                                                                       95559
                                      4.7                        70


3.
                                                                                               1
                                75%                    75%
                   40%                       59                             4                      1.8
              95%


4.
                                              N                   1+1+N




                                                                                                    1



5.


              70%
                                                                      300                           600
                         70            RPA
                                                             90%                           32
                                      49              IPV6                        IPV6
                         TMMi                           (TMMi)
                                                                                2021
            2020



6.


     100%                                                              120
                                       7*24
2




38
H   39
                829.11     196.21         538.28
                                 141.44




            976.98       1.67%            196.55
     0.20




40
                   2020     12   31                    2019     12    31                   2018     12   31
                                        (%)                                  (%)                                (%)

             5,668,199                 96.92     5,111,715                 96.37     4,662,605                96.06
                   82,527               1.41          114,517               2.16          119,111              2.45
             5,750,726                 98.33     5,226,232                 98.53     4,781,716                98.51
                   52,652               0.90           16,963               0.32           13,711              0.28
                   26,713               0.46           42,508               0.80           38,456              0.79
                   18,333               0.31           18,572               0.35           20,345              0.42
                   97,698               1.67           78,043               1.47           72,512              1.49
             5,848,424                100.00     5,304,275             100.00        4,854,228            100.00




            2020     12   31                                                2019     12    31


              (%)                              (%)                             (%)                              (%)

71,677        1.93          60,851             1.64      101,987              3.05          60,022             1.79
10,841        0.55          29,264             1.48       12,280              0.70          30,472             1.74
 2,395        0.19           7,132             0.55           2,380           0.21           6,214             0.55
 7,684        1.66          18,245             3.93           9,449           2.02          20,589             4.41
  204         0.17           1,648             1.36              97           0.17           1,685             3.03
  558         0.55           2,239             2.19             354           0.37           1,984             2.06
    9         0.01               88            0.05             250           0.12                26           0.01
82,527        1.41          90,203             1.54      114,517              2.16          90,520             1.71



   716.77                               303.10                                 1.93%                            1.12
         608.51                                8.29                            1.64%                            0.15



  108.41                               14.39                                0.55%                             0.15
    292.64                               12.08                              1.48%                             0.26




                                                                                                         H       41
                 2020     12   31                            2019     12   31


                   (%)                    (%)                   (%)                    (%)

     3,707,471    63.39        78,830     2.13   3,346,476    63.09        59,443     1.78
     1,980,882    33.87        18,773     0.95   1,754,765    33.08        18,574     1.06
     1,293,773    22.12         4,849     0.37   1,135,428    21.41         4,038     0.36
      464,110      7.94        10,558     2.27    467,387      8.81        11,135     2.38
      120,985      2.07         1,542     1.27     55,560      1.05         1,647     2.96
      102,014      1.74         1,824     1.79     96,390      1.81         1,754     1.82
      160,071      2.74              95   0.06    203,034      3.83              26   0.01
     5,848,424   100.00        97,698     1.67   5,304,275   100.00        78,043     1.47




                 2020     12   31                            2019     12   31


                   (%)                    (%)                   (%)                    (%)

     3,707,471    63.39        78,830     2.13   3,346,476    63.09        59,443     1.78


      708,649     12.12         9,738     1.37    637,943     12.03         8,665     1.36
      658,203     11.25        29,301     4.45    601,143     11.33        24,711     4.11
      577,500      9.87        10,876     1.88    508,863      9.59         2,428     0.48


      334,399      5.72             234   0.07    284,797      5.37             124   0.04
      348,185      5.95         4,711     1.35    264,495      4.99             877   0.33
      204,856      3.50         9,823     4.80    221,381      4.17        11,601     5.24


      221,313      3.78         2,156     0.97    215,642      4.07         1,210     0.56
      135,732      2.32         3,683     2.71    135,998      2.56         2,099     1.54
      125,367      2.14         2,625     2.09    117,555      2.22         2,999     2.55
      118,702      2.03              10   0.01    107,865      2.03              11   0.01
      112,961      1.93         2,908     2.57     96,875      1.83             728   0.75
       85,570      1.48         1,075     1.26     93,314      1.76         2,515     2.70
       34,886      0.60             701   2.01     32,259      0.61         1,051     3.26


       41,148      0.70             989   2.40     28,346      0.53             424   1.50
     1,980,882    33.87        18,773     0.95   1,754,765    33.08        18,574     1.06
      160,071      2.74              95   0.06    203,034      3.83              26   0.01
     5,848,424   100.00        97,698     1.67   5,304,275   100.00        78,043     1.47




42
                                    2.60%                      0.5




                                   2020        12   31                                     2019       12   31


                                        (%)                          (%)                        (%)                            (%)

                   1,576,465        26.96           20,932       1.33       1,434,280       27.04          12,836             0.89
                    701,865         12.00            7,332       1.04        572,226        10.79            6,056            1.06
                    831,454         14.22           17,058       2.05        740,248        13.96            9,646            1.30
                    958,527         16.39           18,005       1.88        827,110        15.59          11,369             1.37
                    680,088         11.63            9,220       1.36        585,712        11.04          11,951             2.04
                    232,864             3.98        10,998       4.72        212,871         4.01          13,826             6.50
                    359,368             6.14         3,586       1.00        391,517         7.38            1,213            0.31
                    507,793             8.68        10,567       2.08        540,311        10.19          11,146             2.06
                   5,848,424       100.00           97,698        1.67      5,304,275      100.00          78,043             1.47




                                                              2020     12   31                        2019      12   31
                                                                                    (%)                                        (%)

3                                                             25,480               0.44               28,923                  0.55
3       1                                                     34,145               0.58               28,618                  0.53
1   3                                                         25,916               0.44               23,661                  0.45
3                                                              4,662               0.08                9,318                  0.18
                                                              90,203               1.54               90,520                  1.71



                                                         60                                                          90
             66%


                               902.03                           3.17                    1.54%                         0.17
            90                  647.23                            31.26




                                                                                                                          H     43
                          2020                2019      2018

                               1.84              1.71     1.85
                           46.59                29.76    30.01
                           25.48                42.76    88.62
                           19.92                10.92    15.36




                                3.71%
         15.75%




                        2020    12    31
                                                          (%)
     A                                      37,927        0.64
     B                                      25,700        0.44
     C                                      17,866        0.31
     D                                      13,677        0.23
     E                                      12,864        0.22
     F                                      12,000        0.21
     G                                      10,589        0.18
     H                                      10,236        0.18
     I                                      10,015        0.17
     J                                      10,000        0.17
                                           160,874        2.75




                        (VaR)                 (SVaR)             1
         10       99%




44
                                          2020       2019        2018
                                        12 31      12 31       12 31

(%)                         ≥25           69.24      72.92          68.73




                                   30
                                                        30



2,000                                       100%              2020
           132.33%
      92             0.88



                                                                H       45
              2,000                                  100%        2020
                      109.01%   0.76
                                       2020                 110.60%
            1.59


     2020                              2020




                                  IT



                                              2020




46
FinTech




          H   47
         2021


         2021




     2021



                100




     e




48
                                                     74,262,726,645                           A       39,250,864,015                    52.85%        H
        35,011,862,630                         47.15%


                                                          2020   12    31                                            2019      12   31
                                                                                        (%)                                                        (%)

                                                                                                                                                     –
                                                   74,262,726,645               100.00                         74,262,726,645                100.00
 1.                                                39,250,864,015                   52.85                      39,250,864,015                    52.85
 2.                                                                                                                                                  –
 3.                                                35,011,862,630                   47.15                      35,011,862,630                    47.15
                                                   74,262,726,645               100.00                         74,262,726,645                100.00




                                                     424,446                        A    391,416      H     33,030         2021     2    28
                 416,188                              A    383,344              H       32,844

                                                                            1




                                                                                                    (%)

                                                                      13,178,424,446               17.75         A
                                                                       4,553,999,999                6.13         H
                                         2,6
                                                      6,882,615 14,975,070,959                     20.16         H
                               2,3                                    13,886,417,698               18.70         H
                         2,4                                           3,105,155,568                4.18         A
                                                                       1,405,555,555                1.89         H
                                                                       2,222,588,791                2.99         A
                                                                       1,246,591,087                1.68         A
                               5                                        808,145,417                 1.09         A
                                     5                                  745,305,404                 1.00         A
                                                                        663,941,711                 0.89         A
                                                     (38,684,538)       651,507,280                 0.88         A


1.
2.                                                                                                                                       H
                                                                                 H      249,218,915        7,649,786,777
                                               H       13,886,417,698           1,405,555,555
3.             (HSBC Holdings plc)                                                                                         H 14,135,636,613
                             19.03%                                                                                        249,218,915
      2007                         H




                                                                                                                                             H      49
4.                                   1,970,269,383        A                                                        H
     7,649,786,777   7,027,777,777                                                 622,009,000
                               A       H         12,160,497,900                                  16.37%
5.
6.
7.




                                1
             10%




                                      1949   10                   00001318-6



                                                                                             2
                                      1866                      00173611-000




                                      2000   8        12100000717800822N 800




1.
2.                                   1,161.025          71.98            464.410




                                HSBC Asia                 HSBC Holdings plc                          HSBC Holdings plc
                                 Holdings Limited




                                                                                   47




50
1.                                                                                    7
                                                                              7                                 3.00%
                       7                                                                                       1983    12   15
            570


2.                                                                            1.68%
                              1988     6   13                      120
                                                                                                         6.67


3.                                                                                                      0.4%
                                                              2008        11      6                     640



4.                                                                                             0.4%
                                                       1991    9     14                       465




                                                                     X V


                                                                                                               336




                                                                                          1
                                                              A                                     A            (%)                 (%)

                                                      13,178,424,4462                                          33.57             17.75
                                                                          3
                                                       3,105,155,568                                            7.91                 4.18



                                                                                          1
                                                              H                                     H            (%)                 (%)

                                                       9,055,342,3323                                          25.86             12.19
                                                       4,553,999,9992                                          13.01                 6.13
                                                                          4
 HSBC Holdings plc                                    14,135,636,613                                           40.37             19.03


1.
2.                                          H       4,553,999,999                                                 6.13%                A
     13,178,424,446                                  17.75%
3.                                              H    9,055,342,332                                                12.19%               A
     3,105,155,568                                                                                              4.18%
4.   HSBC Holdings plc      HSBC Asia Holdings Limited     HSBC Asia Holdings Limited
     H     14,135,636,613                                 HSBC Holdings plc                                     14,135,636,613   H




                                                                                                                             H         51
                                         336
                                                      XV




               41        2021   2   28           42




                                           (%)

                           100,000,000   22.22


                            20,000,000    4.44


     "   "
                            20,000,000    4.44


                            20,000,000    4.44


         5
                            20,000,000    4.44


                            20,000,000    4.44


             2,000,000      20,000,000    4.44


                            18,000,000    4.00
                            15,000,000    3.33


                            15,000,000    3.33


1.
2.
3.




52
                                  2020      3    27
                                                 136,111,111                                                 5%
                                  122,500,000                                    10%
13,611,111                                  2020       7     29
 3.9%                   1,755,000,000                 2020    9   7




                                 2020   9   7                              1,755,000,000                     3.9%
                                 2020   7   29                             136,111,111                       5.0%
                                 2019   9   9                              1,755,000,000                     3.9%
                                 2019   7   29                             136,111,111                       5.0%
                                 2018   9   7                              1,755,000,000                     3.9%
                                 2018   7   30                             136,111,111                       5.0%




     2015    7               24.5                                             2020   3     27
                                                                                           2020   6
                 24.5                                                                                 2020        7
29
                                                                                                25.725




                            22                                                 37
                              9                                       32




                                                                                                         H        53
           15



                                    57     2018   8    2021
                                    49     2020   8
                                    57     2020   6
                                    57     2021   1
                                    52     2021   1
                                    58     2019   10
                                    55     2019   8
                                    46     2019   8
                                    48     2016   8
                                    66     2016   10
                                    66     2017   11
                                    66     2018   8
                                    63     2019   12
                                    63     2020   8
                                    53     2020   11


1.
2.
3.          2021   1   8            2020                      2021   1
       8




2020   1                     1988
2018   8




2020   8                   2003
2020   7




54
2020   6    2003




2021   1    1986




2021   1    1989




2019   10   1994




2019   8    2008




                   H   55
2019   8            2002




2016   8            2001




2016   10           1991
                    2001



           (1937)




2017   11           1982




56
2018   8    2001




2019   12   1993




2020   8    1990




2020   11   2001




                   H   57
                      10



                                  52    2020   3     2021
                                  53    2017   6
                                  66    2016   6
                                  50    2017   10
                                  53    2019   6
                                  57    2020   6
                                  57    2010   8
                                  56    2018   10
                                  52    2020   12
                                  46    2020   12


1.
2.         2021   3   22




2020   3                   2009        HEC          EMBA




2017   6                   2002




                                        PTINDOSPECENERGY
DPS




58
2016   6                      1984




2017   10                     1998




            (CCSEP)




2019   6                      1997




                      China Journal of Accounting Studies




2020   6                      1995




                                                            H   59
2010   8          1986




            23




2018   10         1999




                              26




2020   12         2010




                         30




2020   12         2000




                 20




60
                           8


                                           49   2020   7   2023   7
                                           53   2019   9   2022   9
                                           58   2018   7   2021   7
                                           55   2020   7   2023   7
                                           49   2021   3   2024   3
                                           58   2018   4   2021   4
                                           55   2018   9   2021   9
                                           67   2013   3   2022   3


1.
2.
3.         2021   3   23




2019   9                            1993




2018   7                            1987




                               29




2020   7                            1988
                                    2003




                                                                      H   61
2021   3    2009




2018   4    2006
2020   7




       34




2018   9    1998
2019   6




                   31




2013   3    1984




62
               2020   1   16
2020   8   5                   2020   7   7




                                              2015   10    2020       4
                                              2013   8    2020    6
                                              2017   8    2020    8
                                              2017   8    2021    1
                                              2014   10    2020     8
                                              2014   9    2020    11
                                              2020   11    2021     3
                                              2014   6    2020    6
                                              2004   11    2020     8
                                              2019   6    2020    12
                                              2019   1    2020    7
                                              2018   9    2020    7
                                              2020   7    2020    11




                                                                          H   63
     61.94   16.08   78.02   A         0         0         0
                             H   100,000   100,000   200,000
     36.13    9.26   45.39   A         0         0         0
                             H         0         0         0
                             A         0         0         0
                             H         0         0         0
                             A         0         0         0
                             H         0         0         0
                             A         0         0         0
                             H         0         0         0
                             A         0         0         0
                             H    49,357         0    49,357
                             A         0         0         0
                             H         0         0         0
                             A         0         0         0
                             H         0         0         0
                             A         0         0         0
                             H         0         0         0
       31              31    A         0         0         0
                             H         0         0         0
       31              31    A         0         0         0
                             H         0         0         0
                             A         0         0         0
                             H         0         0         0
       31              31    A         0         0         0
                             H         0         0         0
                             A         0         0         0
                             H         0         0         0
      3.94            3.94   A         0         0         0
                             H         0         0         0
                             A         0         0         0
                             H         0         0         0




64
                          A        0        0        0
                          H        0        0        0
                          A        0        0        0
                          H        0        0        0
 27.00            27.00   A        0        0        0
                          H        0        0        0
 26.00            26.00   A        0        0        0
                          H        0        0        0
 13.00            13.00   A        0        0        0
                          H        0        0        0
 94.55   16.72   111.27   A   60,000   30,000   90,000
                          H   20,000        0   20,000
 90.49   16.72   107.21   A        0        0        0
                          H        0        0        0
                          A        0   30,000   30,000
                          H        0        0        0
                          A        0        0        0
                          H        0        0        0
 55.74   15.70    71.44   A        0        0        0
                          H        0        0        0
 55.74   14.70    70.44   A   50,000        0   50,000
                          H        0        0        0
 41.81   11.57    53.38   A        0        0        0
                          H        0        0        0
  4.65    1.40     6.05   A        0        0        0
                          H        0        0        0
100.00   15.37   115.37   A   66,100        0   66,100
                          H   21,000        0   21,000
100.00   17.54   117.54   A        0        0        0
                          H   50,000        0   50,000
                          A        0        0        0
                          H   30,000        0   30,000

 18.58    5.15    23.73   A   80,000       0    80,000
                          H   20,000       0    20,000
 44.40    7.54    51.94   A   80,000       0    80,000
                          H   50,000       0    50,000
 57.40   10.13    67.53   A   20,000       0    20,000
                          H        0       0         0
 86.60   16.07   102.67   A   20,000       0    20,000
                          H        0       0         0
 21.06            21.06   A        0       0         0
                          H        0       0         0
 29.06            29.06   A        0       0         0
                          H        0       0         0




                                                H   65
                                  15.48    4.10        19.58        A                 0         0        0
                                                                    H                 0         0        0
                                                                    A                 0         0        0
                                                                    H                 0         0        0
                                  56.90    9.13        66.03        A            40,000         0   40,000
                                                                    H            20,000         0   20,000
                                  92.09   16.72    108.82           A            25,000    30,000   55,000
                                                                    H                 0         0        0
                                  27.87    7.89        35.76        A                 0         0        0
                                                                    H                 0         0        0
                                  41.65    6.16        47.81        A            50,000         0   50,000
                                                                    H            30,000         0   30,000
                                  33.32    6.75        40.07        A            45,000         0   45,000
                                                                    H            20,000         0   20,000


1.          2021   1      A   30,000              2020   12             A   30,000
2.   2020
                       2020
3.
4.                                                                                        939.05



                                                         H     98
                                                                            XV
                                                  XV
                          352




                                                                                 1/3




66
                       90,716                                    84,740                         2,591
         3,385                                                                  2,498


                                     29,742                                     557               0.66%
                  15,791            18.63%                                13,394               15.81%
         11,774            13.89%              59,581        70.31%                      13,385
15.80%




                                                                                                        (%)
                                                                     28,695                         33.86
                                                                     25,672                         30.30
                                                                      7,778                          9.18
                                                                      6,734                          7.95
                                                                      5,698                          6.72
                                                                      2,809                          3.31
                                                                      1,383                          1.63
                                                                      5,971                          7.05
                                                                     84,740                        100.00




                                                 (%)                      (%)                           (%)
                              2,641,386         24.69     719         23.98           25,539        29.24
                                920,887          8.61     323         10.77            9,262        10.61
                              1,543,501         14.43     490         16.35           13,494        15.45
                              1,194,919         11.17     553         18.45           13,777        15.78
                                822,759          7.69     485         16.18           10,795        12.36
                                384,627          3.60     358         11.94            8,703         9.96
                              1,114,676         10.42      69          2.30            2,591         2.97
                              4,187,998         39.15       1          0.03            3,170         3.63
                             (2,113,137)       (19.76)                                                  –
                            10,697,616        100.00     2,998       100.00           87,331       100.00




                                                                                                  H      67
          4
               1


                     e
                   133                       17             90
          26



                             2020-2024


                         200                      FinTech




     60                  4               7




68
(ESG)




        H   69
(ESG)




                  74,262,726,645




 2020   2020                          www.bankcomm.com
          3 10                    6      www.sse.com.cn
                                             www.hkexnews.hk
 2019   2020
          6 30    2019
                         13
 2020   2020               2020
          11 18
                          6




70
                    3
    6


        15              2                           7


6




                                             1/3




               2             7           6

               12             3
             50             50-60   60
                3             7          5

              14             1

               3             12




                                              H    71
     2020




                  D.3.1




                            10
                                                               71
                   28                        115




                                                               (ESG)




            3/3     10/10        5/5                                3/3
            1/1       5/5        3/3                                2/2

            1/2       6/6              3/3               2/2
            0/0       0/0                          0/0              0/0
            0/0       0/0        0/0   0/0
            0/3      9/10                                           5/5
            1/3     10/10        5/5               7/7
            0/3      8/10        5/5   5/5
            0/3      9/10                          7/7              5/5

            0/3     10/10        5/5   5/5
            1/3     10/10              5/5               6/6
            1/3     10/10                          7/7   6/6
            1/3      9/10                          7/7   6/6
            1/1       4/5              3/3         3/3
            0/0       1/1              1/1         1/1




72
                                         (ESG)




   1/1     2/2   2/2
   1/1     4/4         2/2         4/4
   2/2     6/6               5/5              4/4
   3/3   10/10   5/5   5/5
   0/2     5/5         2/2   4/4
   1/3     9/9         4/4   6/6




(ESG)




                                             (ESG)




                                         H       73
     1.



                                 5                   2019               26



     2.


                                           5
27




     3.




          7                                                  26



     4.




                                                       (1)
              (2)                          (3)                    (4)
                                     (5)                                     (6)



                                     6
                    22


     5.                  (ESG)
                                                     ESG          ESG


                                                 5
                          14




74
            6




     2020




2020



                      +




1.
2.




1.

2.

3.              6

4.




                    2020   12   31




                                     H   75
             11       3       4           4


     3                    5                   3   1


         4            1       1           1



6             1   3       1




                                                      %
                                    0/0             /
                                    7/7           100
                                    7/7           100
                                    7/7           100
                                    7/7           100
                                    7/7           100
                                    5/5           100
                                    7/7           100
                                    7/7           100
                                    0/0             /
                                    0/0             /

                                    2/2           100
                                    4/4           100
                                    7/7           100
                                  67/67           100



76
2020




       H   77
                     2020   12   31




                                 www.bankcomm.com                 www.sse.com.cn
www.hkexnews.hk




     2020   1   16
                                                     2020     7   7



                                            2020    12   31




                                                                      7




78
      2020
                            6,830.8                                6,607.8
         223



                                        363.7




203


               A



      2020




                                                2019                          0.315
               233.93                                         31.35%   2019
                    1.225             17.55            2020               3




                                                                                      H   79
                    2020




                                            37




                           10
                                                           (%)
2020                            3.17   23,541    73,880   31.86
2019                            3.15   23,393    74,610   31.35
2018                            3.00   22,279    71,012   31.37
       2020




              10%




80
                                   1
                  11,096.75




                              26




    2020   7   24.5




1



                                       H   81
                  30%




2020    5    29                                    2020      6    1      2023     5   31        2017      4
28




        2020      1    1    2020     5    31                                                    1.


 40.43            2.
82.08


        2020      6     1   2020     12    31                                                        1.


     67.80             2.
                            101.50


                                                        1.
                              21.27             22.10            10.07     9.75            2.
                                                                                      53.33


                             14A.87(1)             14A.90




82
        2020                                                   1.
2.                           3.




                2020                            1.                      2.
                       3.                            4.                 2020




                                       47


                                 14A




                            33




     2016   9    4.5
                                            A             72
                 36




                                                                    H    83
84
     7                 100%   22           7
         8   19
3



                  24               2020


11




                                     H    85
     2020




                   2020


            2020




86
H   87
                           2020       2
                           2020   6
                   2,488                  334.89    78.42
          30.58%



                                                     334.89
                                                      78.42
                                                    30.58%


     1.                                               2,488
                                                     3.61%
     2.                                              760.47
                                                     14.6%
     3.                                               1,988
                                                    74.69%
     4.                                                 544
                                                     28.3%
     5.                                              765.56
                                                    21.63%
     6.                                            1,857.96
                                                     9.83%




     2021




88
                                                                      800
                       6,655.30        1,200               1,400
        800




                              30  60                               (ESG)



2019


                                         2020       2019                   2018

               (%)                        99.34      99.53                     99.61
                 (%)                      99.63      99.76                     99.79
                                        3,872.80   3,283.52            2,830.54




              98.04%


                                         2020       2019                   2018

                 (%)                      98.04      97.67                     96.59




       2020




                                                                           H      89
          38.76




                                                       [2017]49   2019   12
10%         A     1,970,269,383
      3




                                  2020   5   29
                                                  47
                                                                                                                  85
      140                                                                                                    85
140                        2020         1   3        3    30


                                                               200                      2020       7    15


                 24.5                                                2020   7   30


                                        400                                          2020    5     21


                                                                 A   742,627,266
1%                  2020       9       11


            75                                                                              2020    7   16


                                        300                                                      28
                        2020       9   25       11       18


                               (www.sse.com.cn)                                        (www.hkexnews.hk)




                                                                                                                  H
92
37


        208

2,929




              H   93
                              200
                                    218
                                              28
                                        8
                                    1-39
                                        455


                                    116
                                        9
                                    11
                                        3018
                              22
                          7
                                        26
                                        98
                                    6
                                    5
                                            199
                                    11
                                        847
                                        447
                                                   228
                                        45
                                                    18
                                    3
                                        211


                                    397
                                    88
                                    129
                                                   296
                                                         16
                                        67
                                        258-1
                                        6
                                        3535
                                            428
     (www.bankcomm.com)




94
               20                   B                         C
  1    3      16 01       18
ONE EXCHANGE PLAZA 55 BROADWAY, 31ST & 32ND FLOOR,
 NEW YORK NY 10006-3008, U.S.A.
575 MARKET STREET, 38th FLOOR, SAN FRANCISCO, CA 94105, U.S.A.
                           1-3-5                  GROUP
50 Raffles Place #18-01 Singapore Land Tower, Singapore 048623
6th DouZone Tower. #29, Eulji-ro, Jung-Gu, Seoul, 04523, Korea
Neue Mainzer Strasse 75, 60311 Frankfurt am Main, Germany
               251A-301                 16
17th floor, Vincom Center, 72 Le Thanh Ton, Dist.1, HCMC, VN
Level 23, 60 Martin Place, Sydney NSW, 2000, Australia
Level 35, 71 Eagle Street, Brisbane QLD, 4000, Australia
Level 34, 525 Collins Street, Melbourne VIC, 3000, Australia
                  5   7   101       29       A
4th Floor, 1 Bartholomew Lane, London EC2N 2AX UK
7 Rue de la Chapelle, L-1325 Luxembourg, Luxembourg

90, Avenue des Champs-Elysees, 75008, Paris, France

3rd floor, Piazza Barberini 52, Rome. 00187, Italy

Av Baro de Tefé, 34-20th, Rio de Janeiro, Brazil, 20220-460
7th floor, RUSTONKA R2, Rohanske nabrezi 693/10, Prague 8,
  186 00, Czech Republic
140 West St, Sandown, Sandton, 2196, Johannesburg, South Africa
Suite 2460, 22 Adelaide Street West, Toronto, ON M5H 4E3, Canada




                                    8
                                        333                       847
                                        333
                                        333
                               68
                          8
                                        333
                                        333
                                        333
                                        333
                                                 168-170
                                                        1
                                                  127

                                        156       1     101




                                                                        H   95
                26
           97   27
          104   28
          106   29
          107   30
          108   31
                32
          110   33
     1          34
     2          35
     3          36
     4          37
     5          38
     6          39
     7          40
     8          41
     9          42
     10         43
     11         44
     12         45
     13         46
     14         47
     15         48
     16         49
     17         50
     18
     19              239
     20         1
     21         2
     22         3
     23         4
     24         5
     25




96
   104   238
















               H   97
                             2.3         2.2 9( a )
3.1.1( a )      3.1.1( b )    3.1.1( c )       3.1.1( d )
     3.1.2         3.1.3.1       2 2.2          23
34         40
                                                            1.
  2020 12 31
5,861,404
    140,836
          2,022,579                                         2.
              3,050
    1,676,712
10,500

                                    2020                    3.

                             60,036
                                                            4.




                                                            5.




98
1.



2.



3.



4.



5.




     H   99
                2.2           2.29( d )      44
  45

                                     2020   12    31

  3 5 3,0 1 7           2020      12 31
                                    1,211,959          1.
                5 6 9,8 4 1
339,871                                     273,699
                                                       2.




                                                       3.



                                                       4.




100
                 2.3   2.29(b)       3.4




                                           1.



                                           2.




                                           1.
2020   12   31
                            73,190

                                           2.




                                           3.




                                                H   101
      




      

      

      




102









   2021   3   26




                   H   103
               12      31
            2020             2019
            369,101          367,453
           (215,765)        (223,370)
      4    153,336          144,083


      5      49,298          47,669
      6      (4,212)         (4,044)
             45,086          43,625


      7      13,844          15,936
              1,177             313
                 27             (281)
                222              414
       8     15,170           11,687
       9     17,889           16,799
      10    (62,059)         (51,954)
      11       (484)            (270)
      12    (15,729)         (11,432)
      13    (82,027)         (81,001)
             86,425          88,200


      16     (6,855)         (10,138)
             79,570          78,062




                 19             (335)
               (183)            (378)


               (920)           3,715
               (825)            (395)


             (1,362)            (156)
                815              147
             (4,776)           1,141
                 (8)              18
             (7,240)           3,757




104
       12     31
     2020          2019



     (1,204)             (560)
       (132)              (20)


          7                25
         20                 –
     (1,309)             (555)
42   (8,549)            3,202
     71,021            81,264


     78,274            77,281
      1,296               781
     79,570            78,062


     69,960            80,414
      1,061               850
     71,021            81,264

17     0.99              1.00




                   H      105
                              2020        2019
                            12 31       12 31


                      18      817,561     760,185
                      19      571,130     648,488
                      21       54,212      20,937
                      22    5,720,568   5,183,653
                      20      482,588     406,498
                      23    2,019,529   1,929,689
                      23      735,220     669,656
                      25        4,681       4,600
                      26      169,471     171,179
                      27       27,991      24,065
                      28       94,665      86,650
                           10,697,616   9,905,600


                      29    1,787,491   1,904,082
                      30       29,279      26,980
                      21       55,942      26,424
                      31    6,607,330   6,072,908
                      32      634,297     498,991
                                3,786       7,086
                      27        1,286         918
                      33      497,755     403,918
                      34      201,822     163,381
                            9,818,988   9,104,688


                      35      74,263      74,263
                      36     133,292      99,870
                              44,952      59,876
                              88,340      39,994
                      35     111,428     113,663
                             333,176     328,310
                             214,448     177,141
                             866,607     793,247
                                8,763       7,665
                      39        3,258           –
                              12,021        7,665
                             878,628     800,912
                           10,697,616   9,905,600


      2021   3   26




106
                    35          36        36         35       37       37       37        37                                               37,38
2020 1 1        74,263     59,876     39,994 113,663       64,897 139,853 117,567      3,421      5      15    1,199      (10)   1,363 177,141 793,247        7,665        – 800,912
                     –         –         –      –           –      –      –         –     –      –       –       –       – 78,274 78,274         1,231       65 79,570
                     –         –         –      –           –      –      –    (2,938)     7    (547)   (4,716)   (132)     12          –   (8,314)     (35)    (200)     (8,549)
                     –          –        –         –       –       –       –   (2,938)     7    (547)   (4,716)   (132)     12     78,274 69,960       1,196     (135)    71,021
                     –    (14,924)   48,346     (2,201)       –       –       –        –     –      –        –      –      –         – 31,221          –   3,458     34,679
                     –          –        –         –       –       –       –        –     –      –        –      –      –   (23,393) (23,393)     (132)        –   (23,525)
                      –         –         –        –       –       –       –        –     –      –        –      –      –    (2,714) (2,714)         –        –    (2,714)
                      –         –         –        –       –       –       –        –     –      –        –      –      –    (1,680) (1,680)         –        –    (1,680)


                      –         –         –        –       –       –       –        –     –      –        –      –      –         –        –       –     (65)        (65)
                      –         –         –        –   7,534       77    5,596         –     –      –        –      –      –   (13,207)        –       –        –          –
                      –         –         –        –       –       –       –      (27)     –      –        –      –      –        27         –       –        –          –
                      –         –         –      (34)       –       –       –        –     –      –        –      –      –         –      (34)      34         –          –
2020 12 31      74,263     44,952     88,340 111,428       72,431 139,930 123,163       456     12     (532)   (3,517)   (142)   1,375 214,448 866,607        8,763    3,258 878,628

2018 12 31      74,263     59,876          – 113,663      64,516 139,796 114,281     1,397     (20)     24       93       10    1,345 129,161 698,405        6,903         – 705,308
      IFRS 16        –         –         –       –          –      –      –        –      –      –       –       –       –   (616)   (616)          (7)        –    (623)
2019 1 1        74,263     59,876          – 113,663      64,516 139,796 114,281     1,397     (20)     24       93       10    1,345 128,545 697,789        6,896         – 704,685
                     –         –         –       –          –      –      –        –      –      –       –       –       – 77,281 77,281           781         – 78,062
                     –         –         –       –          –      –      –    2,013      25      (9)   1,106      (20)      18       –  3,133           69         –   3,202
                     –          –        –         –       –       –       –   2,013     25       (9)   1,106      (20)     18     77,281 80,414         850         –    81,264
                     –          –   39,994          –       –       –       –       –     –       –       –       –      –           – 39,994        –        –    39,994
                     –          –        –         –       –       –       –       –     –       –       –       –      –   (22,279) (22,279)      (81)        –   (22,360)
                     –          –        –         –       –       –       –       –     –       –       –       –      –     (2,671) (2,671)        –        –     (2,671)
                     –          –        –         –     381       57    3,286        –     –       –       –       –      –     (3,724)       –       –        –          –
                     –          –        –         –       –       –       –      11      –       –       –       –      –         (11)      –       –        –          –
2019 12 31      74,263     59,876     39,994 113,663       64,897 139,853 117,567     3,421       5      15    1,199      (10)   1,363 177,141 793,247        7,665         – 800,912




                                                                                                                                                                        H         107
          12     31
       2020            2019


        86,425         88,200


        62,059          51,954
           484             270
        15,495           9,115
        14,776          13,982
            32              50
          (166)           (287)
       (90,683)        (88,647)
        (1,369)         (1,467)
        (5,951)          1,027
          (222)           (414)
        (1,177)           (313)
        14,566          11,519
        94,269         84,989
        29,357          41,487
       127,404         160,720
       (83,695)        (24,219)
      (597,926)       (491,230)
         7,907         (27,120)
      (113,503)       (239,042)
         8,899           3,491
       669,890         414,859
        19,878           2,220
          (328)             21
       (12,754)         (8,721)
      149,398          (82,545)




108
         12     31
      2020            2019


     (838,096)       (705,173)
      671,877         565,819
        1,562             537
       89,464          86,428
       (2,735)         (1,822)
          372             350
      (21,414)        (30,554)
        4,379           2,607
      (94,591)        (81,808)



      51,804          39,994
     177,486         168,271
      (2,415)         (2,652)
     (80,476)        (84,176)
     (13,050)         (9,688)
     (27,785)        (24,940)
     (17,125)              –
        (162)            (81)
       88,277         86,728


       (3,699)           1,868
     139,385         (75,757)
     167,735         243,492
43   307,120         167,735


      285,937         283,899
     (205,169)       (233,397)




                     H     109
2020    12   31


1
                                                           [1986]81
                              [1987]40                                                  1987   4
1                                                                                245
23                                                                      24



                                                  B0005H131000001
                  9131000010000595XD               742.63

                  A       H                                           601328   03328
                              360021




2



2.1

     622




                                                                                       2.29

2.1.1


                          1              8
                                3

                                9            39
                                     7
                                16

                      1                  8
                                1                      8

                          1




        



        




110
                                              2020   12   31


2
2.1
2.1.1
                   3




        

        

        

        

        

        

        




                          2020   1   1


                   9                 39                   7
                                          9                    39   7
                           (IBOR)
                  IBOR

        



        
           IBOR

        



        
                         IBOR




                                                                        H   111
2020    12   31


2
2.1
2.1.1
                   16
                                                 <                  16     >



        

        

        

                                 8




2.1.2




                     9                               2021   1   1
                   39
                       7
                       4
                       16
                     10                                             2016   1   1
                   28


                  16                                 2022   1   1


                        17                           2023   1   1
                        3                            2022   1   1
                  37                                 2022   1   1
                        1                            2022   1   1
                            9        2018-2020
                            16
                   41




112
                                                                2020   12   31


2
2.1
2.1.2
                            9                        39                     7                 4
            16
                                                            9                    39               7
                      4                              16                                           2021   1
1

                                                     IBOR                                 9



        
                 9    B5.4.5            IBOR



        



        

                     IBOR                                                             7




                            10                        28
                                                10               28




                     16
        I A S 16




                            17
                                     2017   5                      17
    4




                                 9




                                 17




                                                                                                   H     113
2020    12    31


2
2.1
2.1.2
                             17
             2020       6   25                                          17
        4                                                                      9            17
                                                                                            17



        

                                    17                 2023     1   1
              4                              9                               2023   1   1



        




        




        




        




                                            17

                                3
                                         (2018)
                    3
                            3                              37
              21                                  (2018)
        37

114
                                         2020    12   31


2
2.1
2.1.2
           37


        

        




                                     2018-2020
                         2018-2020

                     9                                     10%

                16



                1
                                                                 1



                41



                                                 17


2.2
2.2.1




        

        

        




                                                                     H   115
2020    12   31


2
2.2
2.2.1




2.2.2




2.2.3


                  44    45



2.2.4




                       36

                             36




116
              2020   12   31


2
2.2
2.2.5




2.3




        (a)                    1



        (b)




                                   H   117
2020    12     31


2
2.3
2.3.1




        

        

        




        (i)

        (ii)




118
                 2020   12   31


2
2.3
2.3.1




        

        

        



           3.1




                                  H   119
2020    12   31


2
2.3
2.3.1




        



        



        

        

        

        




120
                         2020   12   31


2
2.3
2.3.1

                                     (i)
                (i i )




        (i)

        (ii)

        (iii)




        (1)

        (2)

        (3)



        (4)




                                           H   121
2020    12     31


2
2.3
2.3.2




        




        

                            2.3.1

                    2.26)




                                    10%




        (i)



        (ii)




122
                2020   12   31


2
2.3
2.3.3




        (i)

        (ii)

        (iii)




        (i)



        (ii)

        (iii)




        (i)

        (ii)




                                 H   123
2020    12   31


2
2.3
2.3.3
(a)




(b)




2.3.4




2.4




2.5




2.6




124
      2020   12    31


2
2.7
(a)




(b)




2.8




2.9




         25       –50   3%     1.94% - 3.88%
          3    –11      3%    8.82% - 32.33%
              4 –8      3%   12.13% - 24.25%




                                           5
25




                                      H   125
2020   12   31


2
2.10




2.11


2.12




2.13




2.14




126
       2020   12   31


2
2.14
(a)




(b)




(c)




2.15




                        H   127
2020   12   31


2
2.15
(a)




                 12


                                        (1)
                         (2)




                      2021     6   30



(b)




2.16




128
       2020   12   31


2
2.17




2.18


(a)




(b)




                        H   129
2020   12   31


2
2.19
(a)


(b)


2.20
(a)


(b)




(c)




2.21



2.22
(a)




(b)




                 2009   1   1




                   2008     12   31




130
                     2020   12   31


2
2.22
(c)




2.23




               (1)
       (2)

         (3)




2.24




                                      H   131
2020   12      31


2
2.25
(a)




(b)


       (i)

       (ii)

       (iii)




(c)




2.26




132
                      2020   12   31


2
2.27




2.28



                (1)                                (2)
                                        (3)




2.29



(a)


                                  3.1




       

       

       

       

       

          3.1




                                              H   133
2020   12   31


2
2.29
(b)




                 3.4

(c)




(d)




(e)




(f)




134
                         2020   12   31


3




3.1




3.1.1




(a)




      (1)   (2)   (3)   (4)




                                          H   135
2020    12   31


3
3.1
3.1.1
(b)




(c)




(d)




136
                                     2020   12   31


3
3.1
3.1.2




        (1)

        (2)

        (3)




              12        (ECL)




        (1)                     90

        (2)

        (3)

        (4)

        (5)

                                                                90




        (1)        30

        (2)                                           (a)
                        (b)                                 3

        (3)

        (4)




                                                                     H   137
2020    12   31


3
3.1
3.1.2




                                                                        12
                                                  (PD)          (LGD)
        (EAD)

                  (PD)

                         (EAD)



                     (LGD)



                                                         (PD)           (EAD)
             (LGD)




                                  (GDP)




          2020                    2021    (GDP)                    8.2%
                         9.0%             6.0%
2020



    IMF




                           2020




138
                                                                   2020   12   31


3
3.1
3.1.2




                                                                                              2020             2019
                                                                                            12 31            12 31
                                                                                                337                  468
                                                                                                 96                   29
                                                                                                 10                   21


                                  10%                          10%                                                   484
          2019   12   31                419
                                              6        2019   12     31              14
10%                               10%                                               1,402       2019   12   31
  917
          23          2019   12    31             34

3.1.3
3.1.3.1




                                                                                                                 H   139
2020      12   31


3
3.1
3.1.3
3.1.3.1




          2020 12 31


                        731,772              –          –         –     731,772      70,436      802,208           –     802,208


                       1,862,280    1,155,378      70,714     72,874      3,161,246    495,804     3,657,050   (104,425)    3,552,625
               1       1,860,944    1,077,691       5,140          –     2,943,775    475,755     3,419,530    (27,418)    3,392,112
               2           1,336       77,687      65,574          –       144,597     14,093       158,690    (29,034)      129,656
               3               –           –          –    72,874         72,874      5,956        78,830    (47,973)       30,857


                          94,543     106,440        9,335         95       210,413          79      210,492           –     210,492
               1          94,542     105,458        3,627          –      203,627          79      203,706           –     203,706
               2               1         982        5,708          –        6,691           –       6,691           –       6,691
               3               –          –           –        95            95           –          95           –          95


                       1,341,584     542,393       31,885     18,610      1,934,472     46,410     1,980,882    (34,849)    1,946,033
               1       1,341,429     541,708       24,607          –     1,907,744     46,020     1,953,764    (16,008)    1,937,756
               2             155         685        7,278          –         8,118        227         8,345     (3,836)        4,509
               3               –          –           –    18,610         18,610        163        18,773    (15,005)        3,768
                         370,162         259            –         –       370,421    201,957       572,378     (1,248)      571,130
                       1,936,199      26,277          793        465      1,963,734     58,845     2,022,579     (3,050)    2,019,529
               1       1,936,199      20,930            –         –     1,957,129     56,207     2,013,336     (1,844)    2,011,492
               2               –      5,347          793          –         6,140      2,309         8,449       (682)        7,767
               3               –          –           –       465            465        329           794       (524)          270


                        291,786         2,515           –         –      294,301     429,572      723,873           –     723,873
               1        291,786         2,515           –         –      294,301     429,222      723,523           –     723,523
               2              –            –          –         –            –        278          278           –         278
               3              –            –          –         –            –         72           72           –          72
                         14,624         8,560         127      3,842        27,153      13,908       41,061      (4,088)      36,973
               1         14,455         8,353           –         –       22,808      13,838       36,646        (166)      36,480
               2             45            83          28         10           166           –         166        (115)          51
               3            124           124          99      3,832         4,179          70        4,249      (3,807)         442
                       6,642,950    1,841,822     112,854     95,886      8,693,512   1,317,011   10,010,523   (147,660)    9,862,863


               1       1,283,391     319,352        2,499           –    1,605,242     61,620     1,666,862     (6,858)    1,660,004
               2               –      4,422        5,031           –        9,453        397         9,850     (3,642)        6,208
                       1,283,391      323,774       7,530          –     1,614,695      62,017    1,676,712    (10,500)    1,666,212
                       7,926,341    2,165,596     120,384     95,886     10,308,207   1,379,028   11,687,235   (158,160)   11,529,075




140
                                                               2020      12    31


3
3.1
3.1.3
3.1.3.1


          2019 12 31


                        729,859              –          –         –        729,859      15,845       745,704           –        745,704


                       1,501,665    1,103,396     106,046     56,508      2,767,615       546,481      3,314,096   (105,170)       3,208,926
             1         1,500,753    1,074,724       2,796          –     2,578,273       536,706      3,114,979    (23,125)       3,091,854
             2               912       28,672     103,250          –       132,834         6,867        139,701    (39,960)          99,741
             3                 –           –          –    56,508         56,508         2,908         59,416    (42,085)          17,331


                        113,994      113,800        7,567         53          235,414            –     235,414           –        235,414
             1          113,994      112,323        2,640          –         228,957            –     228,957           –        228,957
             2                –       1,477        4,927          –           6,404            –       6,404           –          6,404
             3                –           –           –        53               53            –          53           –             53


                       1,030,543     645,992       19,533     18,357      1,714,425        40,340      1,754,765    (27,549)       1,727,216
             1         1,030,197     644,783       12,138          –     1,687,118        39,988      1,727,106     (8,394)       1,718,712
             2               346       1,209        7,395          –         8,950           135          9,085     (3,193)           5,892
             3                 –          –           –    18,357         18,357           217         18,574    (15,962)           2,612
                         395,742       1,005            –         –       396,747       252,800        649,547     (1,059)         648,488
                       1,853,796      29,868          793      1,064      1,885,521        47,431      1,932,952     (3,263)       1,929,689
             1         1,853,796      29,868            –         –     1,883,664        46,408      1,930,072     (2,455)       1,927,617
             2                 –          –         793          –           793           704          1,497       (178)           1,319
             3                 –          –           –     1,064          1,064           319          1,383       (630)             753


                        263,029         2,054           –         –         265,083     395,628       660,711           –        660,711
             1          263,029         2,054           –         –         265,083     395,628       660,711           –        660,711
             2                –            –          –         –               –          –            –          –              –
             3                –            –          –         –               –          –            –          –              –
                         18,259         7,910         182      3,179           29,530      15,147        44,677      (3,437)         41,240
             1           18,079         7,697           –         –          25,776      14,937        40,713        (143)         40,570
             2               57            95          51        243              446           –          446        (287)            159
             3              123           118         131      2,936            3,308         210         3,518      (3,007)            511
                       5,906,887    1,904,025     134,121     79,161      8,024,194      1,313,672     9,337,866   (140,478)       9,197,388


             1          970,178      420,254          977           –    1,391,409        67,906      1,459,315     (5,358)       1,453,957
             2                –       2,465        9,792           –       12,257           598         12,855       (974)          11,881
                         970,178      422,719      10,769          –     1,403,666         68,504     1,472,170     (6,332)    1,465,838
                       6,877,065    2,326,744     144,890     79,161      9,427,860      1,382,176    10,810,036   (146,810)   10,663,226




                                                                                                                               H       141
2020      12   31


3
3.1
3.1.3
3.1.3.2




                    2020   12   31   2019   12   31


                            54,212           20,937
                           153,034          134,950
                           252,098          170,435
                            19,975           51,396
                           479,319          377,718


3.1.3.3




(a)




          

          

          




142
                               2020   12   31


3
3.1
3.1.3
3.1.3.3
(a)




                                                                         90%
                                                                         90%
                                                                         90%
                                                                         60%
                                                                         65%
                                                                         70%
                                                                         70%
                                                                         50%




          2020   12   31



                           97,603               (62,978)   34,625   46,264


                              95                      –      95          95


                             794                   (524)     270            2


                              72                      –      72            –




          2019   12   31



                           77,990               (58,047)   19,943   29,345


                              53                      –      53          53


                            1,383                  (630)     753        1,043




                                                                    H     143
2020      12   31


3
3.1
3.1.3
3.1.3.3
(b)




3.1.4




                    2020   12    31      2019   12   31
                            50,052               36,175




3.1.5

                    2020   12    31      2019   12   31
                                1,085                873
                                   10                 20
                                   14                 14
                                1,109                 907
                                 (142)               (148)
                                 967                 759




144
                                2020   12   31


3
3.1
3.1.6




        2020   12   31


                          733,895             33,431       34,562     801,888
                          365,731            113,071       92,328     571,130
                           42,150              9,617        2,445      54,212


                           375,566             7,813       41,729      425,108
                         5,362,745           194,300      163,523    5,720,568


                           373,966           120,315      229,592      723,873
                         1,967,344             6,195       45,990    2,019,529
                            28,229            15,436        2,772       46,437
                         9,249,626           500,178      612,941   10,362,745


                          796,707                 9,979     9,151     815,837
                          825,973                25,552     9,350     860,875
                         1,622,680               35,531    18,501    1,676,712




        2019   12   31


                          732,414                 1,027    11,972     745,413
                          546,171                30,082    72,235     648,488
                           15,636                 4,295     1,006      20,937


                           321,366            10,064       25,351      356,781
                         4,792,758           218,575      172,320    5,183,653


                           347,311           112,537      200,863      660,711
                         1,915,749             4,181        9,759    1,929,689
                            37,301            15,414        2,513       55,228
                         8,708,706           396,175      496,019    9,600,900


                          652,860                13,761    13,646     680,267
                          750,807                30,572    10,524     791,903
                         1,403,667               44,333    24,170    1,472,170




                                                                      H    145
2020    12   31


3
3.1
3.1.6
(a)
                         2020      12   31              2019      12   31
                                                 %                              %
                       1,576,465              26.96   1,434,280              27.04
                         701,865              12.00     572,226              10.79
                         831,454              14.22     740,248              13.96
                         958,527              16.39     827,110              15.59
                         680,088              11.63     585,712              11.04
                         232,864               3.98     212,871               4.01
                         359,368               6.14     391,517               7.38
                         507,793               8.68     540,311              10.19
                       5,848,424             100.00   5,304,275             100.00


                  48




146
                        2020    12   31


3
3.1
3.1.6
(b)
                 2020      12   31                   2019      12   31
                                              %                                 %


                125,367                     2.14    117,555                   2.22


                118,387                     2.02    106,108                  2.00
                130,836                     2.24     95,736                  1.80
                 41,680                     0.71     35,156                  0.66
                100,571                     1.72     93,393                  1.76
                 27,057                     0.46     27,049                  0.51
                239,672                     4.10    243,701                  4.60
                221,313                     3.78    215,642                   4.07
                135,732                     2.32    135,998                   2.56
                708,649                    12.12    637,943                  12.03
                 41,148                     0.70     28,346                   0.53
                204,856                     3.50    221,381                   4.17
                 34,886                     0.60     32,259                   0.61
                118,702                     2.03    107,865                   2.03
                348,185                     5.95    264,495                   4.99
                577,500                     9.87    508,863                   9.59
                334,399                     5.72    284,797                   5.37
                112,961                     1.93     96,875                   1.83
                 85,570                     1.48     93,314                   1.76
                160,071                     2.74    203,034                   3.83
               3,867,542                   66.13   3,549,510                 66.92


               1,293,773                   22.12   1,135,428                 21.41
                 464,110                    7.94     467,387                  8.81
                 222,999                    3.81     151,950                  2.86
               1,980,882                   33.87   1,754,765                 33.08
               5,848,424                  100.00   5,304,275             100.00


        2017                                        (GB/T 4754-2017)




                                                                         H     147
2020    12   31


3
3.2
3.2.1




                                                   (VaR)




3.2.2 VaR
      VaR
                        99%               1




                              2020   12       31


                  594            501                  617   423
                  268            296                  472   127
                  464            485                  555   417




                              2019   12       31


                  464            586                  788   462
                  167            171                  209   112
                  500            632                  846   492




148
                         2020   12   31


3
3.2
3.2.3

                   100




                                               2020   12    31       2019   12    31
             100                                        13,551                15,794
             100                                       (13,551)              (15,794)


                   100




                                               2020   12    31       2019   12    31
             100                                       (11,882)              (11,748)
             100                                        12,363                11,570




                            5%            5%




                                               2020   12    31       2019   12    31
        5%                                                 (1,662)               (1,758)
        5%                                                  1,662                 1,758




                                                                            H       149
2020    12    31


3
3.2
3.2.3

                                                                             5%     5%




                                                                                         2020   12    31        2019   12   31
                       5%                                                                            (1,397)                (954)
                       5%                                                                             1,397                  954




3.2.4

              2013         7     20
                               2015    10   24                                                        2019
                   (LPR)
        LPR

                                                 (L I BOR)                                 2021       3
(FCA)            2021                                                       LIBOR                                  LIBOR
              LIBOR                    2023                                                                    LIBOR        2020
    8    31
                                                                         LIBOR
                               LIBOR                         SOFR        LIBOR       SOFR
                                                                       LIBOR
        SOFR                                                                                                     SOFR
                     LIBOR                                                           LIBOR
                                                 LIBOR
LIBOR
     LIBOR                                                          LIBOR

                                                                    LIBOR




150
                                                         2020        12    31


3
3.2
3.2.4




        2020   12   31


                           795,102              –              –                   –           –     22,459       817,561


                           291,121        97,782       162,611                  13,718        2,792       3,106       571,130
                                 –            –            –                      –           –     54,212        54,212


                            22,761        21,369        34,378               31,955         51,251      320,874        482,588
                         1,661,920       749,592     2,420,672              334,404        260,828      293,152      5,720,568


                            82,187       134,536        83,786              237,760        179,006       17,945        735,220
                            41,734        49,906       258,697              962,447        678,347       28,398      2,019,529
                               466             –            –                   –             –     296,342        296,808
                         2,895,291     1,053,185     2,960,144            1,580,284       1,172,224    1,036,488    10,697,616


                          (913,880)     (265,073)     (537,732)              (47,277)       (13,181)     (10,348)   (1,787,491)


                             (6,291)      (6,340)       (6,985)                 (134)            –      (9,529)       (29,279)
                                  –           –            –                    –            –     (55,942)       (55,942)
                         (3,515,457)    (552,070)     (924,291)           (1,529,725)           (2)     (85,785)    (6,607,330)
                            (90,687)    (214,973)     (366,449)             (329,911)     (192,715)    (144,211)    (1,338,946)
                         (4,526,315)   (1,038,456)   (1,835,457)          (1,907,047)     (205,898)    (305,815)    (9,818,988)
                         (1,631,024)      14,729     1,124,687             (326,763)       966,326      730,673       878,628




                                                                                                                     H     151
2020    12   31


3
3.2
3.2.4



        2019      12   31


                              729,335              –            –            –          –    30,850       760,185


                              217,899        94,206       262,663        57,535      10,639       5,546       648,488
                                    –            –            –            –          –     20,937        20,937


                               24,970        27,425        49,446        39,634      35,329     229,694       406,498
                            2,422,040       475,631     1,695,459       190,829      91,463     308,231     5,183,653


                               61,795       152,393        87,723       243,110     109,231      15,404       669,656
                               21,782        39,197       249,195     1,027,815     562,411      29,289     1,929,689
                                  493             –            –            –          –    286,001       286,494
                            3,478,314       788,852     2,344,486     1,558,923     809,073     925,952     9,905,600


                             (720,024)     (273,836)     (837,746)       (39,236)    (19,803)    (13,437)   (1,904,082)


                                (4,103)      (6,006)       (6,779)        (8,190)          –     (1,902)      (26,980)
                                     –           –            –             –          –    (26,424)      (26,424)
                            (3,188,008)    (668,974)     (998,242)    (1,102,269)    (26,026)    (89,389)   (6,072,908)
                               (47,541)    (123,654)     (391,494)      (241,821)   (136,354)   (133,430)   (1,074,294)
                            (3,959,676)   (1,072,470)   (2,234,261)   (1,391,516)   (182,183)   (264,582)   (9,104,688)
                             (481,362)     (283,618)      110,225       167,407     626,890     661,370       800,912




152
                                                         2020   12   31


3
3.2
3.2.5




        2020 12          31                                      1                    6.5249      2019   12       31
        6.9762           1    0.8416     2019     12    31                0.8958




        2020   12   31


                                       729,631           31,298             35,151             21,481         817,561
                                       218,074          319,227             16,750             17,079         571,130
                                        46,761            4,082              2,669                700          54,212


                                     407,126             41,616              2,484             31,362       482,588
                                   5,248,201            240,514            149,366             82,487     5,720,568


                                     329,481            305,772             49,133             50,834       735,220
                                   2,000,225             15,357                 50              3,897     2,019,529
                                     153,647            130,805              8,453              3,903       296,808
                                   9,133,146           1,088,671           264,056         211,743       10,697,616


                                  (1,421,873)          (299,201)            (7,899)        (58,518)      (1,787,491)


                                        (7,703)           (1,251)           (6,419)        (13,906)         (29,279)
                                     (41,556)           (10,217)            (2,360)         (1,809)         (55,942)
                                  (5,894,179)          (378,083)          (301,781)        (33,287)      (6,607,330)
                                  (1,101,641)          (188,070)           (23,211)        (26,024)      (1,338,946)
                                  (8,466,952)          (876,822)          (341,670)       (133,544)      (9,818,988)
                                       666,194          211,849            (77,614)            78,199         878,628

                                   1,534,447            106,293             20,787             15,185     1,676,712




                                                                                                              H        153
2020    12   31


3
3.2
3.2.5



        2019      12   31


                              730,031       17,082       1,874      11,198       760,185
                              296,047      308,665      22,958      20,818       648,488
                               17,991        1,503       1,206         237        20,937


                              336,039       43,167       2,947      24,345       406,498
                            4,664,589      282,461     162,892      73,711     5,183,653


                              277,710      282,552      55,646      53,748       669,656
                            1,910,731       16,213           –      2,745     1,929,689
                              142,776      132,093      10,646         979       286,494
                            8,375,914     1,083,736    258,169     187,781     9,905,600


                            (1,489,552)    (354,673)     (7,031)    (52,826)   (1,904,082)


                                (2,273)      (1,882)    (10,963)    (11,862)      (26,980)
                               (21,149)      (3,058)     (1,815)       (402)      (26,424)
                            (5,403,579)    (391,803)   (241,714)    (35,812)   (6,072,908)
                              (844,270)    (187,717)    (22,048)    (20,259)   (1,074,294)
                            (7,760,823)    (939,133)   (283,571)   (121,161)   (9,104,688)
                              615,091      144,603      (25,402)    66,620       800,912

                            1,327,987      110,286      18,482      15,415     1,472,170


3.2.6




154
           2020   12   31


3
3.3
3.3.1




3.3.2




        

        

        

        

        



        




                            H   155
2020    12   31


3
3.3
3.3.3




        2020 12 31


                          –          –    (664,483)    (249,435)   (272,305)   (555,383)     (51,554)     (13,537) (1,806,697)


                          –          –       (2,199)     (6,323)     (5,778)    (15,352)       (137)           –    (29,789)
                          –          –   (2,826,645)   (720,090)   (564,855)   (961,376) (1,633,891)          (2) (6,706,859)
                          –          –            –    (88,752)   (209,113)   (315,930)    (27,036)         (42)   (640,873)
                          –          –            –     (2,459)     (7,700)    (65,629)   (327,846)    (165,290)   (568,924)
                          –          –      (50,017)       (173)       (783)     (1,675)    (20,363)     (55,710)   (128,721)
                          –          –   (3,543,344) (1,067,232) (1,060,534) (1,915,345) (2,060,827)    (234,581) (9,881,863)


                          –   641,025       176,216           –         320           –           –           –    817,561
                          –         –      111,953     175,013       92,064     158,106       39,227        7,165     583,528


                        314    316,982          2,100      9,963      13,373        39,918      49,113       65,737      497,500
                     44,408          –             –   503,713     357,214     1,451,002   1,677,966    4,134,699    8,169,002


                         72     11,347             –      29,004      47,520     136,836      368,919     204,359       798,057
                        270          –            –      41,759      52,029     315,772    1,148,818     799,669     2,358,317
                      4,432          –       42,005            –          –          –           –          –       46,437


                     49,496    969,354       332,274     759,452     562,520     2,101,634   3,284,043    5,211,629 13,270,402

                     49,496    969,354     (3,211,070)   (307,780)   (498,014)    186,289    1,223,216    4,977,048    3,388,539




156
                                                          2020   12   31


3
3.3
3.3.3



        2019 12 31


                          –          –     (409,571)    (312,459)    (279,062)      (861,415)     (41,653)     (24,479) (1,928,639)


                          –          –        (1,087)     (4,129)      (6,110)     (7,644)      (8,370)              –    (27,340)
                          –          –   (2,608,940)    (620,749)    (687,767) (1,032,419) (1,184,740)         (26,470) (6,161,085)
                          –          –             –    (47,583)    (112,660)   (326,884)    (19,723)            (104)   (506,954)
                          –          –             –       (356)     (11,595)    (83,202)   (246,898)        (124,044)   (466,095)
                          –          –       (62,915)       (157)        (980)      (2,364)    (13,368)        (45,291)   (125,075)
                          –          –   (3,082,513)    (985,433) (1,098,174) (2,313,928) (1,514,752)         (220,388) (9,215,188)


                          –   669,268         90,626            –           291           –            –          –       760,185
                          –         –        68,990      150,526         96,100     271,267        60,169      13,316        660,368


                          –   221,829          7,455        5,633      17,275          53,313       68,842       53,129     427,476
                     41,983          –             –     662,690     350,205       1,349,166    1,675,654    3,135,246   7,214,944


                          –     8,945              –      11,356         37,795     124,191       422,104     127,664      732,055
                        740          –             –      22,301         39,748     303,842     1,206,797     628,632    2,202,060
                      4,524          –        45,990            –             –          –            –          –      50,514


                     47,247    900,042       213,061       852,506     541,414       2,101,779    3,433,566    3,957,987 12,047,602

                     47,247    900,042     (2,869,452)    (132,927)    (556,760)      (212,149)   1,918,814    3,737,599   2,832,414




                                                                                                                           H      157
2020    12   31


3
3.3
3.3.4


(a)




        2020      12   31



                              3         2        54           –       –         59
                            215       590     2,730       5,990      247       9,772
                            218       592     2,784       5,990      247       9,831




                             (44)     (51)       (29)         –        –      (124)
                            (291)    (751)    (3,825)   (10,349)   (1,173)   (16,389)
                            (335)    (802)    (3,854)   (10,349)   (1,173)   (16,513)




        2019      12   31



                              –        –        –          –       –          –
                            163       315     1,148       2,547      208       4,381
                            163       315     1,148       2,547      208       4,381




                            (203)     (728)   (1,545)         –        –    (2,476)
                            (178)     (396)   (1,387)    (3,720)     (526)    (6,207)
                            (381)   (1,124)   (2,932)    (3,720)     (526)    (8,683)




158
                                             2020   12    31


3
3.3
3.3.4
(b)




        2020   12   31


                         (775,033)   (567,895)      (979,175)    (86,979)   (5,464)   (2,414,546)
                          776,108     567,520        981,843      88,209     7,732     2,421,412
                            1,075        (375)           2,668     1,230    2,268           6,866




        2019   12   31


                         (652,146)   (611,954)   (1,031,667)     (96,867)   (1,451)   (2,394,085)
                          652,036     610,048     1,028,315       96,800     3,443     2,390,642
                             (110)     (1,906)        (3,352)        (67)   1,992           (3,443)




                                                                                        H      159
2020    12   31


3
3.3
3.3.5




        2020 12 31


                       176,216           –         320           –          –            –        –    641,025       817,561
                       111,953     174,623       91,078     153,121      33,242         7,113         –          –      571,130
                             –      9,718       11,570      22,283       9,068         1,573         –          –       54,212


                          2,100      9,722      12,857        37,651      44,167       58,795       314     316,982       482,588
                              –   484,371     319,698     1,305,770   1,103,053    2,476,035    31,641           –    5,720,568


                             –      28,930      46,507     126,501     339,517      182,346         72      11,347       735,220
                             –      41,210      49,086     278,043     972,565      678,355        270           –    2,019,529
                        61,973          286          19      15,410      16,448        4,047      4,432     194,193       296,808
                       352,242     748,860     531,135     1,938,779   2,518,060    3,408,264    36,729    1,163,547 10,697,616


                      (664,483)    (247,467)   (268,704)   (544,824)     (48,745)     (13,268)        –           –   (1,787,491)


                         (2,199)     (6,291)     (5,722)    (14,933)       (134)           –         –           –      (29,279)
                              –     (8,357)    (10,798)    (20,858)    (12,210)      (3,719)         –           –      (55,942)
                     (2,826,643)   (716,981)   (560,281)   (942,581) (1,560,842)          (2)         –           –   (6,607,330)
                        (68,467)    (94,306)   (235,723)   (374,652)   (367,189)    (198,609)         –           –   (1,338,946)
                     (3,561,792) (1,073,402) (1,081,228) (1,897,848) (1,989,120)    (215,598)         –           –   (9,818,988)

                     (3,209,550)   (324,542)   (550,093)     40,931     528,940     3,192,666    36,729    1,163,547      878,628




160
                                                                2020   12    31


3
3.3
3.3.5



        2019 12 31


                             90,626           –         291           –              –          –             –    669,268         760,185
                             68,990     149,937       95,479     265,628          57,812      10,642              –          –        648,488
                                  –      3,350        4,941       7,339           3,971       1,336              –          –         20,937


                               7,455      5,468      16,748        50,326       58,460         47,292             –    220,749       406,498
                                   –   645,176     316,350     1,217,899    1,168,046      1,802,390        33,792           –    5,183,653


                                  –     11,231       36,586     112,932       386,254       113,708              –      8,945       669,656
                                  –     21,690       36,753     267,765     1,040,314       562,427            740           –    1,929,689
                             61,712           5           15       7,807        20,326         3,802          4,524     188,303       286,494
                            228,783     836,857     507,163     1,929,696    2,735,183      2,541,597        39,056    1,087,265    9,905,600


                           (409,571)    (312,213)   (276,142)    (846,554)     (39,762)       (19,840)            –           –   (1,904,082)


                              (1,087)     (4,103)     (6,026)     (7,453)     (8,311)               –            –           –      (26,980)
                                   –     (3,494)     (5,876)    (10,477)     (5,121)          (1,456)            –           –      (26,424)
                          (2,608,492)   (616,996)   (680,301) (1,018,114) (1,122,574)         (26,431)            –           –   (6,072,908)
                             (60,594)    (50,219)   (145,757)   (398,664)   (277,546)        (141,514)            –           –   (1,074,294)
                          (3,079,744)   (987,025) (1,114,102) (2,281,262) (1,453,314)        (189,241)            –           –   (9,104,688)

                          (2,850,961)   (150,168)   (606,939)    (351,566)   1,281,869      2,352,356        39,056    1,087,265        800,912


3.3.6




                                                          1                        1    5                5
        2020   12    31
                                                       813,687                  26,668                   20,520                     860,875
                                                       682,540                 126,206                    7,091                     815,837
                                                    1,496,227                  152,874                   27,611                 1,676,712

        2019   12    31
                                                       761,484                  22,389                       8,030                  791,903
                                                       570,426                 104,593                       5,248                  680,267
                                                    1,331,910                  126,982                   13,278                 1,472,170




                                                                                                                                    H      161
2020   12    31


3
3.4
(a)




       (1)

       (2)


       (3)




162
                                2020      12   31


3
3.4
(b)




                         2020        12   31                   2019        12   31



                       2,019,529               2,031,222    1,929,689                1,954,341


                       (484,382)                (485,175)    (383,481)                (388,177)




      2020   12   31


                           2,530               1,920,866     107,826                 2,031,222


                                –              (485,175)             –             (485,175)




      2019   12   31


                           7,655               1,806,199     140,487                 1,954,341


                                –              (388,177)             –              (388,177)




                                                                                      H    163
2020   12   31


3
3.4
(c)




       2020      12   31



                             3,191       3,343          –      6,534
                                 –      1,585          –      1,585
                             7,673      91,904         94      99,671
                             2,312      39,642      3,290      45,244
                               370     238,963     12,765     252,098
                             6,270       3,233     47,978      57,481
                                 –     19,975          –     19,975


                                 –     44,435          –     44,435
                                 –      8,880        897       9,777
                            19,816     451,960     65,024     536,800




                            72,209     268,514          –    340,723
                             1,273       2,103          –      3,376
                           123,223     181,467          –    304,690
                            49,033      25,687        364      75,084


                             1,798        1,842     7,707      11,347


                                 –    210,397         95     210,492
                           247,536     690,010      8,166     945,712
                           267,352    1,141,970    73,190    1,482,512




                                 –      (7,868)        –      (7,868)
                                 –     (16,104)        –     (16,104)
                                 –        (417)        –        (417)
                                 –      (4,890)        –      (4,890)


                                 –     (40,914)        –     (40,914)
                                 –     (15,028)        –     (15,028)
                                 –     (13,373)        –     (13,373)
                                 –     (98,594)        –     (98,594)




164
                             2020   12   31


3
3.4
(c)

      2019   12   31



                         4,220              3,382             –      7,602
                             –             2,000             –      2,000
                         8,757             79,922           104      88,783
                         4,625             28,178         3,762      36,565
                            56            158,698        11,681     170,435
                         2,576                  –       47,141      49,717
                             –            39,532             –     39,532
                             –            11,864             –     11,864


                             –               15,784          –     15,784
                             –                4,145      1,008       5,153
                        20,234            343,505        63,696     427,435




                        57,694            201,265             –    258,959
                           136              1,972             –      2,108
                       134,110            195,593             –    329,703
                        39,804             29,299           838      69,941


                         1,895                   421      6,629         8,945


                             –           235,361            53     235,414
                       233,639            663,911         7,520     905,070
                       253,873           1,007,416       71,216    1,332,505




                             –               (13,392)        –     (13,392)
                             –               (12,950)        –     (12,950)
                             –                  (638)        –        (638)


                             –               (20,423)        –     (20,423)
                             –                (6,001)        –      (6,001)
                             –               (20,437)        –     (20,437)
                             –               (73,841)        –     (73,841)




                                                                    H     165
2020   12   31


3
3.4
(c)




       2020      1    1             63,696     7,520


                                      1,291       (40)
                                          –   (1,696)
                                     11,587     2,932
                                    (11,550)     (550)
       2020      12       31        65,024     8,166

       2020      12       31
                                      2,218         2
                                       (975)   (1,738)




       2019      1    1             21,050     5,698


                                     1,120        64
                                         –     (429)
                                    53,632     3,235
                                    (9,891)     (941)
                                    (2,215)     (107)
       2019      12       31        63,696     7,520

       2019      12       31
                                       974         68
                                       104       (435)




3.5




        2020         12        31




166
                     2020   12   31


3
3.6


      

      

      




                                      5%   6%   8%

         2.5%

                1%

      




      



      

      




                                                     H   167
2020   12   31


3
3.6
       2014      4




                                       2020   12   31           2019   12   31
                                 (%)               10.87                    11.22
                           (%)                     12.88                    12.85
                     (%)                           15.25                    14.83


                                               732,863                  695,084
                                                (5,252)                  (5,595)
                                               727,611                  689,489
                                               134,610                  100,057
                                               862,221                  789,546
                                               159,025                  121,710
                                              1,021,246                 911,256

                                              6,695,462                6,144,459


4
                                                    12     31
                                                2020                     2019


                                               251,468                  242,948
                                                90,683                   88,647
                                                16,180                   24,167
                                                10,770                   11,691
                                               369,101                  367,453


                                              (139,142)                 (139,153)
                                               (46,653)                  (57,650)
                                               (15,404)                  (15,048)
                                               (14,566)                  (11,519)
                                              (215,765)                 (223,370)
                                               153,336                  144,083


                                                   1,369                    1,467




168
    2020   12   31


5
                       12        31
                     2020             2019
                     20,107           21,050
                     16,889           14,400
                      3,706            4,337
                      4,200            3,098
                      2,617            2,520
                      1,531            2,024
                        248              240
                     49,298           47,669


                       12        31
                     2020             2019



                      1,342                943

                      3,458               3,541


6
                       12        31
                     2020             2019
                      2,473               2,884
                      1,321                 821
                        418                 339
                      4,212               4,044


                       12        31
                     2020             2019



                            –                7




                                      H     169
2020   12   31


7
                                                       12     31
                                                     2020          2019
                                                     14,277        13,415
                                                      1,100         2,629
                                                     (1,533)         (108)
                                                     13,844        15,936




            2020   12   31
                             1.84   2019   12   31   0.56

8
                                                       12     31
                                                     2020          2019
                                                     15,731        12,268
                                                       (561)         (581)
                                                     15,170        11,687


9
                                                       12     31
                                                     2020          2019
                                                     13,436        12,821
                                                      1,848         1,370
                                                        180            31
                                                        166           287
                                                      2,259         2,290
                                                     17,889        16,799




170
          2020   12   31


10
                             12     31
                           2020          2019
                              225          (731)
                           55,303        49,749
                              (12)         (346)
                            4,874         1,434
                             (129)         (120)
                              316          (160)
                              855         1,610
                              627           518
                           62,059        51,954


11
                             12     31
                           2020          2019
                              485             233
                               (1)             37
                              484             270


12
                             12     31
                           2020          2019
                           13,282            9,054
                             (401)            (343)
                            2,288            2,410
                              560              311
                           15,729        11,432


13
                             12     31
                           2020          2019
     14                    32,467        33,285
                           25,649        25,170
                            7,888         8,105
                            9,518         8,934
                            2,823         2,697
                               32            50
                            3,650         2,760
                           82,027        81,001




                                         H     171
2020   12   31


14
                                               12     31
                                          2020                     2019
                                          22,638                   22,291
                    (a)                    3,062                    4,208
                                           6,767                    6,786
                                          32,467                   33,285


(a)


        10%       27%



                 2009     1   1




                                               12     31
                                          2020                     2019
                                              1,577                    2,331
                                              1,468                    1,855
                                              3,045                    4,186




                                  2020   12   31           2019   12   31
                                                69                       65
                                                73                      966
                                               142                     1,031




172
                                 2020   12   31


14
(a)

              2008     12   31




                                                         2020   12   31         2019   12   31


                                                                     467                    399




                                                                     12    31
                                                                  2020                  2019
                                                                      17                     22
                                                                     132                     20
                                                                     149                     42




                                                                     12    31
                                                                  2020                  2019
                                                                     399                    408
                                                                     (81)                   (51)
                                                                      14                     20
                                                                       3                      2
                                                                     132                     20
                                                                     467                    399


      2020   12   31               13.20          2019    12    31        10.21

                                             0.40          2019                 0.40




                                                                                       H     173
2020   12    31


14
(a)

                                                  2020   12   31          3.51%   2019    12     31
3.22%         2.87% 2019 12 31         2.68%
                   2020 12 31                                                      60
                 23.13  2019 12   31      19.70    55                             33.13    2019       12
  31         28.70




       (1)                    100                                         0.35                   0.40



       (2)                        1%                               0.39                   0.35

       (3)                                                                        0.29
                  0.30




174
               2020   12   31


15
(a)
                                2020   12   31



               –                  619           161          780
               –                  361            93          454



               –                  866           161        1,027
               –                    –            –           –
               –                    –            –           –
               –                    –            –           –
               –                    –            –           –
               –                    –            –           –
               –                    –            –           –
               –                    –            –           –



             310                       –          –         310
             310                       –          –         310
               –                      –          –           –
             310                       –          –         310
               –                      –          –           –
              39                       –          –          39



               –                  155            41          196
               –                    –            –           –
               –                    –            –           –
               –                    –            –           –
               –                  270             –         270
               –                  260             –         260
               –                  130             –         130
               –                  946           167        1,113
               –                  905           167        1,072
               –                    –            –           –
               –                    –            –           –
             969                 4,512           790        6,271

      2020
               –                  186            52          238
               –                  444            75          519
               –                  574           101          675
             291                     –            –         291
             211                     –            –         211
               –                    –            –           –
               –                  569            91          660
               –                  921           167        1,088
             502                 2,694           486        3,682




                                                        H     175
2020   12   31


15
(a)
                          2019   12   31



                     –      579            200      779
                     –      521            183      704



                     –      672            178      850
                    –       672            191      863
                    –       672            191      863
                    –         –             –       –
                    –         –             –       –
                    –         –             –       –
                    –         –             –       –
                  292          –             –     292
                  292          –             –     292
                  282          –             –     282
                  282          –             –     282
                    –         –             –       –
                    6          –             –       6



                     –          –            –       –
                     –          –            –       –
                     –          –            –       –
                     –          –            –       –
                     –      232              –      232
                     –      137              –      137
                     –      853            169     1,022
                     –      841            169     1,010
                     –      800            169       969
                     –      408             86       494
                 1,154     6,387           1,536    9,077

       2019
                     –      145             45      190
                     –        –             –       –
                     –      304            105      409
                     –        –             –       –
                     –        –             –       –
                     –        –             –       –
                     –        –             –       –
                     –       48             17       65
                     –        –             –       –
                     –        –             –       –
                     –        –             –       –
                     –        –             –       –
                     –        –             –       –
                     –      417             83      500
                     –      914            250     1,164




176
                                                       2020   12   31


15
(a)
      (1)                               2020                                                           2020
                                                              2019      2020   10     29        2020



      (2)



      (3) 2020    2019


      (4)


      (5)                               2021   1   8


(b)


                                                                                 12        31
                                                                               2020                    2019
                                                                                    14                        14
                                                                                    15                        14
                                                                                     2                         2
                                                                                    31                        30




                                                                               12     31
                                                                               2020                    2019
             4,500,001    5,000,000                                                   2                        3
             5,000,001    5,500,000                                                   2                        1
             5,500,001    6,000,000                                                   –                       –
             6,000,001    6,500,000                                                   –                       –
             6,500,001    7,000,000                                                   –                       –
             7,000,001    7,500,000                                                   –                       –
             7,500,001    8,000,000                                                   –                       –
             8,000,001    8,500,000                                                   –                       –
             8,500,001    9,000,000                                                   –                       –
             9,000,001    9,500,000                                                   –                       –
             9,500,001    10,000,000                                                  –                       –
             10,000,001    10,500,000                                                 –                       1
             10,500,001    11,000,000                                                 –                       –
             11,000,001    11,500,000                                                 1                        –
                                                                                      5                        5


      2020     2019




                                                                                                       H   177
2020   12    31


16
                                                       12     31
                                                    2020           2019


                                                      8,247        11,789
                                                        630         1,059
                                                        577           680
                                                      9,454        13,528
                        27                           (2,599)       (3,390)
                                                      6,855        10,138




25% 2019          25%



                                   25% 2019   25%



                                                       12     31
                                                    2020           2019
                                                    86,425         88,200
                  25%                                21,606         22,050
                                                       (152)          (206)
                             (1)                      3,644          3,094
                             (2)                    (17,393)       (15,231)
                                                       (430)           431
                                                       (420)             –
                                                      6,855        10,138


       (1)


       (2)




178
                                        2020   12   31


17


                                                                           12      31
                                                                      2020                      2019
                                                                      78,274                    77,281
                                                                      (2,714)                   (2,671)
                                                                      (1,680)                        –
                                                                      73,880                    74,610
                                                                      74,263                    74,263
                                                                           0.99                      1.00




 27.14                                                   2020   12    31
                   2020   12   31



 2020    12   31                    16.80

18
                                                            2020     12   31            2019   12   31
                                                                      15,353                    14,481
                                                                     634,239                   653,190
                                                                     160,863                    76,145
                                                                       6,786                    16,078
                                                                         320                       291
                                                                     817,561                   760,185




                                                            2020     12   31            2019   12   31
                                                                               %                         %
                                                                          11.00                     12.50
                                                                           5.00                      5.00




                                                                                               H      179
2020   12   31


19
                                                    2020   12   31    2019   12    31


                                                            90,965            96,489
                                                            68,274            39,783
                                                               196               559
                                                              (265)             (176)



                                                             6,332                4,787
                                                             3,657                  950
                                                            27,905                9,030
                                                                 –                 450
                                                             3,670                  329
                                                                26                   20
                                                               (34)                 (11)


                                                           113,890           100,074
                                                            95,886            55,132


                                                           118,172           262,885
                                                            40,515            74,080
                                                             2,890             4,979
                                                              (949)             (872)
                                                           571,130           648,488


         2020 12 31                                                               2019
12     31        45      2020   12   31                               1.02
            1.05  2019                    479.30   2.42




180
                 2020   12   31


20
                                  2020   12   31      2019   12   31


                                              2,370               2,829
           (a)                                3,043               3,176
                                              1,121               1,597


                                          23,853              21,244
           (a)                           109,422             100,680
                                           4,445               3,869
                                           8,780               1,555


                                           1,419                 820
                                           7,956               1,756
                                          48,106              47,141


                                             474                  92
                                         251,624             170,343
                                          19,975              51,396
                                         482,588             406,498


     (a)




                                  2020   12   31      2019   12   31
                                          99,671              88,783
                                          45,244              36,565
                                           6,534               7,602
                                           1,585               2,000
                                         153,034             134,950




21




                                                             H      181
2020   12   31


21




       2020      12   31
                           2,435,423            44,435             (40,914)
                           3,101,818             9,777             (15,028)
                           5,537,241            54,212             (55,942)




       2019      12   31
                           2,173,598            15,784             (20,423)
                           3,826,987             5,153              (6,001)
                           6,000,585            20,937             (26,424)




                                       2020   12   31     2019   12   31
                                              3,772,066          4,442,337
                                              1,387,805          1,209,161
                                                247,659            204,007
                                                129,711            145,080
                                              5,537,241          6,000,585




182
                                           2020   12   31


21




         2020    12   31
                                                  139,555            184            (4,689)
                                                   58,382            268            (1,901)
                                                  197,937            452            (6,590)




         2019    12   31
                                                  121,791            295            (1,794)
                                                   29,379            130              (168)
                                                  151,170            425            (1,962)


(a)




                                                                     12    31
                                                                   2020         2019


                                                                   (4,314)          (2,504)
                                                                    4,462            2,250
                                                                     148              (254)


(b)




              2020   12 31
      17.61           2019 12 31             2.10
                10.85       2019 12   31                    1.96




                                                                                H      183
2020   12   31


21

(c)




                                            2020        12     31



22
22.1
                                                  2020       12     31            2019   12    31


                                                             5,637,932                   5,068,861
                                                               210,492                     235,414
                                                              (139,274)                   (132,719)
                                                                12,980                      14,648
                                                                (1,562)                     (2,551)
                                                             5,720,568                   5,183,653


22.2


                                   1          2                          3
        2020     1    1        3,114,979    139,701                  59,416              3,314,096
                                 466,884    (70,303)                (11,437)               385,144
                                       –         –                (33,214)               (33,214)
                                (153,797)    89,415                  64,382                      –
            1             2    (131,542)    131,542                      –                         –
            1             3     (22,255)          –                22,255                          –
            2             3           –    (42,127)                42,127                          –
                                  (8,536)      (123)                     (317)                (8,976)
        2020     12       31   3,419,530    158,690                  78,830              3,657,050


                                   1          2                          3
        2019     1    1        2,848,956    127,820                  57,147              3,033,923
                                 365,202    (58,842)                 (5,046)               301,314
                                       –      (217)                (27,330)               (27,547)
                                (105,437)    70,823                  34,614                      –
            1             2      (95,474)    95,474                      –                         –
            1             3       (9,963)         –                 9,963                          –
            2             3            –   (24,651)                24,651                          –
                                   6,258          117                        31               6,406
        2019     12       31   3,114,979    139,701                  59,416              3,314,096




184
                                 2020   12   31


22
22.2


                             1                      2          3

                            12


       2020   1    1        23,125                 39,960     42,085    105,170
                             2,477                 (7,358)    (7,717)   (12,598)
                                 –                   686          –       686
                                 –                     –   (33,214)   (33,214)
                              (838)               (15,668)    16,506          –
        1              2      (762)                   762         –          –
        1              3       (76)                     –       76           –
        2              3         –               (16,430)   16,430           –
                             2,805                 11,452    28,208      42,465
                                 –                     –    3,340       3,340
                                 –                     –   (1,138)     (1,138)
                              (151)                   (38)      (97)       (286)
       2020   12       31   27,418                 29,034    47,973     104,425


                             1                      2          3

                            12


       2019   1    1        23,323                 42,503     36,577    102,403
                             3,443                 (3,596)    (4,142)    (4,295)
                               (51)                   189          –       138
                                 –                  (217)   (27,330)   (27,547)
                               844                (13,068)    12,224          –
        1              2     1,148                 (1,148)        –          –
        1              3      (304)                     –      304           –
        2              3         –               (11,920)   11,920           –
                            (4,459)                14,145    24,560      34,246
                                 –                     –    1,464       1,464
                                 –                     –   (1,292)     (1,292)
                                25                      4        24          53
       2019   12       31   23,125                 39,960    42,085     105,170




                                                                        H   185
2020   12   31


22
22.2


                                   1          2            3

        2020     1    1        1,727,106      9,085       18,574      1,754,765
                                 254,353     (2,056)      (2,943)       249,354
                                       –         –     (20,580)       (20,580)
                                 (25,057)     1,328       23,729              –
            1             2       (6,125)     6,125           –              –
            1             3      (18,932)         –     18,932               –
            2             3            –    (4,797)      4,797               –
                                  (2,638)         (12)          (7)      (2,657)
        2020     12       31   1,953,764      8,345      18,773       1,980,882


                                   1          2            3

        2019     1    1        1,612,415      7,872       15,340      1,635,627
                                 138,887     (1,906)      (4,226)       132,755
                                       –         –     (14,436)       (14,436)
                                 (25,008)     3,116       21,892              –
            1             2       (7,504)     7,504           –              –
            1             3      (17,504)         –     17,504               –
            2             3            –    (4,388)      4,388               –
                                       812          3            4          819
        2019     12       31   1,727,106      9,085      18,574       1,754,765




                                   1          2            3

                                  12


        2020     1    1            8,394      3,193       15,962         27,549
                                   2,001       (100)      (1,102)           799
                                       –         –     (20,580)       (20,580)
                                     270     (1,078)         808              –
            1             2          378      (378)              –           –
            1             3         (108)        –            108            –
            2             3            –     (700)            700            –
                                   5,349      1,823      18,443          25,615
                                       –         –      1,712           1,712
                                       –         –       (231)           (231)
                                      (6)        (2)         (7)            (15)
        2020     12       31      16,008      3,836      15,005          34,849




186
                                  2020   12   31


22
22.2


                              1                     2          3

                             12


       2019   1    1          7,710                2,302      11,446       21,458
                                909                 (225)     (1,219)        (535)
                                  –                   –    (14,436)     (14,436)
                                380                 (686)        306            –
        1              2          295               (295)            –          –
        1              3           85                  –          (85)          –
        2              3            –              (391)          391           –
                               (605)               1,800     18,816        20,011
                                  –                   –     1,224         1,224
                                  –                   –      (175)         (175)
                                  –                   2          –            2
       2019   12       31     8,394                3,193     15,962        27,549




                              1                     2          3

       2020   1    1        228,957                 6,404         53      235,414
                            (18,373)               (6,209)      (134)     (24,716)
                                  –                    –       (34)         (34)
                             (6,833)                6,603        230            –
        1              2     (6,763)               6,763             –          –
        1              3        (70)                   –           70           –
        2              3          –                (160)          160           –
                                  (45)              (107)          (20)       (172)
       2020   12       31   203,706                6,691            95    210,492


                              1                     2          3

       2019   1    1        178,874                 6,731        258      185,863
                             56,345                (6,597)      (310)      49,438
                             (6,506)                6,404        102            –
        1              2     (6,404)               6,404             –          –
        1              3       (102)                   –          102           –
                                  244                (134)           3        113
       2019   12       31   228,957                6,404            53    235,414




                                                                          H    187
2020   12   31


22
22.2


                                1          2                     3

                               12


        2020     1    1          839        205                      289                1,333
                                 (10)      (121)                     (32)                (163)
                                   –         –                     (34)                 (34)
                                (114)       (42)                     156                    –
            1             2         (75)     75                        –                     –
            1             3         (39)      –                      39                      –
            2             3           –   (117)                     117                      –
                                    163          5                   (17)                151
        2020     12       31        878         47                   362                1,287


                                1          2                     3

                               12


        2019     1    1        1,163        283                      233                1,679
                                (171)      (283)                      49                 (405)
                                (208)       205                        3                    –
            1             2     (205)          205                     –                     –
            1             3       (3)            –                    3                      –
                                     55           –                   4                   59
        2019     12       31        839        205                   289                1,333


22.3
                                                2020   12   31              2019   12    31
                                                       1,812,785                   1,844,304
                                                         990,248                     943,076
                                                       3,045,391                   2,516,895
                                                       2,191,847                   1,926,508
                                                         853,544                     590,387
                                                       5,848,424                   5,304,275




188
                      2020      12   31


22
22.4
                                     2020   12    31

              1            90                   360
       90           360                     3           3
         8,850        13,686                   694            217   23,447
         5,867         8,904                12,222          1,415   28,408
        10,763        11,555                13,000          3,030   38,348
            8,640         9,825             10,661          2,856   31,982
            2,123         1,730              2,339            174    6,366
        25,480        34,145                25,916          4,662   90,203


                                     2019   12    31

              1            90                   360
       90           360                     3           3
        10,622        12,014                 1,009            299   23,944
         4,983         7,781                11,294          3,893   27,951
        13,318         8,823                11,358          5,126   38,625
        11,805            7,934                 9,505       4,695   33,939
         1,513              889                 1,853         431    4,686
        28,923        28,618                23,661          9,318   90,520




                                                                    H   189
2020   12   31


23
                                                   2020   12   31      2019   12   31


                                                              7,743               7,427
                                                          1,864,919           1,747,791
                                                            121,740             149,170
                                                             28,177              28,564
                                                             (3,050)             (3,263)
                                                          2,019,529           1,929,689


                                                           161,286             155,781
                                                           435,675             382,695
                                                           120,306             115,776
                                                             6,606               6,459
                                                           723,873             660,711


                                                                 158                 677
                                                               3,473               1,639
                                                               7,716               6,629
                                                             11,347                8,945
                                                           735,220             669,656




            2020   12 31
                    0.49   2019   12   31   0.67




                                                   2020   12   31      2019   12   31


                                                           340,723             258,959
                                                             3,376               2,108
                                                           304,690             329,703
                                                            75,084              69,941
                                                           723,873             660,711


                                                          1,710,428           1,521,473
                                                             21,979              25,689
                                                            148,404             215,817
                                                             29,983              27,038
                                                          1,910,794           1,790,017




190
                                  2020   12   31


23


                              1                    2         3

     2020   1    1        1,930,072                1,497     1,383       1,932,952
                            408,635                    –        –        408,635
                           (317,005)                  (5)     (615)       (317,625)
                             (6,956)               6,956         –              –
      1              2       (6,956)               6,956           –             –
      1              3            –                   –          –             –
      2              3            –                   –          –             –
                               (414)                    1         26           (387)
                               (996)                    –         –          (996)
     2020   12       31   2,013,336                8,449         794     2,022,579


                              1                    2         3

     2019   1    1        2,002,789                    –    1,085       2,003,874
                            289,477                    –        –        289,477
                           (360,855)                   –      (21)       (360,876)
                             (1,816)               1,497       319               –
      1              2       (1,497)               1,497           –             –
      1              3         (319)                   –        319              –
      2              3            –                   –          –             –
                               (536)                    –          –         (536)
                              1,013                     –          –        1,013
     2019   12       31   1,930,072                1,497     1,383       1,932,952




                                                                          H     191
2020   12   31


23


                                  1        2           3

        2020     1    1         660,711          –         –    660,711
                                429,354          –         –    429,354
                               (356,820)         –         –   (356,820)
                                   (350)       278         72           –
            1             2        (278)       278          –          –
            1             3         (72)         –        72           –
            2             3           –         –         –          –
                                    147           –        –        147
                                (10,513)          –        –    (10,513)
                                    994           –        –        994
        2020     12       31   723,523         278         72    723,873


                                  1        2           3

        2019     1    1         437,630           –        –    437,630
                                415,485           –        –    415,485
                               (205,700)          –        –   (205,700)
                                      –          –        –          –
            1             2           –         –         –          –
            1             3           –         –         –          –
            2             3           –         –         –          –
                                  2,582           –        –      2,582
                                  5,822           –        –      5,822
                                  4,892           –        –      4,892
        2019     12       31   660,711            –        –   660,711




192
                               2020   12   31


23


                           1                    2          3

                          12


     2020   1    1        2,455                     178        630        3,263
                           (602)                      –       (26)        (628)
                              –                      –       (83)         (83)
                              –                      –         –           –
                              –                      –         –           –
                           (191)                    191          –           –
      1              2     (191)                    191          –           –
      1              3        –                      –         –           –
      2              3        –                      –         –           –
                               183                  313          3         499
                                (1)                   –         –         (1)
     2020   12       31   1,844                     682        524        3,050


                           1                    2          3

                          12


     2019   1    1        2,884                       –       485        3,369
                           (148)                      –       (13)        (161)
                              –                      –         –           –
                              –                      –        13           13
                            (56)                     52          4            –
      1              2         (52)                  52          –           –
      1              3          (4)                   –         4            –
      2              3           –                   –         –           –
                           (226)                    126        141           41
                              1                       –         –           1
     2019   12       31   2,455                     178        630        3,263




                                                                      H     193
2020   12   31


23


                                1          2         3

                               12


        2020     1    1             660         –       393    1,053
                                     84         –         –      84
                                      –        –       (27)     (27)
                                      –        –         –       –
                                      –        –         –       –
                                    (28)        3         25        –
            1             2          (3)       3           –       –
            1             3         (25)       –         25        –
            2             3           –       –          –       –
                                     31         8        193      232
                                    (77)        –       (21)     (98)
        2020     12       31        670        11        563    1,244


                                1          2         3

                               12


        2019     1    1             718         –       467    1,185
                                    114         –       (81)      33
                                      –        –         –       –
                                      –        –         –       –
                                      –        –         –       –
            1             2           –        –         –       –
            1             3           –        –         –       –
            2             3           –        –         –       –
                                (193)           –         –    (193)
                                  21            –         7       28
        2019     12       31        660         –       393    1,053




194
                                                       2020   12    31


24
24.1



                                                                                                  %
                                       2007 12    20          14,000,000,000                  100.00
                                       2007 10    18           5,764,705,882                   85.00
                                         2005 8    4             200,000,000                   65.00
                                        2010 1    27           5,100,000,000                   62.50
                                         2007 5    2             2,734,392,000                 73.14


                                           2000 11 1                400,000,000               100.00


                                           2008 8 15               230,000,000                 97.29
                                           2010 3 18               180,000,000                 51.00
                                           2011 4 13               150,000,000                 51.00
                                        2012 8    16             150,000,000                   51.00
                                         2015 5    7               350,000,000                100.00
                                       2017 12    29          10,000,000,000                  100.00
                                        2018 1    29            37,900,000,000                100.00
                                         2019 6    6           8,000,000,000                  100.00


        BoCom Brazil Holding               2016 3 11               533,377,877                100.00
          Company Ltda
        BANCO Bocom BBM S.A.           2016 11 30                  313,686,111                 80.00


         2020      12   31

24.2
       (1)              2020   3                          55.00                           2020         12   31
                                             100%

       (2)              2020   12                                      1.70                             2020     12     31
                                                                    97.29%

       (3)              2020                           2.50                      2020    12     31
                                    100%

       (4)              2020                             120.00                  69.77                           2020    12
              31                                            100%




                                                                                                                 H      195
2020   12   31


24
24.3
            2020   12 31
                   2019 12      31

            2020   12    31
                                            2019   12   31

         2020      12    31                                                 PricewaterhouseCoopers, Société
coopérative                   2019    12   31           PricewaterhouseCoopers, Société coopérative

            2020 12 31            Bocom Brazil Holding Company Ltda BANCO Bocom BBM S.A.
       PricewaterhouseCoopers LLP             2019 12 31            PricewaterhouseCoopers LLP

25
                                                                               2020    12    31      2019   12    31


                                                                                            3,312                3,506
                                                                                            1,328                1,080
                                                                                               77                   71
                                                                                             (147)                 (93)
                                                                                            4,570                4,564
                                                                                              111                   36
                                                                                            4,681                4,600




                                                                               27.41                      2001 12 3
                               2020    12   31                                                    9.01%    2019 12
31       9.01%

                                       14           3


                                                                       33.20                 2011 12 30
                        2020   12     31                                               10.60% 2019 12 31
10.60%

                                       12           3




196
                                       2020   12   31


26



     2020 1 1             61,764     2,625         26,034      133,756            9,378      233,557
                              70     1,870          2,822       18,424               98       23,284
                            (293)        –        (2,201)     (15,475)            (156)     (18,125)
                             616      (950)             –           –             334            –
                             589         –             –           –               –         589
                              (3)        –             –           –               –          (3)
                               –     (176)             –           –               –        (176)
     2020 12 31           62,743     3,369         26,655      136,705            9,654      239,126


     2020 1 1             (18,678)       –        (20,644)       (16,876)        (5,824)        (62,022)
                           (1,982)       –         (2,027)        (6,882)          (783)        (11,674)
                              200        –          1,992          2,517            122           4,831
                                1        –              –             –             –              1
     2020 12 31           (20,459)       –        (20,679)       (21,241)        (6,485)        (68,864)


     2020 1 1                   –     (16)               –         (340)             –           (356)
                                –       –               –         (485)             –           (485)
                                –       –               –            –             –              –
                                –       –               –           50              –             50
     2020 12 31                 –     (16)               –         (775)             –           (791)


     2020 12 31           42,284     3,353           5,976     114,689            3,169      169,471


         2020   12   31                                  584.96          2019     12    31
599.57

         2020   12   31                                 1.98       2019      12   31                1.98




                                                                                             H      197
2020   12   31


26



       2019 1 1     61,594     2,407    26,235     107,841    9,133     207,210
                       173       965     2,121      28,157      103      31,519
                      (468)        –   (2,322)     (2,242)    (124)     (5,156)
                       326      (731)        –          –     405           –
                       139       (16)        –          –    (139)        (16)
       2019 12 31   61,764     2,625    26,034     133,756    9,378     233,557


       2019 1 1     (16,860)       –   (20,726)   (11,102)   (5,103)   (53,791)
                     (1,975)       –    (2,095)    (5,878)     (822)   (10,770)
                        157        –     2,177        104       101      2,539
       2019 12 31   (18,678)       –   (20,644)   (16,876)   (5,824)   (62,022)


       2019 1 1           –     (16)         –      (117)        –      (133)
                          –       –         –      (233)        –      (233)
                          –       –         –        10         –        10
       2019 12 31         –     (16)         –      (340)        –      (356)


       2019 12 31   43,086     2,609      5,390    116,540    3,554     171,179




198
                                                         2020   12   31


27
          2020 12   31                                                                           25%
2019    12 31            25%                                                      16.5%          2019         12    31
           16.5%




       2020 1 1                21,078    1,840    (530)         1,371     (680)      (1,574)     1,642        23,147
                                3,725     328     (766)         (1,408)    (26)           643     103          2,599
                                   32       –     801             129      (3)             –      –           959
       2020 12 31              24,835    2,168    (495)              92   (709)       (931)      1,745        26,705




       2019 1 1                18,947    1,516     484            (412)   (584)        (538)     1,964        21,377
                                2,742     324         –        1,778      (96)      (1,036)      (322)         3,390
                                 (611)      –   (1,014)            5        –           –         –        (1,620)
       2019 12 31              21,078    1,840     (530)        1,371     (680)      (1,574)     1,642        23,147




                                                                                                          H        199
2020   12   31


27


                 2020    12   31                      2019    12    31




                  (6,272)           (1,568)            (4,632)                (1,158)


                  (3,724)             (931)            (8,272)                (2,068)
                 (54,212)          (13,648)           (20,937)                (5,235)
                  (2,836)             (709)            (2,720)                  (680)
                    (876)             (219)            (2,408)                  (602)
                 (67,920)          (17,075)           (38,969)                (9,743)


                  99,340           24,835              84,312             21,078
                   8,672            2,168               7,361              1,840


                        –               –               1,976                 494


                   4,292            1,073               2,512                   628
                  55,942           13,740              26,424                 6,606
                   7,855            1,964               8,979                 2,244
                 176,101           43,780            131,564              32,890
                 108,181           26,705              92,595             23,147




                                        2020   12    31           2019   12    31
                                                27,991                    24,065

                                                    (1,286)                     (918)




200
                                                                 2020   12   31


28
                                                                                   2020    12   31          2019       12    31
                                                                                            44,950                      46,798
                               (a)                                                          (2,764)                     (2,717)
                                                                                            11,865                      10,517
                         (b)                                                                 7,353                       7,894
                      (c)                                                                    6,669                       6,521
                (1)
                                                                                             3,784                          3,827
                                                                                             2,057                          1,936
                (d)                                                                          1,550                          1,368
                                                                                               599                            714
                                                                                               967                            759
          (e)                                                                                  401                            430
                                                                                               466                            493
                                                                                                33                             33
                                                                                            16,735                          8,077
                                                                                            94,665                      86,650


      1


(a)
                                     2020                                                                                     2020
                                     1 1                                                                                    12 31
                                     (2,717)   (1,972)   1,117               929      –        (107)           (14)          (2,764)
                                     (2,717)   (1,972)   1,117               929      –        (107)           (14)          (2,764)


                                     2019                                                                                     2019
                                     1 1                                                                                    12 31
                                     (2,152)   (2,134)    524            1,140      (13)         (80)            (2)          (2,717)
                                     (2,152)   (2,134)    524            1,140      (13)         (80)            (2)          (2,717)


(b)
                                               2020                                                                      2020
                                               1 1                                                                     12 31
                                                 7,894              (577)           180                 (144)               7,353


                                               2019                                                                      2019
                                               1 1                                                                     12 31
                                                 7,899                  –           31                  (36)               7,894




                                                                                                                       H       201
2020   12    31


28
(b)
                           2020   12   31

                                                                                  2020
                                                                                12 31
                                            –   –               988                  988
                                            –   –             6,365                6,365




(c)
                                                 2020   12    31        2019    12    31


                                                         13,513                  14,493
                                                          3,030                   2,124
                                                         (2,850)                 (3,104)
                                                         13,693                  13,513


                                                             (6,992)                 (7,372)
                                                             (2,445)                 (2,550)
                                                              2,413                   2,930
                                                             (7,024)                 (6,992)
                                                             6,669                   6,521

                                                             6,532                   6,344


            2020 12   31                                      1.36       2019        12    31
               1.95




202
                           2020   12   31


28
(d)


      2020   1    1                             3,386
                                                  522
                                                    –
                                                  (20)
      2020   12       31                        3,888


      2020   1    1                             (2,018)
                                                  (326)
                                                     –
                                                     6
      2020   12       31                        (2,338)
                                                1,550




      2019   1    1                             3,028
                                                  365
                                                    –
                                                   (7)
      2019   12       31                        3,386


      2019   1    1                             (1,719)
                                                  (305)
                                                     –
                                                     6
      2019   12       31                        (2,018)
                                                1,368




                                            H      203
2020   12   31


28
(e)
                              2020                       2020
                              1 1                      12 31
                                200   –   –     –       200
                                122   –   –     –       122
       BANCO Bocom BBM S.A.     108   –   –   (29)        79
                                430   –   –   (29)       401


                              2019                       2019
                              1 1                      12 31
                                200   –   –     –       200
                                122   –   –     –       122
       BANCO Bocom BBM S.A.     115   –   –    (7)       108
                                437   –   –    (7)       430




204
                                       2020   12   31


29
                                                        2020   12   31      2019   12   31
                                                                472,460             456,314
                                                                  6,285               6,619


                                                                200,025             284,254
                                                                 28,084              14,213


                                                                664,299             602,870
                                                                  9,548              14,645
                                                                  3,002               5,672


                                                                164,583             154,740
                                                                153,341             245,877


                                                                    2,500               701
                                                                    9,124            10,303
                                                                    1,019             1,016



                                                                  9,706               4,505
                                                                  3,283               4,325
                                                                 25,515              21,704
                                                                  9,312               3,642
                                                                 25,363              72,553
                                                                     42                 129
                                                               1,787,491           1,904,082


30
                                                        2020   12   31      2019   12   31
                                                                  7,868              13,392
                                                                 16,104              12,950
                                                                    417                 638
                                                                  4,890                   –
                                                                 29,279              26,980




                                                        2020   12   31      2019   12   31


                                                                 13,175              14,030
                                                                 12,962              13,976
                                                                     213                 54


     2020   12   31   2019   12   31




                                                                                    H    205
2020   12    31


31
                                                                                       2020    12   31    2019     12    31
                                                                                              2,005,934            1,835,688
                                                                                              2,335,590            2,196,096
                                                                                                812,534              762,669
                                                                                              1,379,697            1,207,253
                                                                                                  5,499                3,364
                                                                                              6,539,254            6,005,070
                                                                                                 68,076               67,838
                                                                                              6,607,330            6,072,908


                                                                                               229,546              246,727


32

                                             BANCO BoCom BBM S.A.

33
                                                                                       2020    12   31    2019     12    31


                                                                        33.1                    25,950               25,950
                                                                        33.2
                                                                                               113,945               73,843
                                                                                                 1,995                1,994


                                                                        33.3                   251,580              194,422
                                                                        33.3                    85,767               83,688
                                                                                                 5,145                3,584
                                                                                               484,382              383,481


                                                                        33.3
                                                                                                13,373               20,437
                                                                                               497,755              403,918




                       2020   12   31            2019    12   31


33.1




                                                        %
        11        01                                  5.75     26,000     2011/10/21   15           (a)   25,950        25,950
                                                                                                          25,950        25,950


       (a)                2021     10   24       11      01                                 5.75%




206
                                                            2020     12   31


33
33.2




                                           %


         14   01
                                        3.625            500          2014/10/03    12   (a)     3,984        3,883
         17                              4.50         30,000          2017/04/11    10   (b)    29,973       29,960
         19        01                    4.10         30,000          2019/08/14    10   (c)    29,993       30,000
         19        02                    4.49         10,000          2019/08/14    15   (d)     9,999       10,000
         20                              3.24         40,000          2020/05/19    10   (e)    39,996            –
                                                                                               113,945       73,843


         18                              5.15          2,000          2018/09/18    10   (f)     1,995        1,994
                                                                                                 1,995        1,994
                                                                                               115,940       75,837


       (a)              2021   10   3           14              01                                   2021     10       3
               5                         300


       (b)
                           5                         2022   4    13


       (c)
                                                                      2024     8   16



       (d)
                                                                      2029     8   16



       (e)
                                                                      2025     5   21



       (f)
                           5                         2023   9    20




                                                                                                         H      207
2020   12   31


33
33.3



                                             %

       15                                  3.45   30,000   2015/12/17   5          –    30,000
       16                    02            3.25   20,000   2016/11/18   5     20,000     20,000
       17                                  4.29   20,000   2017/10/26   3          –    20,000
       18                                  3.79   10,000   2018/11/28   3     10,000     10,000
       19       01                         3.35   50,000   2019/11/25   3     50,000     50,000
       19       02                         3.35   40,000   2019/12/11   3     40,000     40,000
       20       01                         3.18   50,000   2020/08/05   3     50,000          –
       20       02                         3.50   40,000   2020/11/11   3     40,000          –
       14     C                            4.15      500   2014/06/23   7        500        498
       17       01                 3MLibor+0.78      700   2017/05/15   3          –     4,886
       17       02                 3MLibor+0.88      300   2017/05/15   5      1,957      2,094
       17       03                 3MLibor+0.80      400   2017/12/04   3          –     2,792
       17       04                 3MLibor+0.90      600   2017/12/04   5      3,915      4,188
       18       01                 3MLibor+0.75      600   2018/05/17   3      3,915      4,188
       18       02                 3MLibor+0.85      700   2018/05/17   5      4,567      4,886
       20                01                2.25    2,800   2020/01/22   2      2,357          –
       20                02        3MLibor+0.58    1,300   2020/01/22   3      8,482          –
       20                04        3MLibor+0.75      100   2020/06/05   3        651          –
       20                05        3MLibor+0.80      650   2020/07/20   3      4,241          –
       20                06        3MLibor+0.90      400   2020/07/20   5      2,610          –
       20                07                1.20      800   2020/09/10   5      5,199          –
       20                08        3MLibor+0.80      350   2020/09/10   3      2,284          –
       P14JHTP1C                           3.90      700   2014/12/04   7        702        692
       P14JHTP1D                           4.00      200   2014/12/04   10       200        198
                                                                             251,580    194,422

       13                                  3.75      500   2013/03/06   10     3,260      3,484
       5                                  3.125      385   2015/08/18   5          –     2,497
       5                                  2.625      600   2016/03/15   5      3,914      4,179
       3                                   3.50      300   2018/01/25   3      1,957      2,090
       5                                   3.75      950   2018/01/25   5      6,179      6,592
       10                                  4.00      250   2018/01/25   10     1,614      1,727
       19                            110%SELIC       200   2019/01/30   5         48         66
       16               03                 3.25      500   2016/09/07   5        449        449
       17               01                 4.53    2,000   2017/07/18   3          –     1,949
       17               02                 4.60    3,000   2017/08/22   3          –     2,398
       17               03                 4.70    3,000   2017/10/18   3          –     2,398
       18               01                 4.53    4,000   2018/07/05   3      3,998      3,994
       18               02                 4.14    4,000   2018/10/22   3      3,997      3,993
       19               01                 3.68    5,000   2019/05/20   3      4,994      4,550
       19               02                 3.65    5,000   2019/07/08   3      4,994      4,990
       19               03                 3.49    3,500   2019/10/22   3      3,495      3,492
       20               01                 3.65    3,000   2020/11/05   3      2,915          –
       Azure     Nova                     2.625    1,000   2016/10/25   5      6,514      6,956
       Azure     Nova                      3.00      700   2017/03/21   3          –     4,882
       Azure     Nova                      3.50    1,050   2017/03/21   5      6,843      7,308
       Azure     Nova                      4.25      250   2017/03/21   10     1,626      1,737
       19                 01               4.00      800   2019/01/22   3      3,726      4,134
       19                 02              4.375      700   2019/01/22   5      2,713      3,139
       19                 03       3MLibor+1.20      120   2019/04/12   3        783        837
       19                 04      3MLibor+1.175      400   2019/09/05   5      1,319      1,408
       19                 05              2.625      200   2019/09/05   5        767        914
       19                 06       3MLibor+1.05      180   2019/10/25   3      1,174      1,256
       19                 07      3MLibor+1.075      600   2019/12/10   5      1,773      2,269
       20                 01       3MLibor+0.95      500   2020/03/02   5      2,021          –
       20                 02       3MLibor+0.83      300   2020/03/02   3      1,602          –
       20                 03              1.750      350   2020/07/08   3      1,650          –
       20                 04       3MLibor+1.70      450   2020/07/08   5      1,457          –
       20               01                 2.70    3,000   2020/03/11   3      2,997          –
       20               02                 2.80    7,000   2020/03/11   5      6,988          –
                                                                              85,767     83,688
                                                                             337,347    278,110



208
                                                    2020   12   31


33
33.3




                                         %
       14                              4.00              500          2014/02/14     7               428            462
       17                      3MLibor+0.78              850          2017/02/21     3                 –         5,931
       18                              2.95            3,000          2018/05/18     2                 –         2,743
       19
                                       3.40            2,500          2019/03/21     2             2,526          2,526
       19                              2.85            3,500          2019/03/21     5             3,157          3,186
       19                      3MLibor+0.78              800          2019/03/21     3             5,226          5,589
       20       03                     3.15            2,000          2020/01/22     2             2,036              –
                                                                                                  13,373         20,437


34
                                                                           2020      12    31     2019      12    31
                                                                                         58,842              43,347
                                                                                         31,482              28,065
                                                                                         23,212              19,275
                                                                                         11,591              11,118
                                                                                          6,893               7,661
                                                                                          6,532               6,344
                 (a)                                                                      1,032               1,029
                       (b)                                                               10,500               6,332
                                                                                          4,208               4,536
                                                                                          2,571               2,845
                                                                                            124                  87
            1
                                                                                         44,835              32,742
                                                                                      201,822               163,381


(a)
                        2020                                                                                  2020
                        1 1                                                                                 12 31
                             1,029            120                (29)               (88)            –           1,032


                        2019                                                                                  2019
                        1 1                                                                                 12 31
                              982             421                    (3)           (371)            –           1,029




                                                                                                            H       209
2020   12   31


34
(b)
                                                          1                  2                    3

                                                         12


        2020     1    1                                   5,358                974                    –     6,332
                                                          1,443              2,261                    –     3,704
                                                            (35)              (651)                   –      (686)
                                                           (928)               928                    –         –
            1             2                                (928)                 928                  –         –
                                                          1,037                  133                  –     1,170
                                                            (17)                  (3)                 –       (20)
        2020     12       31                              6,858              3,642                    –    10,500


                                                          1                  2                    3

                                                         12


        2019     1    1                                   4,741                340                    –     5,081
                                                          1,068                917                    –     1,985
                                                             (7)              (182)                   –      (189)
                                                             (8)                 8                    –         –
            1             2                                   (8)                  8                  –         –
                                                           (442)              (109)                   –      (551)
                                                              6                  –                   –         6
        2019     12       31                              5,358                  974                  –     6,332


35

                                                                                              1
       2020      1 1                                                74,263                  74,263         113,663
       2020      12 31                                              74,263                  74,263         111,428




                                                                                              1
       2019      1 1                                                74,263                  74,263         113,663
       2019      12 31                                              74,263                  74,263         113,663


        2020         12        31   2019   12   31   A   39,251          H         35,012
  1




210
                                                                             2020    12      31


35
          2020       12    31   2019       12   31

                                                                      2020                                                                2020
                                                                      1 1                                                               12 31
                                                                     113,005                           –              (2,235)          110,770
                                                                         658                           –                   –              658
                                                                     113,663                           –              (2,235)          111,428


                                                                      2019                                                                2019
                                                                      1 1                                                               12 31
                                                                     113,005                           –                       –      113,005
                                                                         658                           –                       –          658
                                                                     113,663                           –                       –      113,663


         2020    7    29                             2015    7      29              24.50



36
36.1
36.1.1

                                                              %


                                2016 9 2                    3.90    100        450,000,000        45,000     45,000
                                                                                                             45,000
                                                                                                                (48)
                                                                                                             44,952


36.1.2
                                                                   2020                                                                   2020
                                                                   1 1                                                                  12 31


                                                          122,500,000                             –        (122,500,000)                        –
                                                                   14,924                         –             (14,924)                        –


                                                          450,000,000                             –                       –        450,000,000
                                                               44,952                             –                       –             44,952


         2020    7    29
                                      2015      7    29              24.50




                                                                                                                                        H    211
2020     12        31


36
36.1
36.1.3

(a)



         (1)                                      5.00%

         (2)                          5   5               3.344%




(b)




(c)

   1.00                      7.7555           H                    6.51




(d)




(e)

2020           7        29




212
                                           2020   12   31


36
36.1
36.1.3

(a)



         (1)                                            3.90%

         (2)           5                   20                   5
                           0.01%   1.37%




(b)




(c)

           A                        6.25




(d)




(e)

2021           9   2




                                                                    H   213
2020     12   31


36
36.2
36.2.1

                                                         %
                      (1)   2019 9 20                4.20       100       400,000,000     40,000     40,000
                      (2)   2020 9 25                4.59       100       300,000,000     30,000     30,000
                   (3)      2020 11 18               3.80 200,000              14,000      2,800     18,366
                                                                                                     88,366
                                                                                                         (26)
                                                                                                     88,340


36.2.2
(1)                                        2019 9   18                                                    400
                                    2019    9 20                                                   100
         4.20%                                               5




              5                                          5




                                                                                 5.125%

                                                                 5.125%




214
                                                         2020       12   31


36
36.2
36.2.2
(2)                             2020 9      23                                            300
                         2020    9 25                                               100
         4.59%                                       5




            5                                    5




(3)                             2020   11   18                                 28
                 3.80%                                                        5




                                                                5                                   5




                                                                                                H       215
2020   12    31


36
36.3
                                                                                 2020   12    31           2019      12    31
                                                                                        866,607                        793,247
                                                                                        733,315                        693,377
                                                                                         44,952                         59,876
                                                                                         88,340                         39,994


                                                                                          12,021                          7,665
                                                                                           8,763                          7,665
                                                                  39                       3,258                              –


             2020        12    31                                                                               38

37



                                                                                    10%
                                         50%
                  2020    6    30      2019                                                        7,075

                                               2020       1   1                                            2020      12    31
                                                       64,897            7,534                     –                   72,431
                                                      139,853               77                     –                  139,930
                                                      204,750            7,611                     –                  212,361


                                       2012     7     1                                                              [2012]20

                                                                  1.5%
                                                                                                   2020     6     30
2019                                       2019

                                               2020       1   1                                            2020      12    31
                                                      117,567            5,596                     –                  123,163


            2020    6     30        2019                                                     4,454
                                                                  11




216
                          2020   12   31


37



     2019   12       31                         3,421
                                               (2,452)
                                               (1,344)
                                                  858
                                                  (27)
     2020   12       31                          456

     2018   12       31                         1,397
                                                4,681
                                               (1,031)
                                               (1,637)
                                                   11
     2019   12       31                        3,421




     2020   1    1                         177,141
                                            78,274
                                            (7,534)
                                            (5,596)
                                               (77)
                                           (23,393)
                                            (2,714)
                                            (1,680)
                                                27
     2020   12       31                    214,448

     2018   12 31                          129,161
             IFRS 16                          (616)
     2019   1    1                         128,545
                                            77,281
                                              (381)
                                            (3,286)
                                               (57)
                                           (22,279)
                                            (2,671)
                                               (11)
     2019   12       31                    177,141




                                           H      217
2020   12        31


38
                                                                                                             12    31
                                                                                                         2020                    2019
                                                                                                         23,393                  22,279
                                                                                                          2,714                   2,671




       (1)

       (2)                                             10%

       (3)

       (4)




            2020 3             27
2020        7 29                        5%                                                        1.36
                                                             2020       9    7        3.9%
                          17.55

            2020           6   30              2019                                 2019      12 31                     742.63
                                        A              H                                    0.315
                 233.93

                          2020      9   20         2019                                   16.80

                            2021 3 26                                            2021                             68.97
                            64.32                          2020    12       31       74,263                          1
                            A      H                                             0.317
235.41

39
                                                                                                                   2020    12    31
                                                                  32.58
2020         3        3

                                            2020   3   3
                                            500
                                            2025   3   3
                                                                                 3.725%
                                                                        2.525%




                                                                                                      2020
                                                                                      65




218
                      2020   12   31


40



                                       2020   12   31     2019   12   31
                                               333,610            268,812
                                               163,151            139,948
                                               319,076            271,507
                                               800,441            736,039


             1                                   5,111             20,459
             1                                  55,323             35,405
                                              1,676,712          1,472,170




                                       2020   12   31     2019   12   31
                                                62,224             60,310




                                       2020   12   31     2019   12   31
     1            1                             13,074             13,496
     1   2       2                              12,622             12,818
     2   3       3                              12,220             12,176
     3   5       5                              22,062             22,920
     5                                          36,562             42,024
                                                96,540            103,434




                                                                  H    219
2020   12   31


40



                                              2020   12   31                                                  815.48
 2019       12    31                 837.77




         2020         12   31                                                         2019        12    31




                           34

                                                                              2020   12    31          2019    12    31
                                                                                          3,876                     5,011
                                34                                                        1,032                     1,029


41
(1)
                                                                                                                          12




                                                            2020      2019              2020                     2019
                                                          12 31     12 31             12 31                    12 31
                                                          520,254   468,085               456,210               387,547
                                                           28,854    78,041                28,854                78,041
                                                          549,108   546,126               485,064               465,588


                                                                                           46

(2)
                                                                                                        2020        12    31
       2019      12    31
                        2020    12     31     2019   12   31




220
     2020   12    31


42
                          2020   12   31



                  (218)                     54          (164)
                    26                      (7)          19
                  (244)                     61         (183)
             (2,122)                       377        (1,745)
             (1,022)                       102         (920)
             (1,100)                       275         (825)
                  (676)                    129          (547)
             (1,761)                    399           (1,362)
              1,085                    (270)             815
             (4,776)                         –       (4,776)

             (1,606)                       402        (1,204)

                     7                       –            7
                  (132)                      –         (132)
                    15                      (3)           12
             (9,508)                       959        (8,549)


                          2019   12   31



                  (391)                 (322)           (713)
                   113                  (448)           (335)
                  (504)                  126            (378)
                 4,807                (1,487)          3,320
                 5,334                (1,619)         3,715
                  (527)                  132           (395)
                   (14)                      5            (9)
                  (210)                     54          (156)
                   196                     (49)          147
                 1,141                       –        1,141

                  (748)                    188          (560)


                    25                       –           25
                   (20)                      –          (20)
                    18                       –           18
                 4,818                (1,616)          3,202




                                                  H      221
2020   12    31


43

                                                                                                 90



                                                                                        2020   12   31     2019   12    31
                                                                                                 171,950            85,246
                                                                                                 135,170            82,489
                                                                                                 307,120           167,735


44


                                                                       2020   12   31
                              367.16           2019   12     31
211.29

45



            2020   12    31




        2020 12          31                                                             12,119.59     2019    12       31
        10,032.26                                                 5,698.41                     3,398.71
                        2,736.99         2019    12    31                                    7,413.61
2,256.43                                              2,845.98

          2020      12     31
        63.63               2019       12 31                       39.48
                                       0.01           2019    12    31                   12.04




222
                                                   2020    12    31


45
     2020   12   31   2019        12   31



                                                          2020        12    31




                      243,980                 –                      –         243,980
                        3,956                 –                101,599          105,555


                        2,729               619                             –     3,348


                             –               –                       134          134
                      250,665               619                 101,733          353,017




                                                          2019        12    31




                      160,522                 –                            –   160,522


                        8,207                 –                139,302          147,509
                          320                 –                      –             320
                          798               584                       –           1,382


                             –               –                           15        15
                      169,847               584                 139,317          309,748




                                                                                           H   223
2020   12    31


46
46.1




        2020       12    31      2019   12   31
                                               29




                                                         2020              2019              2020                 2019
                                                       12 31             12 31             12 31                12 31
                                                           2,020          10,582                  1,806               9,828


46.2



       2020 12      31                                                              126.40          2019   12    31
       66.20

46.3




            2020 12 31                                                                                          534.92
               416.00         2019   12 31                      557.02          551.44
                                      152.72                                 2019
                                  11.28

            2020   12    31
                                        42.75       2019   12    31         48.64

46.4
                                                                             2020     12     31
                                             185.33        2019             131.32                              85.17
 2019                    47.33




224
                                                       2020   12   31


47
(a)
        2020 12 31                                     177.32             2019      12     31       177.32
           23.88% 2019   12    31   23.88%




                                                                        2020   12    31            2019    12    31
                                                                                 801,187                   656,917


                                                                                      12      31
                                                                                 2020                        2019
                                                                                  22,081                     18,828
                                                                                     129                        104




                                                                                      12      31
                                                                                 2020                        2019
                                                                                          %                           %
                                                                               0.13~5.32                  0.13~5.41


(b)
        2020   12   31                                                  121.60                      2019        12    31
      129.09                  16.37% 2019    12   31   17.38%




                                                                        2020   12    31            2019    12    31
                                                                                  87,356                     71,314


                                                                                      12      31
                                                                                 2020                        2019
                                                                                    (3,523)                     (1,031)




                                                                                      12      31
                                                                                 2020                        2019
                                                                                          %                           %
                                                                               3.85~5.30                  3.85~6.10




                                                                                                           H         225
2020   12    31


47
(c)

            2020   12 31                                138.86          2019      12       31       138.86
                     18.70%   2019   12   31   18.70%




                                                                 2020   12   31            2019     12   31


                                                                         11,328                        1,302
                                                                          2,370                          798
                                                                          2,709                        1,323
                                                                            432                          230
                                                                          3,354                        4,634
                                                                          8,261                       10,373
                                                                            212                        2,424
                                                                          2,963                          979


                                                                        192,032                      161,086


                                                                             12       31
                                                                         2020                         2019
                                                                              203                         231
                                                                             (202)                       (403)
                                                                               52                          56
                                                                               (8)                         (8)
                                                                             (264)                       (305)




                                                                             12       31
                                                                         2020                         2019
                                                                                  %                           %
                                                                      0.01~3.42                     0.01~3.10
                                                                      1.49~6.00                     3.30~4.13
                                                                      3.26~4.74                     3.26~4.74
                                                                    0.002~4.95                      1.50~4.75
                                                                    (0.24)~4.12                   (0.24)~3.80
                                                                      0.50~0.70                     0.36~0.75




226
      2020   12   31


47
(d)




(e)




                       2020   12    31           2019   12    31
                              141,231                    91,645
                                  521                     1,296
                                  891                     1,915
                                1,240                     2,266
                                8,986                    13,055
                                1,736                       429
                                  808                       137
                               16,236                    19,896
                                  429                       543
                               14,873                     3,544
                                   51                        51
                                   97                        36


                                    12      31
                               2020                      2019
                                      27                 10,327
                                       –                28,312


                                    12      31
                               2020                      2019
                                   2,024                     2,531
                                    (377)                     (458)
                                   1,251                       943
                                    (191)                      (97)
                                     570                       562
                                    (184)                     (214)
                                     138                       755




                                                        H      227
2020   12   31


47
(e)


                                   12       31
                               2020                         2019
                                        %                            %
                             0.01~5.69                  (0.10)~5.40
                             1.97~4.38                    2.63~4.38
                             1.18~4.70                    0.76~4.70
                             0.95~4.38                    1.00~4.38
                             1.61~3.97                    2.18~3.97
                             0.01~4.50                  (0.10)~9.15
                             0.70~4.18                    1.50~3.03
                                  5.75                         5.75


(f)




                      2020   12    31            2019     12    31
                                        6                         18
                                        1                          3


                 15

(g)




                      2020   12    31            2019     12    31


                                    100                            –
                                      7                            4
                                  4,767                        3,371
                                     44                           52
                                     16                            3
                                      –                           3


                                  2,094                        5,193
                               10,337                          9,288




228
      2020   12   31


47
(g)
                                     12      31
                                2020                       2019
                                     195                        165
                                      (2)                        (2)
                                     (14)                         1




                                     12      31
                                2020                       2019
                                         %                          %
                              0.30~3.05                  0.35~3.88
                              2.95~5.39                  3.92~4.90
                              0.01~1.55                  0.01~5.50
                              0.30~1.89                  0.30~1.35


(h)


                       2020   12    31            2019   12    31
                                   744                      2,355
                                   204                        204
                                    92                      1,871
                                42,313                     48,118


                                     12      31
                                2020                       2019
                                       45                         74
                                   (1,593)                    (1,507)




                                     12      31
                                2020                       2019
                                         %                          %
                              0.30~5.06                  0.30~6.31
                              3.19~3.78                  3.19~3.78
                              0.30~3.15                  2.70~5.80
                              0.30~4.18                  1.10~4.18




                                                          H      229
2020   12    31


48




       (1)

       (2)

       (3)

       (4)

       (5)



       (6)

       (7)



       (8)




230
                                        2020     12    31


48

                                      2020 12 31


      71,200     29,851     34,229     43,754          29,300     9,248     23,605    127,914         369,101
     (48,338)   (19,692)   (34,843)   (23,729)        (15,170)   (9,089)   (14,820)   (50,084)       (215,765)
      22,627      6,175     21,372      7,612           2,313     5,166         19    (65,284)              –
      45,489     16,334     20,758     27,637          16,443     5,325      8,804     12,546         153,336
      11,988      3,127      4,963      5,355           2,799     1,067      2,802     17,197          49,298
      (2,157)       (47)       (71)       (69)            (25)      (19)      (226)    (1,598)         (4,212)
       9,831      3,080      4,892      5,286           2,774    1,048       2,576     15,599          45,086
       3,067        171        253        485              57       16        (346)    10,141          13,844
         507          –         –         –              –       –      2,420     (1,750)          1,177
     15,103           –         –         –              –       –        67           –         15,170
          –          –         –         –              –       –        50         172             222
     14,345         484      1,209        627             497      174        285         268          17,889
     88,342     20,069     27,112     34,035          19,771     6,563     13,856      36,976        246,724
      (8,368)    (4,245)    (7,200)    (9,483)         (1,673)   (3,028)    (1,156)   (26,906)        (62,059)
        (486)         –         1          –              –       (4)         5          –           (484)
     (15,699)         –         –         –              –        –       (30)         –        (15,729)
     (25,853)    (6,376)    (8,188)    (8,471)         (5,882)   (3,248)    (4,222)   (19,787)        (82,027)
     37,936       9,448    11,725     16,081          12,216       283       8,453     (9,717)         86,425

                                                                                                       (6,855)
                                                                                                       79,570

      (1,779)      (902)    (1,114)    (1,096)           (945)    (486)       (488)    (1,078)         (7,888)
     (19,236)      (545)      (760)    (1,460)           (561)    (273)       (193)    (1,130)        (24,158)




                                                                                                 H       231
2020   12   31


48

                                                     2019 12 31


                  67,117      25,271      31,944      38,731      26,227      8,829      33,580    135,754      367,453
                 (47,749)    (18,260)    (33,178)    (21,794)    (15,761)    (8,710)    (24,203)   (53,715)    (223,370)
                  21,262       7,711      19,642       8,294       5,474      4,799        (370)   (66,812)            –
                  40,630      14,722      18,408      25,231      15,940      4,918       9,007     15,227      144,083
                  10,136       2,952       4,208       5,043       2,703      1,056       3,166     18,405       47,669
                   (1,320)        (66)        (65)        (44)        (32)       (16)      (328)     (2,173)      (4,044)
                    8,816      2,886       4,143       4,999       2,671      1,040       2,838     16,232       43,625
                    2,416         28         341         388          87         50         342     12,284       15,936
                    114            –          –          –          –         –        487       (288)         313
                 11,647            –          –          –          –         –         40          –      11,687
                      –           –          –          –          –         –        134        280          414
                 12,306          280       1,205         463         604        169       1,710         62       16,799
                 75,929      17,916      24,097      31,081       19,302     6,177      14,558      43,797     232,857
                  (6,224)     (1,911)     (7,576)     (7,630)     (4,807)    (4,882)        (86)   (18,838)     (51,954)
                    (230)          1           –        (11)        (15)         1         (16)         –        (270)
                 (11,424)          –          –          –          –         –         (8)         –     (11,432)
                 (23,682)     (5,801)     (8,370)     (8,308)     (6,373)    (3,298)     (5,516)   (19,653)     (81,001)
                 34,369      10,205        8,151     15,132        8,107     (2,002)      8,932      5,306       88,200

                                                                                                                (10,138)
                                                                                                                 78,062

                  (1,675)       (917)     (1,188)     (1,123)       (965)      (495)       (608)    (1,134)      (8,105)
                 (29,082)       (450)       (419)       (664)       (407)      (263)       (281)      (810)     (32,376)




232
                                                                  2020   12        31


48

                                                                2020 12 31



      2,641,386     920,887        1,543,501        1,194,919       822,759             384,627        1,114,676   4,187,998   (2,141,128) 10,669,625


               4              –               –           6                 –                  –         203       4,468                 –        4,681
                                                                                                                                                      27,991
                                                                                                                                                  10,697,616

     (2,437,106)   (908,645) (1,524,423) (1,162,723)               (808,702)        (385,778) (1,057,224) (3,674,229)           2,141,128         (9,817,702)
                                                                                                                                                       (1,286)
                                                                                                                                                  (9,818,988)


                                                                2019 12 31



     2,293,215     778,331         1,350,485        1,080,193      759,509          344,260            1,100,225   4,029,095   (1,853,778)        9,881,535


              4          –               –               6             –                  –             431       4,159             –            4,600
                                                                                                                                                      24,065
                                                                                                                                                  9,905,600

     (2,127,221)   (766,612) (1,336,459) (1,052,611)              (748,795)         (346,410) (1,067,199) (3,512,241)          1,853,778          (9,103,770)
                                                                                                                                                        (918)
                                                                                                                                                  (9,104,688)




                                                                                                                                                  H     233
2020   12   31


48




                                       2020   12     31


                  61,605     49,328             42,341           62    153,336
                  20,409     16,782            (37,191)           –         –
                  82,014     66,110                5,150        62     153,336
                  15,571     28,044                1,314       157      45,086
                   3,585      1,964                8,218        77      13,844
                       –         –               1,177         –      1,177
                       –         –                   –      222         222
                      32     15,138                    –        –     15,170
                  14,128      2,474                   33     1,254      17,889
                 115,330    113,730            15,892        1,772     246,724

                 (33,129)   (28,215)                (714)        (1)   (62,059)
                    (485)         –                   –         1       (484)
                     (30)   (15,699)                   –         –   (15,729)


                  (2,949)    (4,433)                 (407)      (99)    (7,888)
                 (33,427)   (36,438)               (2,979)   (1,295)   (74,139)
                  45,310     28,945            11,792          378      86,425

                                                                        (6,855)
                                                                        79,570

                  (2,949)    (4,433)                 (407)     (99)     (7,888)
                  (9,033)   (13,574)               (1,247)    (304)    (24,158)




234
                   2020     12   31


48

                            2019      12     31


      54,603      47,152                42,315           13    144,083
      19,915      15,277               (35,192)           –         –
      74,518      62,429                7,123           13     144,083
      16,710      26,114                  620          181      43,625
       2,795       1,135               11,852          154      15,936
           –          –                 313            –        313
           –          –                   –         414         414
           2      11,685                    –           –     11,687
      13,591       2,268                    –         940      16,799
     107,616     103,631               19,908        1,702     232,857

     (31,794)    (21,134)                    975         (1)   (51,954)
        (233)          –                    (10)       (27)      (270)
           (8)   (11,424)                      –         –   (11,432)


      (2,917)     (4,347)                    (406)     (435)    (8,105)
     (32,487)    (36,293)                  (2,930)   (1,186)   (72,896)
      40,177      30,433               17,537            53     88,200

                                                               (10,138)
                                                                78,062

      (2,917)     (4,347)                    (406)     (435)    (8,105)
     (11,650)    (17,366)                  (1,623)   (1,737)   (32,376)




                                                               H   235
2020   12   31


48

                                             2020    12   31


                 4,192,292     2,067,778            4,346,218           63,337             10,669,625


                          –            –                  –              4,681                4,681
                                                                                                 27,991
                                                                                           10,697,616
                 (4,834,361)   (2,313,457)      (2,599,201)            (70,683)            (9,817,702)
                                                                                                 (1,286)
                                                                                           (9,818,988)


                                             2019    12   31


                 3,524,914     1,829,595            4,429,717           97,309              9,881,535


                          –            –                  –              4,600                4,600
                                                                                                 24,065
                                                                                            9,905,600
                 (4,340,472)   (2,004,467)      (2,719,447)             (39,384)           (9,103,770)
                                                                                                   (918)
                                                                                           (9,104,688)




49
(a)
                                                          2020    12   31           2019    12     31


                                                                    807,383                   756,179
                                                                    670,148                   719,284
                                                                     54,494                    19,960
                                                                  5,441,506                 4,971,617
                                                                    391,648                   337,752
                                                                  1,980,248                 1,905,492
                                                                    555,787                   548,454
                                                                      4,178                     4,055
                                                                     79,272                    54,167
                                                                     50,500                    50,795
                                                                     26,262                    22,571
                                                                     69,219                    61,539
                                                                 10,130,645                 9,451,865




236
                      2020   12   31


49
(a)
                                       2020    12   31     2019   12   31


                                               1,672,012          1,809,364
                                                  23,972             26,342
                                                  54,311             26,076
                                               6,404,997          5,914,089
                                                 627,011            493,873
                                                   2,643              5,524
                                                      58                102
                                                 408,906            317,205
                                                 107,985             97,535
                                               9,301,895          8,690,110


                                                 74,263             74,263
                                                133,292             99,870
                                                 44,952             59,876
                                                 88,340             39,994
                                                111,226            113,427
                                                324,383            318,251
                                                185,586            155,944
                                                828,750            761,755
                                              10,130,645          9,451,865


      2021   3   26




                                                                   H    237
2020   12   31


49
(b)




       2020 1 1        74,263    59,876     39,994    113,427     63,072    139,764     111,455      2,327      5    (18)      293     (10)   1,363    155,944    761,755
                            –        –         –         –         –         –          –         –     –     –        –      –       –    68,969     68,969
                            –        –         –         –         –         –          –    (3,096)     7     58    (2,257)   (132)      12          –    (5,408)
                            –         –        –         –         –          –          –   (3,096)     7    58     (2,257)   (132)      12     68,969     63,561
                            –   (14,924)   48,346     (2,201)         –          –          –        –     –    –         –      –       –         –    31,221
                            –         –        –         –         –          –          –        –     –    –         –      –       –   (23,393)   (23,393)
                            –         –        –         –         –          –          –        –     –    –         –      –       –    (2,714)    (2,714)
                            –         –        –         –         –          –          –        –     –    –         –      –       –    (1,680)    (1,680)
                            –         –        –          –    7,075           –     4,465          –     –     –        –      –       –   (11,540)         –
       2020 12 31      74,263    44,952     88,340    111,226     70,147    139,764     115,920      (769)    12     40     (1,964)   (142)   1,375    185,586    828,750

       2018 12 31      74,263    59,876          –   113,427     63,072    139,764     108,717     1,247     (20)   29       (404)     10    1,345    113,491    674,817
             IFRS 16        –        –         –         –         –         –          –        –      –    –         –      –       –      (609)      (609)
       2019 1 1        74,263    59,876          –   113,427     63,072    139,764     108,717     1,247     (20)    29      (404)     10    1,345    112,882    674,208
                            –        –         –         –         –         –          –        –      –     –        –      –       –    70,752     70,752
                            –        –         –         –         –         –          –    1,078      25    (47)      697     (20)      18          –     1,751
                            –         –        –          –        –          –         –    1,078     25     (47)     697      (20)      18     70,752     72,503
                            –         –   39,994           –        –          –         –        –     –      –       –       –       –         –    39,994
                            –         –        –          –        –          –         –        –     –      –       –       –       –   (22,279)   (22,279)
                            –         –        –          –        –          –         –        –     –      –       –       –       –    (2,671)    (2,671)
                            –         –        –          –        –          –     2,738         –     –      –       –       –       –    (2,738)         –
                            –         –        –          –        –          –         –        2      –      –       –       –       –        (2)         –
       2019 12 31      74,263    59,876     39,994    113,427     63,072    139,764     111,455     2,327       5    (18)     293      (10)   1,363    155,944    761,755


50




238
    240
    241
    241
    242
    243




H   239
1

      2020   12   31
                          971,473     232,530     200,619     1,404,622
                         (866,247)   (339,250)   (131,716)   (1,337,213)
                        1,130,911     298,686      81,772     1,511,369
                       (1,293,531)   (155,669)   (141,908)   (1,591,108)
                           (1,878)         41       2,663           826
                          (59,272)     36,338      11,430       (11,504)

                         117,569       30,147      11,065      158,781




      2019   12   31
                          962,162     240,381     182,878     1,385,421
                         (935,924)   (281,692)   (120,743)   (1,338,359)
                        1,009,056     184,437      88,332     1,281,825
                       (1,082,162)   (116,658)   (131,152)   (1,329,972)
                           (9,379)         (1)       (506)       (9,886)
                          (56,247)     26,467      18,809       (10,971)

                         123,773       18,922       5,175      147,870




240
2




                                                                               10%




      2020   12    31
                        509,860   53,881   568,620                –          1,132,361
                        129,213   23,119   299,229                –           451,561
                         41,818   28,597    70,286                –           140,701
                            575      613         –               –             1,188
                         42,235    2,727    31,132                –            76,094
                        594,488   85,818   670,038                –          1,350,344




      2019   12    31
                        438,418   34,641   623,377                –          1,096,436
                        119,731   16,732   256,174                –           392,637
                         50,069   32,202    74,282                –           156,553
                            737      594         –               –             1,331
                         27,956      211    32,787                –            60,954
                        517,180   67,648   730,446                –          1,315,274


3
3.1
                                               2020   12   31          2019   12   31


                                                       25,480                   28,923
                                                       10,884                    9,694
                                                       23,261                   18,924
                                                       30,578                   32,979
                                                       90,203                   90,520

             (%)
                                                           0.44                    0.55
                                                           0.19                    0.17
                                                           0.40                    0.36
                                                           0.51                    0.63
                                                           1.54                    1.71




                                                                               H     241
3
3.2
                                    2020   12    31           2019   12    31
                                                8,299                     7,634
                                                2,394                     1,949
                                                 0.04                      0.04


4
4.1
      2020     12   31                          2019     12    31




      20,932             (11,747)               12,836                  (8,356)
       7,332              (4,050)                6,056                 (3,557)
      17,058             (12,068)                9,646                 (7,585)
      18,005              (9,808)               11,369                 (7,914)
       9,220              (6,105)               11,951                 (8,844)
      10,998              (7,891)               13,826                 (9,625)
      10,567             (10,466)               11,146                (11,514)
      94,112             (62,135)               76,830                (57,395)
       3,586                (843)                1,213                   (652)
      97,698             (62,978)               78,043                (58,047)


4.2
      2020     12   31                          2019     12    31




      16,505             (10,996)               14,289                 (7,156)
       6,167              (3,208)                5,267                 (3,013)
      14,517             (10,140)               10,603                 (7,998)
      13,622              (8,252)               13,405                 (7,334)
       7,312              (4,748)               10,017                 (7,369)
      10,283              (7,194)               15,384                 (9,270)
      18,251             (13,048)               20,582                (13,877)
      86,657             (57,586)               89,547                (56,017)
       3,546                (976)                  973                   (710)
      90,203             (58,562)               90,520                (56,727)

      44,069                                    44,293




242
5
5.1
                                          2020   12   31                         2019   12    31


                                                      %                                       %




                                 1,325             0.68         –        957             0.44              –
                                 4,441             2.28        21         863             0.39            316
                                   312             0.16         6       3,079             1.40            636
                                15,599             8.02     5,401      30,300            13.81          4,736


                                   861             0.44       365       1,529             0.70            400
                                 4,469             2.30     1,009      11,125             5.07          1,012
                                14,550             7.48     2,540      16,682             7.61          4,040


                                 3,257             1.67         8       1,059             0.48          31
                                15,912             8.18     3,657      37,106            16.92       3,438
                                 5,339             2.74       594      10,405             4.74       2,354
                                55,315            28.43    16,532      24,510            11.17      10,677
                                 6,636             3.41     2,903       8,840             4.03       3,152
                                29,347            15.09     5,640      41,297            18.84       5,932
                               157,363            80.88    38,676     187,752            85.60      36,724


                                23,621            12.14    23,616      17,496             7.98      17,479
                                    97             0.05         –        146             0.07           –
                                13,492             6.93    12,745      13,936             6.35      12,876
                                37,210            19.12    36,361      31,578            14.40      30,355


                               194,573           100.00    75,037     219,330           100.00      67,079

                              5,653,851                              5,084,945


                       2017                                                      (GB/T 4754-2017)




      2020   12   31                                       52% 2019     12   31         47%




                                                                                                    H     243
5
5.2
                       2020     12   31                       2019     12   31



                       78,925             (47,973)            59,469             (42,085)
                       18,773             (15,005)            18,574             (15,962)
                       97,698             (62,978)            78,043             (58,047)

                       46,359                                 29,398




           2020   12   31                                 2019   12    31



      29,855      (33,248)            3,340          29,605      (27,547)          1,464
      26,414      (20,580)            1,712          19,476      (14,436)          1,224
      56,269      (53,828)            5,052          49,081      (41,983)          2,688




244
         1



                   2020     12   31

1                         10,697,545
2                            (70,282)
3                                  0
4                             33,617
5                              2,022
6                            844,884
7                             (5,252)
8                         11,502,534




                   2020     12   31

1                         10,495,019
2                             (5,252)
3                         10,489,767
4                             54,236
5                             33,617
6                                  0
7                                  0
8                                  0
9                                  0
10                                 0
11                            87,853
12                            78,008
13                                 0
14                             2,022
15                                 0
16                            80,030
17                         2,007,150
18                        (1,162,266)
19                           844,884
20                           862,219
21                        11,502,534
22           (%)                7.50


     1




                            H     245
                  (   )


      2: 2020




1                                     2,072,221


2                         1,946,900     184,124
3                           209,062      10,340
4                         1,737,838     173,784
5                         4,406,513   1,806,414
6                         2,602,551     649,188
7                         1,785,359   1,138,623
8                            18,603      18,603
9                                         9,378
10                        1,710,544     862,424
11                          839,840     813,889
12                              155         155
13                          870,549      48,380
14                          103,965     103,942
15                        1,442,250      51,078
16                                    3,017,360


17                          72,687       72,434
18                          896,117     552,217
19                          850,806     830,207
20                        1,819,610   1,454,858


21                                    2,072,221
22                                    1,562,502
23          (%)                          132.33




246
                                                                                  (       )


         3: 2020



                                             <6        6-12          ≥1


    1                           828,643                           127,331      955,974
    2                           828,643                           113,931      942,574
    3                                                              13,400       13,400
    4                            896,613   1,283,476    25,572      1,219    1,997,994
    5                            230,798       1,787     1,034        869      222,807
    6                            665,814   1,281,689    24,538        350    1,775,188
    7                          2,479,375   3,269,053   684,329    495,337    2,931,991
    8                          2,445,959     112,782    48,424      5,446    1,309,029
    9                             33,416   3,156,271   635,906    489,890    1,622,963
    10                                                                               –
    11                           49,486     271,594      9,627    306,372      304,806
    12                                                             45,615
    13                           49,486     271,594      9,627    260,757      304,806
    14                                                                       6,190,765


    15                                                                        348,325
    16                          164,809                              1,120      83,524
    17                           50,092    1,789,846   957,730   4,120,032   4,758,179
    18                                        45,672       304         161       7,147
    19                                       395,853   169,020     115,292     259,179


    20                                 1   1,323,207   746,618   2,354,942   3,030,823



    21                   35%                 20,744      3,128      30,111      31,508
    22                                          588        696   1,203,897   1,023,954
    23                   35%                                                         –
    24                           50,091      24,526     41,093    445,741      437,075

    25                                                                              –
    26                          166,691      84,112     11,252    150,582     372,309
    27                           32,151                                        27,328
    28                                                               7,747      6,585


    29                                                              39,780           –
    30                                                              45,615       9,123
    31                          134,540      84,112     11,252     103,056     329,273
    32                                                           2,749,952     116,593
    33                                                                       5,678,931
    34             (%)                                                          109.01




1


2        30
              26




                                                                              H       247
                                               (       )


         4: 2020



                                             <6            6-12          ≥1


    1                           869,669                               127,345      997,013
    2                           869,669                               113,945      983,613
    3                                                                  13,400       13,400
    4                            863,768   1,381,344        23,554        948    2,053,067
    5                            204,306       1,100         1,001        723      196,809
    6                            659,462   1,380,244        22,552        225    1,856,258
    7                          2,612,633   2,974,829       614,024    535,167    2,928,040
    8                          2,587,592     105,537        35,375     12,443    1,376,694
    9                             25,041   2,869,292       578,650    522,725    1,551,346
    10                                                                                   –
    11                           45,705     210,000         51,420    317,123      319,556
    12                                                                 55,934
    13                           45,705     210,000         51,420    261,188      319,556
    14                                                                           6,297,677


    15                                                                            377,107
    16                          138,425                                  2,000      71,213
    17                           43,112    1,706,434       869,925   4,178,899   4,755,081
    18                                         9,768                                 1,465
    19                                       327,729       141,093    110,047      229,753


    20                                     1,332,562       697,844   2,393,281   3,044,017



    21                   35%                 22,544          1,920      28,396      30,690
    22                                          573            690   1,255,332   1,067,664
    23                   35%                                                             –
    24                           43,112      35,803         30,297    420,239      412,182

    25                                                                                  –
    26                          165,293      72,072          5,379    184,012     376,069
    27                           30,253                                            25,715
    28                                                                   8,291      7,047


    29                                                                  54,236           –
    30                                                                  55,934      11,187
    31                          135,040      72,072          5,379     121,486     332,120
    32                                                               2,705,133     114,747
    33                                                                           5,694,217
    34             (%)                                                              110.60




1


2        30
              26




248
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